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Usability at Duke Libraries

This presentation discusses the usability testing methods used in the Duke Libraries website redesign project, including statistics, sawmill and Google Analytics heatmaps, online input forms, and blogs.

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Usability at Duke Libraries

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  1. Usability at Duke Libraries Debra Hanken Kurtz Digital Projects Department Webcom Presentation October 29, 2009

  2. Statistics • Sawmill • Google Analytics

  3. Heatmaps

  4. On-line Input • Blogs http://library.duke.edu/blogs/digital-collections/category/website-redesign/ • Comment Forms

  5. Surveys

  6. Focus Groups

  7. Low-tech/low barrier usability • Interviews • Cardsorting • Circlemapping • Notable https://www.notableapp.com/dashboard

  8. Staff Resources Needed • 4-5 staff to design instrument • 1 to conduct test • 2-3 to analyze data • average about 5-10 hours staff time per participant

  9. Other Resources Needed • Participants • Students • Faculty • Staff • Incentive • Money and gift cards • Food • Stakeholders in success

  10. Process • Solicit input from staff • Review stats and chat logs for possible problems • Write instrument • Test instrument • Conduct test • Analyze data • Report

  11. Library Usability Resources • On-site lab • Morae software • Observation room • Mobile unit • Morae software • laptops

  12. How it works

  13. Record • Preset Studies (most traditional usability) • Two camera recordings • Autopilot unmoderated testing • Surveys

  14. Observe

  15. Analyze and Report

  16. Challenges • Staff buy-in • Incentive • Recruiting right participants

  17. Questions??? Debra.Kurtz@Duke.Edu Twitter.com/debra

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