Celerant Consulting Business Game - Team Hermès

1. CelerantConsulting Business Game- Team Hermès 29/01/10 - Arts & Métiers ParisTech

2. Summary • Objectives • Global analysis • Activities analysis • Files delay in the design department • Final suggestions

3. Objectives • Find the malfunctioning origins of the Supply Chain • Give scenarios to improve it

4. Global analysis • On average among all the late files : • 3 days to create a file • 2 days to go from the HQ to the « Cellule entrée » • 3 days to arrive with the computer data to the factory • About the “pontage” • Data error Or • Process error (the file is passed to the factory before the computer map) • 3.5 days to complete the design study

5. Global analysis • Too much time spent in the 2 first tasks • Time spent in the design department and the factory is only about 43% of the total time

6. Suggestions • Reduce the stages before the design department • Too many people involved (4 departments) • Too long (5 days, 31%) • Could help to reduce misunderstandings • 3 days to set the plans on the computers • Could it be reduced?

7. « BE-Chiffrage » Activities Analysis • The major part of the time is lost (47%) • Unjustified modification: • Errors in design • No Reference on drawings • Unclear Needs Time distribution of the nomenclature department technician From 9:00 to 12:00

8. « Chargé d'Affaires » ActivitiesAnalysis Time distribution of the business manager • One fifth of the time is lost (21%) • Lost time due to : • Information missing • Components missing • Calls to correct erroneous information From 8:33 to 12:00

9. Suggestions • Improve the quality of the information exchange with the design department • No error in the drawings • Less missing information or components

10. Files delays in the design department • The more files to process in a day the higher the delay • 10 files ≈ 15% files are late • 30 files ≈ 45% files are late • Quotes are more often latethan orders • 40% of the quotes are late • Vs 15% for the orders • 30% of the files are at least one day late

11. Files delays within the design department • Lack of quality in transmitting information affects differently the departments, on average: • Every file in the nomenclature department is delayed by 53 min • Every file in the Setting-up department is delayed by 117 min • Top 4 causes of delays is also changed accordingly to the department

12. Final suggestions (1/2) • Reduce the delay of the files in the design department • Every file is delayed by 53 min or 117 min depending on the dep. • What could be the main causes to tackle in the design department? • The clarity of the need expression (19 min & 27 min) • The surface treatment & color (14 min & 6 min) • Drawings on computer (42 min)

13. Final suggestions (2/2) • Reduce the stages number before the design department • 4 departments involved, 5 days long • Reduce the time needed to get the drawings on the computer • 3 days long • Improve the quality of the information exchange with the design department • 47% of the technician time & 21% of the business manager time is “lost”

14. Thank you for your attention Do you have any question ?