vision

1. tools principles vision values measures concepts

2. tools principles vision values measures concepts Delight the Customer. vision

3. tools principles vision values measures concepts customer focus development of people entrepreneurship quality teamwork values

4. tools principles vision values measures concepts CUSTOMER FOCUS On Time Delivery Field PPM Zero Mileage Return Through Put Line Time Premium Freight PEOPLE FOCUS Absenteeism Morale Safety Training INTERNAL FOCUS Productivity Schedule Compliance Inventory Turns CpK Reject Rate Utilities Cost of Quality Scrap As % Of COGS Travel Expense Overtime Expense Factory Cost Per Unit Tooling Expense measures SUPPLIER FOCUS On Time Delivery PPM Ship To Line

5. tools principles vision values measures concepts kaizen kepner tregoe mistake proofing overall equipment effectiveness process mapping pull systems quality functional deployment quick changeover suggestion system target cost system total productive maintenance visual workplace tools

6. tools principles vision values measures concepts market in next process is the customer quality first recurrence prevention speak with data upstream management concepts

7. tools principles vision values measures concepts • elimination of waste • non-blaming, • non-judgmental • people empowerment • & involvement • process & results • total systems principles