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Many Hats

Supporting Housing & Residential Education from a Central IT Role Christopher Martinez Director, IT Student Affairs University of South Florida. Many Hats. Trending in I.T. organizations. Universities moving to Central IT Model Student Affairs organizations may make the move on their own.

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Many Hats

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  1. Supporting Housing & Residential Education from a Central IT Role Christopher Martinez Director, IT Student Affairs University of South Florida

    Many Hats

  2. Trending in I.T. organizations. Universities moving to Central IT Model Student Affairs organizations may make the move on their own. USF SA developed SASS-C: Student Affairs Shared Services Ga Tech - University Level UConn - Student Affairs Level Why?
  3. Tampa, Florida > 45,000 Students > 4,500 Residents 49 Residence Hall Buildings University of South Florida
  4. June 1998 < 2500 Residents 12 Buildings 1998 – 2008 : Building Housing I.T. 100% Ethernet 100% Wireless Access 100% Card Access Entry Improved Cable Television 3 Resident Only Computer Labs ARROW Paperless Maintenance History
  5. Staff 1 Full-Time Help Desk / Sys Admin 2 – 4 Student Resident Computer Technicians 20 hours per week 10 – 15 Student Lab Employees History
  6. Disparate Student Affairs IT Administration Counseling/Career Center Marshall Center (Student Union) Recreation Center De-Centralized University IT Academic Computing - Separate Colleges Information Technology - Separate Departments Colleagues
  7. Fall 2007 System VP of Information Technology Centralized all USF-Tampa IT Alignment along Services, not Functional Areas April 2008 Create “Student Affairs Computing” Change
  8. Understand what you have. Organization and Staff Levels Who can handle which roles. Inventory – how big an undertaking will this be? Funding, Financial Support Primary Services – what have you been good at? User and IT Technical proficiencies How do we build This?
  9. Challenges Haves vs. Have Nots There cannot be a drop in Service Level Departments not used to “paying” want to see benefits. Expectations Individual Departments/Users Student Affairs University I.T. How do we build this?
  10. Challenges (cont.) Staff New Roles. Poor fits. Loss of autonomy Reluctance of Department staff to follow new model. Used to calling “their guy”. Centralized model seen as impersonal/inefficient. Must be the outsider/insider. IT role will require use of the word “No”. How do we build this?
  11. Understand Strategic Plans University Central I.T. Student Affairs Anticipate Future IT Service and Technology Needs. How do we build This?
  12. Align existing roles with Strategic Plans Don’t totally re-invent the wheel. Strengthen the services that you are best at/that people want. Create/change business processes through the Division Manage Expectations… be aware of perceptions. Be clear with Staff Staff must fully understand where the organization is meant to go. Get Buy-In. How do we build This?
  13. Student Affairs Computing
  14. Larger “Help Desk” Organization Better support opportunities for Residents Some Items were “Applications” Card Access, Cable TV More Computer Support than in past Centralized Ordering/Inventory More efficient service to Residents with stream-lined computer inventory Round-about achievement of earlier “single-vendor” plan More closely aligned with University IT goals Align University IT goals with Resident Needs Faculty-in-Residence support Opportunities
  15. Staffing Finding the right mix. Replace Student RCTs with full-time Professionals Central , clearing-house/dispatch, triage in addition to classic help desk roles Emphasis on decision-making, not rote actions. Loss of server/system/network autonomy will affect staff differently. Clear goals, clear idea of where the organization wants to be can get staff through the settling-in period. Things we learned
  16. Getting “Discovered”. More departments begin to take advantage of new resources. Small departments take up large amount of resources. Project Management Implementation, transition and support of new software and services. Semantics matter. Things we learned
  17. Daily work for transitioned staff can be very different from what it was. Heavy Project Management Business Analysis Find Solutions to Department Needs Student Affairs goals balanced with University strategic plan within framework of IT model. Old roles do not disappear. Efficient Daily Operations But… Information technology – Student Affairs
  18. Better, more comprehensive support. Their needs/desires play a role in overall IT planning. Leverage services to and from Residence Halls Cable TV Wireless Access Card Access What about the residents?
  19. Future Services Classroom capture Classroom/Labs “anywhere”. Remember where you came from, ResNet background can drive better services. What about the residents?
  20. VP of Information Technology Sr. Director of SASS-C VP of Student Affairs 23 Department Directors Student Government Many Bosses
  21. Evaluations at: http://www.resnetsymposium.org/rspm/evaluation/ Christopher Martinez cdm@usf.edu 813-974-4726 THANK YOU! Questions
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