1 / 32

Why collect them?

Library Statistics: what’s needed and what’s new Lynn Copeland Simon Fraser University Library Thurs. March 15, 2007 Vancouver Ass’n of Law Libraries. Why collect them?. How to allocate resources most effectively Demonstrate need for resources Demonstrate impact of change Tell our story.

lillian-lancaster
Télécharger la présentation

Why collect them?

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Library Statistics: what’s needed and what’s newLynn CopelandSimon Fraser University LibraryThurs. March 15, 2007Vancouver Ass’n of Law Libraries

  2. Why collect them? • How to allocate resources most effectively • Demonstrate need for resources • Demonstrate impact of change • Tell our story Library Statistics VALL March 15, 2007

  3. Why to NOT collect them? • Cost vs benefit • Protection of Privacy • Redundancy • Lack of validity Library Statistics VALL March 15, 2007

  4. What to collect • ie – What are the questions we want to answer • How are we doing? – compared to goals • How are we doing? – peer comparison • How are we doing? – past comparison Library Statistics VALL March 15, 2007

  5. Outcomes vs inputs Library Statistics VALL March 15, 2007

  6. Gap analysis • Through surveys, attempt to determine difference between expected, perceived services and service levels Library Statistics VALL March 15, 2007

  7. Conjoint analysis • First, detailed service model for several different possible new services developed • Surveys are based on a number of different questions for each service • Consistently positive results show which are most important to viewers Library Statistics VALL March 15, 2007

  8. Gap analysis eg (2001) Library Statistics VALL March 15, 2007

  9. Undergrad 2003 Library Statistics VALL March 15, 2007

  10. Faculty 2003 Library Statistics VALL March 15, 2007

  11. Journal needs/met 2001-03 Library Statistics VALL March 15, 2007

  12. Libqual+ • Type of gap analysis • Desired, perceived and minimum evaluations • Calculates zone of tolerance • Identify services outside the zone Library Statistics VALL March 15, 2007

  13. Balanced Scorecard • Finances • Users • Internal processes • Improvement activities Library Statistics VALL March 15, 2007

  14. Key Performance Indicators • appropriate to the mission and working conditions • informative as to problems and shortcomings • demonstrating effectiveness, efficiency and outcome of library services to the funding institutions and the public, • practical and easy-to-use • provide a rounded picture Library Statistics VALL March 15, 2007

  15. Benchmarking • Comparison and review against best • Identify and implement best possible • Often ‘soft’ comparisons Library Statistics VALL March 15, 2007

  16. Benchmarking indicators should • mirror the full extent of library services, • consider electronic as well as traditional services, • help to demonstrate the importance and impact of libraries, • yield results that are easily understandable • a few measures that should preferably be collected from normal library statistics. • allow for special conditions in the libraries Library Statistics VALL March 15, 2007

  17. Library activities/op. budg. 2004-05 (SFU=1) Library Statistics VALL March 15, 2007

  18. IndicatorA. Resources, infrastructure: What services does the library offer? • Library as place for learning and research • User area in m2 per capita - Study place hours per week per user • Workstation hours per capita - Opening hours per week • Opening hours compared to demand • Collection • Expenditure per capita - Expenditure per user • Expenditure to total expenditure • Expenditure on serials to total collection expenditure • Materials per capita - Books added per year per capita • Serial subscriptions per capita - Renewal rate • Availability of required titles - ILL items delivered to items received • Immediate media availability • User training - Training lessons per capita • Staff - Staff per capita Library Statistics VALL March 15, 2007

  19. IndicatorB. Usage: How are services used/accepted? • Market penetration - by remote E-services - User satisfaction • Library as place for learning and research • Visits per capita - Visits per opening hour • Collection • Collection use/turnover • Loans in the past year / acquisitions over the past 5 years • Loans per capita - Loans per user • Sessions per capita - OPAC sessions per capita • Downloads (average) per E-journal - Proportion of ILL loans to total loans • Information services • Attendance at training lessons per capita • Information requests per capita • Events - Attendances at events per capita Library Statistics VALL March 15, 2007

  20. Indicator C. Efficiency: Are the services offered cost-effectively? General- Cost per user - Cost per visit Collection - Acquisitions budget per loan - Acquisitions expenditure to staff costs Staff - User services staff as percentage of total - Employee hours per opening hour - Expenditure on staff per user Processes - speed - Acquisition speed - Media processing speed - Employee productivity in media processing - Document delivery time - Interlibrary loan speed Processes - reliability - Shelving accuracy - Percentage of successful ILL requests Library Statistics VALL March 15, 2007

  21. IndicatorD. Development / potentials: Sufficient potential for future development? • Electronic services: • Percentage spent on the electronic collection • Percentage of library staff providing electronic services • Staff development and motivation - Hours/days of training per staff member - Expenditure per staff member • Rate of employee availability - Employee fluctuation rate • Budget • Percentage received by special grants or income generated • Percentage of institutional means allocated to the library Library Statistics VALL March 15, 2007

  22. A Story… • For the Board of Governors, as part of a package to explain the MacLeans numbers Library Statistics VALL March 15, 2007

  23. Library Holdings Per Student SFU Library Holdings per student are low; historically, the collection has been inadequately supported. Library Statistics VALL March 15, 2007

  24. Library Expenses as a Percentage of Operating Budget This is being rectified by healthy Library operating expenditures as a percentage of the University’s operating budget. Library Statistics VALL March 15, 2007

  25. Acquisitions as a Percentage of Library Budget The Library’s relatively high expenditures in acquisitions (print and electronic) is leading to an improvement in the historically inadequate collection Library Statistics VALL March 15, 2007

  26. Library Activities (2003/04) SFU Library’s other expenditures are providing greater support for students in: • Instruction • Reference (online, in person) • Book loans • Electronic journals Library Statistics VALL March 15, 2007

  27. Another Story… • For the Board of Governors Library Statistics VALL March 15, 2007

  28. How are we doing? Library Statistics VALL March 15, 2007

  29. How are we doing? Library Statistics VALL March 15, 2007

  30. How are we doing? Library Statistics VALL March 15, 2007

  31. Other • Counter/Sushi • UK Serials group usage factor study • Conjoint analysis Library Statistics VALL March 15, 2007

  32. Questions? Thanks Lynn Copeland copeland@sfu.ca Library Statistics VALL March 15, 2007

More Related