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Digital Humanities Center User Needs Assessment

Understand users' needs for collaborative work spaces, technology, and media. Address unanticipated needs and provide technologies to support user goals. Analyze data to improve study spaces and policies. Conduct focus groups and faculty interviews.

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Digital Humanities Center User Needs Assessment

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  1. Digital Humanities Center User Needs Assessment Columbia University LibrariesManagement CommitteeApril 9, 2009

  2. Information Needs • What are our users needs for collaborative work space? • What about collaborative work with technology? • What media do people need to use? What should we be sure to offer from the get-go? • What do users expect for the setting of a consultation? • Should we include group film-viewing rooms? How? • What needs do our users have that we have not anticipated? • What do our users need to accomplish – how can we provide technologies to support those needs? • Which technologies do our users use most often? • Do we need practice presentation spaces?

  3. Target Population • English & Comparative Literature • History • Humanities • Art History, Classics, Music, Philosophy, Religion • Languages • Italian, MEALAC, EALAC, Spanish & Portuguese, French, Germanic Languages • School of the Arts • Film

  4. Survey Distribution • Online survey to graduate & PhD students in history and humanities departments • Paper surveys in ETS (5 months) • Paper surveys in lobby of Butler (one week) *Undergraduate email distribution: technical failure

  5. Response We can state with 95% confidence that we understand the research and technology needs of humanities students, as addressed in this survey.

  6. Library Use: time of day

  7. Library Use: frequency

  8. Coursework & Research

  9. Group Study

  10. Group Study

  11. Group Study

  12. Group Study

  13. Collaboration

  14. Media/Technology Use

  15. Presentations

  16. Library Resources Print Resources E-Resources Film & Audio Print Reference

  17. Services

  18. Services

  19. Services

  20. Comment Themes • Atmosphere: Food, noise, policy enforcement • “Camping” • ETS • Hours • Customer Service • Circulation • Librarian/Reference • “Grad vs. Undergrad” • Media Collection • Printing/Photocopying • Research & Resources • Study space • Technology • “More”

  21. Conclusions • Scanning should be ubiquitous. • More access hours needed for study spaces and all types of technology. • 50% of Butler Library/H&H students never work in a group. • Over-crowding a serious problem, causing tension. • Fundamental technology services (printing) need to be addressed. • Strict separation of quiet and social study spaces is desired. • Distinction between “late night” and “over night.” • There is an expectation and need for the media collection to circulate. • More group study space, eg. space that allows talking, are needed. These spaces do not need to be “high-tech.” • Practice presentation spaces and group film-viewing spaces are not in high-demand.

  22. Humanities & Social Sciences • Groups tend to be smaller in Humanities. • Social Science students give far more group presentations.

  23. Next Steps • Continued analysis of data • Apply the data to the project plan • Make interim changes to Butler study spaces and policies • Focus groups, further user research • Faculty interviews • Exploratory research

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