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Company Overview LVS Consulting

Company Overview LVS Consulting. Company Overview. Executive Summary. LVS Consulting as a business partner :

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Company Overview LVS Consulting

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  1. Company Overview LVS Consulting

  2. Company Overview

  3. Executive Summary LVS Consulting as a business partner: LVS Consulting operates in the Call Centre, Contact Centre and CRM market in the EMEA region and has been turning profit since its start in 1999 and has doubled in turnover over 6 years. From its start, LVS consulting has been delivering business and consultancyservices across the EMEA region. The company offices are located in Belgium (near the German/Holland border), in Germany (near Frankfurt am Main) and Italy (North of Milan). LVS has 20, highly specialised employees with a turnover of >3 MEuro per year LVS Consulting primarily focuses on assisting their business partners in delivering a competitive edge to their customers LVS Consulting is primarly working in an indirect go to Market Model as a Service and Support Delivery Partner of Avaya, many Avaya Business Partners and Sophron Partners throughout EMEA

  4. LVS Consultancy offering LVS Consulting offers an end-to-end services ranging from business consultingand project management down to implementation and support • Business consulting • Technology consulting • Pre-Sales consultancy and Sales Support in complex deals • Software Developments & Implementations (customer specific) • Project Management • Turn Around Management • Support

  5. Business consultancy • We mainly analyze the business activities especially on the customer touching points and the business components on it’s internal alignment across the business activities • We analyze the competitive position of customers in their market on the service quality and their relationship management approach

  6. Challengers Leaders Avaya Nortel Networks Alcatel Cisco Systems Genesys Ability to Execute Siemens Aspect Communications CosmoCom Altitude Software Apropos Tenovis Philips Rockwell FirstPoint Contact Concerto Ericsson Enterprise EADS Telecom InIn Wicom Communications As of July 2003 Niche Players Visionaries Completeness of Vision Technology Consultancy • We evaluate Contact Center systems, their integration (with ERP and other CRM systems) and their competitiveness in the market

  7. Pre - Sales consultancy • We assist your sales cycle in contact centre projects with: • project analysis and offer design accompanied with customer presentations • demo material: demo on customer site (e.g. we provide a portable Avaya CTI demo system) or proof of concept! • customer reference visits

  8. Software Developments & Implementations • We configure, program and integrate contact centre system components like the • IVR, ACD, PBX, CTI, Front End, Dialer, Voice Recorders, … • with a strong focus on AIC, CCE, CVCT, AIR, PDS, Contact Store • We develop • customized CTI applications, using TSAPI, JTAPI... • enhancements to CTI software (LVS- AIC Fast Package) • customised Software in all Contact Centre Area’s • customised reports on Avaya’s reporting platforms • We have worked with multiple Vendors such as Avaya, Genesys, Altitude, Cisco, Alcatel, Nortel, Siemens, a. o. • Avaya is our one and only Technology Partner in the Contact Center environment

  9. Project Management • We manage or assist in the management of projects or sub projects. We differentiate ourselves through a lot of practical experience and the ability to scale from high level business understanding to low level technical understanding

  10. Turn Around management: • when things go wrong, we jump in, analyse and revise the whole CTI implementation

  11. Reference Projects

  12. LVS Consulting helped to win the ‘11833’ Directory Service project of Deutsche Telekom representing a value of 4M Euro+ in revenue to Avaya, to be delivered this year The 11833 project is the important Directory Assistance Service in Germany. It is a contact centre of 1700 agents hence once of the biggest contact centres in Europe with > 170 Million Calls per year

  13. LVS Consulting deliver the N-Allo IC 7 project in Belgium. This project represents a value of 500K Euro in Services and is delivered this fiscal year N-Allo is the outsourced contact centre business of Electrabel. N-Allo requested us to implement their new contact centre and integrate this with the SAP solution of Electrabel This project is an AIC 7 project with 700 Agents, the first controlled Introduction of AIC 7 in EMEA

  14. LVS Consulting won the AIC upgrade project of ING Bank in Italy & the AIC new Installation in Germany ING Direct is the contact centre channel of ING Bank and is fastly growing around Europe with requires a regular upgrade of their technology to stay ahead of competition In Germany LVS-C developed the CTI Integration with the customer front/back end OKIS, the SNMP Server integration and the Voice Recording Integration with existing Verint Recorders for more then 1200 Agents

  15. LVS Consulting delivers the turn around of the Burda AIC project Burda is a well known Public Media Company in Europe which faced many old AIC problems over the last years. LVS has been requested to turn around this situation and is now excellently positioned to execute this task in the next 4 months

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