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Employment Screening Overview

Employment Screening Overview

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Employment Screening Overview

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  1. Employment Screening Overview . October 2009

  2. Company Overview • Established in 1975 – New York HQ - #1 Privately Owned BGS Corporation • $75 Million in Revenue in 2008 • 96% client retention rate • Over 6,000,000 transactions annually • 450+ Employees, including a global network of researchers and verifiers • Lean Six Sigma Process Orientation • International Organization for Standardization (ISO) Certification 9001:2000 • Safe Harbor Certified • SiteSecure Certified by Cybertrust 2

  3. The Sterling Difference • Top Privately Held Company in Industry • Sterling’s Lean Six Sigma processes, commitment to operational excellence and technology focus have earned the company industry wide recognition and #1 ranking: • INC 5000 – Fastest Growing Companies 2007 and 2008 • InfoWorld – Top 10 of 100 Best IT Projects of 2007 • Deloitte & Touche USA LLP – Technology FAST 500 – Fastest Growing Technology Companies in North America • Ernst & Young – Entrepreneur of the Year – CEO, William Greenblatt - 2006 • Superior Support Delivery • High Tech combined with High Touch • Streamlined operations • Committed service representatives Rock solid financials and 33 years of continued growth has fueled improvement of solutions and the best retention rate of any employment screening firm - all organically. 3

  4. Our Future partnership commitment to our customers Quality Capabilities Customer Service ‘Paperless’ / ‘Light Touch’ Handling Program Designs Extended Workforce Management Value The best indicator of Future behavior is past behavior Continued focus and improvement in our delivery organization; Lean Six Sigma orientation Leverage Sterling IT capabilities to further streamline background screening processes Increased exposure to Sterling’s cross-functional Customer Service team; consistency in Account Manager relationship Participate in joint analysis of all areas of business to eliminate multiple touch points Continue charter communication and project plan of all supply chains to bgs to parameters of SIS customers. Greater Value; Lower Investment 4

  5. Scope of Services 5

  6. Sterling’s operating model is designed to satisfy the customer’s ‘hierarchy of needs’ for successful delivery of products and services • Collaboration to support long-term business needs; joint product development and process re-engineering • Proactive reviews of account status; client advocacy and knowledge sharing • Easy access to order status and other inquiries; ownership of issues to resolution • Timely order processing; quality gates and monitoring to ensure accuracy • On-time, quality implementations to enable processing of applicants or employees 6

  7. CourtDirect: The Future of Criminal Record Searches - Today What it is: CourtDirect is a proprietary criminal record search system that builds electronic “pipes” directly into court record repositories What CourtDirect means: Information retrieved “instantly” • First-party felony/misdemeanor criminal record information • Maximize accuracy by eliminating data entry errors • Cost control • Faster Turn Around Time (TAT) • Sterling has integrated with 43% of all court jurisdictions • 65% of Sterling criminal searches are done through CourtDirect. • Searches performed through CourtDirect have an average TAT of 5.2 hours versus external researcher average TAT of 37.5 hours • Sterling will continue to integrate with court systems as they become available. 7

  8. CourtDirect minimizes impacts related to unexpected as well as expected Turnaround time (TAT) delays Deliver Results Place Order Services Process Metrics Quality Compliance Auto Distributed Research performed Results sent for Quality Control 65% Automated 35% Research Based FCRA/Special care rules applied Order closed Unexpected TAT Considerations Expected TAT Considerations MINOR MAJOR Sterling Crim Dept reviews open requests every two hours Alert posted on Sterling’s Website Orders with expired ETAs are expedited Alert posted in Sterling Direct and viewable upon recruiter login Crim dept identifies cause of delay Blast email sent to all clients Crim dept Inform CS of any significant Delays 8

  9. Sterling has processed international screenings for over 300 clients in approximately 50 countries in 2009 Albania, Australia, Bahamas, Belarus, Belgium, Bermuda, Brazil, Canada, Chile, China, Columbia, Costa Rica, Cyprus, Denmark, England, Finland, France, Germany, Greece, Guam, Holland, Hong Kong, India, Ireland, Israel, Italy, Jamaica, Japan, Kuwait, Lebanon, Luxembourg, Malawi, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Pakistan, Peru, Philippines, Romania, Russia, Scotland, South Africa, South Korea, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tortola, Turkey, United Arab Emirates, United Kingdom, Uruguay, Venezuela, Virgin Islands Sterling’s international footprint includes coverage in over 160 countries as well as representation from world renowned legal counsel representing 30 countries and regions. 9

  10. Drug & Alcohol Testing Services DOT and Non-DOT Drug Program Administration Methods Include: Scope Includes: • Pre-employment • Random • Post-Accident • Reasonable Suspicion • Follow-Up • Return-To-Duty • Urine * • Oral Fluid * • Hair • Blood • Breath * Instant and lab-based testing solutions available Occupational Health Strategic Relationships • Labcorp* • Quest* • CRL • MedTox • Psychemedics • Orasure • TrueNorth • eScreen • Concentra • US Healthworks • EMSI * In-network collection site partners

  11. Drug & Alcohol Testing Services Urine Drug Screen Turnaround Times Next day for majority of negative results Two to four days for non-negative results Our Facilities Over 3,300 in-network sites Strictly adhere to DHHS/SAMHSA and DOT requirements Electronic Drug Testing enabled Convenience Online site locator Online results through Sterling Direct and via email All results and information maintained electronically One point of contact for results, supplies, bills, support Consolidated billing for entire program

  12. Sterling’s Occupational Health Services process supports various options for a well-designed donor experience Method of Test Results Review Initiation of Test Customer registers donor online – donor proceeds to collection site for testing • MRO team conducts interview with donors for non negative results eChain • MRO conduct interviews where required Deliver completed Drug Results Customer registers donor online or conducts onsite collection using eScreen equipment eScreen • All DOT neg and non-neg CCFs reviewed as per regulations • Non-DOT negative results – Sterling’s system auto closes and deliver results to Customer Customer provides paper CCF to donor – donor proceeds to collection site for testing Paper CCF Contact applicant for medical review if needed Confirm Medical explanation of positive TAT: 27 hours on Average* *From time of specimen collection to the time of results report Obtain faxed Rx info from donor Verify Rx with pharmacy or doctor MRO releases data based on review

  13. Safety-Sensitive Employees & Random Testing All DOT Modes: FMCSA (49 CFR Part 382), FRA (49 CFR Part 199), FTA (49 CFR Part 655), FAA (14 CFR Part 121), PHMSA (49 CFR Part 199), USCG (46 CFR Parts 4, 16) Compliance Planning Compliance Reporting Compliance Support Policy Development & Review Employee Training (onsite and online) Mock Substance Abuse Test Auditing DOT Physical Examinations Certification required for CDL holders Additional Requirements Driver Qualification Files to be maintained for drivers Driver Logs (Hours of Service) to be prepared and evaluated for drivers DOT Compliance

  14. Compliance Reporting Monthly analysis and presentation of performance against year-end target 14

  15. Electronic I-9 & E-Verify • On-line, Automated I-9 / E-Verify • Ensure your I-9 Forms are compliant and error-free through our electronic error-detecting system. • Mitigate the potential for losing valued employees with our Management Alerts sent 90, 60 and 30-days prior to the expiration of work authorization documents. • Reduce storage, retrieval and labor costs associated with maintaining hard copies of I-9 Forms.  • Streamline your I-9 processing with our electronic storage and retrieval solutions, providing anytime, anywhere, secure paperless access for the updating, re-verification, management reporting and timely response to governmental audits as dictated by law. • Stabilize your workforce and eliminate the potential for disruptive and costly turnover created by the mandatory removal of legally unauthorized employees. • Decrease your chances of attracting legally unauthorized candidates by acknowledging your participation in E-Verify. 15

  16. Service Levels 16

  17. Standard Service Average Turnaround Times • Social Security Trace • Criminal Conviction History Search • National Criminal Database • Credit History Reports • Motor Vehicle Reports • Employment / Education Verifications • OFAC • Professional License / Credential Verifications • Drug Testing Less than 5 Minutes Average 13 Hours Less than 5 Minutes Less than 3 minutes Same day – 24 hours 24 - 72 Hours Same Day – 24 hours 24 - 72 Hours Negatives – Next Day 17

  18. Additional Screening & Ancillary Services International Screening (Worldwide) HRIS & ATS Integrations Adverse Action Letter Automation Adjudication Services Military Verification Targeted Tax Credits Workers Compensation Search Skill Assessment DOT Regulated Screening Services On Staff Medical Review Officers 18

  19. Service Transparency: Results Delivery Email Result Notification Format: PDF, HTML, RTF, Text Recipient: customizable based on client preferences; can be sent to self, email group, and / or designated user Full Order Notifications: Notification is sent out via email upon the completion of all services under that order. Piecemeal Notifications: Notification for individual services can be sent out via email upon completion. Customized Email Notification: A customized email will be sent to designated individual (s) stating that the order has been completed, and can now be viewed on Sterling Direct; a link is provided to log into the Sterling Direct system. Online Viewing Through Sterling Direct all users will have the ability to review results online based upon their respective viewing rights.. The account can be set up so that if requested, no email notifications are sent upon completion of service and / or order.

  20. Service Transparency: Invoice Processes / Billing Invoicing Procedure Invoices can be sent either on a monthly or semi-monthly basis Clients can be invoiced by email, postal mail, or credit card Recipients: Based off preferences of the client Centralized or de-centralized billing contacts? Invoice Format Cover Invoice Sorted by Search Type Statement Invoice: all orders processed on a semi-monthly basis Cover Invoice Sorted by Cost Center* Standard Invoice: one invoice per web order *Cost Centers: cost centers can be identified per order based on the preference of the client

  21. Invoicing By Cost Center/Division or Location

  22. Systems Capabilities 22

  23. Proven ATS/HRIS Integration Solutions Request (data in) XML HR-XML CSV/TXT Result (data out) XML HR-XML E-mail Notification Custom Reports Secure Data Exchange SOAP over Web Services HTTPS FTPS Integrated with Top 10 in the Gartner E-Recruitment Magic Quadrant including: Accio (Sterling Student) ADP VirtualEdge Aon BrassRing (Kenexa) Ceridian Recruiting Solutions Cytiva SonicRecruit Deploy Solutions (Kronos) ERC Dataplus HRsmart PositionManager iCIMS Jobscience Kenexa Knowbase Lawson eRecruiting Oracle iRecruitment Oracle PeopleSoft Peopleclick Silkroad OpenHire Taleo Enterprise Ultimate Software UltiPro Unicru (Kronos) Vurv Corporate Edition 23

  24. Offers a consistent platform for all your locationsto work from in a secure environment Sterling Direct 2.1 Order Management System • New Look & Feel; Easier to Use • Improved navigation • Easier to place orders • Enhanced search capabilities • Makes You More Productive • Faster Performance & Increased Stability • New ‘My Orders” Dashboard • “At a Glance” Order Status / Alerts • Candidate Invites

  25. Ordering By Cost Center/Division or Location

  26. The detailed results show the information provided to initiate the background check:

  27. …the summary of results:

  28. Alerts / Notifications / Adjudication

  29. Reports Structure Results can be reviewed through Sterling Direct View on Screen and/or Print Basic Report Subject Profile Results Status Provides a quick overview of Services Run and Findings (Alerts) Criminal Results Report Optional Services (If Applicable) Report SS Trace Results Report

  30. How is Electronic Drug Testing conducted? Sterling sets up an online account with vendor and provides training Customers register applicants/employees by logging on vendor website CCFs are printed at collection site when applicant/employee completes collection Advantages Cost savings related to chain of custody shipments and maintenance Decreases error rate and delays associated with manual processing Employee/Applicant tracking functionality online Disadvantages Only permitted for Non-DOT drug testing Clinic of the vendor must be utilized for collection Double sign in for customers (SD & Vendor site) Labcorp (eChain) 1,000 + PSCs are enabled Preferred 3rd Parties expected to follow Quest (eReq) 750 + preferred 3rd Parties and PSCs enabled eScreen More than 1,700 in-network clinics enabled Electronic Drug Testing Services How? Why? Who?

  31. Reporting 32

  32. Metrics & Reports Flexible & Customizable Options to Meet RIM’S Needs • 24/7 access to all reports • Extensive, Fully Customizable Options for Screening Results, Turnaround Times, Statistics, Costs, & More • User-specified Reporting Periods • User-specified Security Options • Turnaround Time Reports • Executive Summary Reports • Ad-hoc Reports • Permanent Archiving of All Results 33

  33. Sterling Management Reports assist management team with a detailed analysis to measure time to hire as well as the quality of its applicant pool. Request List Report allows insight into the services ordered by users and the status of each order Executive Summary allows a summary of the total number of requests by service for a specific timeframe, as well as the number of applicants convicted of a crime. Turn Around Time Report measures processing time by % of closed orders by a defined time, allowing for accurate forecasting of new hires Criminal Statistics Detailed Report gives you a summary as well as a detailed review by unique identifiers of all requests, categorized by results, defined as clear, arrest or conviction

  34. Metrics & Reports: Flexible & Customizable to Each Customer’s Needs – Usage & Cost 35

  35. At a GlanceCriminal Record Search Summary and Detail 36

  36. Account Management 37

  37. Sterling’s Account management and Client service teams has enhancedour relationship through the availability of a cross-functional team dedicated to meeting all of our Clients on-going needs. • Account Manager • Account related strategic initiatives • Best practice recommendations • Client Services Support Team • Questions regarding order results or status • General inquiries • Implementation and IT Integration • Continued investment in system upgrades • Project management for new implementations / IT integrations • Enterprise Business Transformation • Six Sigma team provides best practice guidance to maximize Accuracy and reduce Turn-Around Time • Executive Sponsor • Participates in projects aimed at service enhancement • Champions client partnerships within Sterling 38

  38. The Sterling Account Support Cellular Structure enables our customers to easily reach their dedicated team quickly while being provided with the highest quality and first call resolution In addition to your dedicated Business Relationship representative Cross-trained team of Client Service Executives and Cell Leaders is available today Available via phone and email Customer Phone Code is 00000 clientservices@sterlinginfosystems.com Sterling is able to real-time monitor and report metrics for all calls and emails completed by the Cell’s representatives. 39

  39. Our customers’ satisfaction with our products and services is measured by tools such as Metrix Matrix, which guide efforts to continually improve the customer experience. Sample of questions from the Metrix Matrix survey Results • How would you rate your overall satisfaction with this particular order? • On a scale of 1 to 10, how valuable was the report in the making of your hiring decision? • What would have made the report more valuable? ACT Results Wastes or defects identified by Metrix Matrix are eliminated through the use of Lean Six Sigma tools such as FMEAs and Failure/Constraint Analysis that drive “Zero Waste Product Quality” to deliver the best experience possible for our customers. 40

  40. Long-term systemic health of the relationship between Sterling and our Customers is centered around Account Management’s use of customer relationship tools such as Loyalty Pro Our Process:Account Reviews Our Goal:Passionate Customer Advocacy Loyalty Overall Experience VOC Future Needs Tools such as Loyalty Pro ask questions concerning advocacy, value add, level of service, effectiveness of the account team, willingness refer, as well as provide insight into how Sterling can assist the customer in the future. Results are integrated into our Account Review and Relationship Management processes Results reviewed with Sterling’s Executive Committee to provide visibility into customer priorities 41

  41. Jackson Lewis LLP Partnership Deferred Adjudication Project Working on state-by-state list Delivered in next 60 days Complimentary FCRA Webinar Collaborative discovery project Determine root causes of why/how candidates fall into specific ratings guidelines • Jackson Lewis LLP Partnership: • Online Risk Management Helpline • Accessible through Sterling’s website • Responses to inquiries within 24 hours • Updated Reference Library • Review Client Documents and other Collateral to ensure FCRA Compliance • Advise of Statutory Changes / Case Law • Quarterly Seminars • Previous topics include: “Increased Issue Awareness in Support of Corporate Governance, Risk & Compliance Programs”, “Electronic I-9 Processing & Verification” and “Growing a Qualified & Performing Workforce in Today’s Challenging Economic Environment”.

  42. Robust, Scalable & Adaptable Technology CyberTrust Certified • Routine Reviews of Security & Network Infrastructure Redundancy • Data Replication and Redundant Web servers • Geographic Diversity + Site Managed by Level3 • Dual High-Availability VoIP Core Systems Enhancing Disaster Recovery to Achieve Seamless Business Continuity • Core production Migration to Internap Site (in NYC) • Enhancement of Asynchronous Data Availability • Dual Local Redundancies + Scaling & Performance Leveraging Enhanced Remote Workforce Support • CITRIX environment + New Applications for “Portable” Business Continuity • Technology Stack enables complete Business Continuity on a Roaming-basis 43

  43. Summary 44

  44. Sterling leverages over 34 years experience in background screening to enhance value proposition to customers through tailored solutions and sophisticated customer support thereby winning outside recognition. • Solid Track Record • Amongst the largest privately-held company in the industry • Same ownership since inception • 33 out of 34 years of continuous organic growth • 96% client retention rate • Recognition/Awards • INC 5000- Fastest growing companies 2007 and 2008 • InfoWorld- Top 10 of 100 Best IT Projects of 2007 • Deloitte & Touche USA LLP- Technology FAST 500- Fastest growing technology Companies in North America • Ernst & Young- Entrepreneur of the year- CEO William Greenblatt- 2006 • Customized Solutions • Industry specific solutions, e.g. contractor management intelligence • Tailored adjudication protocols to decrease time to hire • Customized reporting and notifications allowing management to make accurate hiring decisions; customized invoicing options • “High-Touch” Relationship Model • Committed service representatives for program oversight • Lean six-sigma consultants for continued process improvement • Unique Sterling Client codes for automated telephonic routing • Real time data regarding response time, abandon rate and first contact resolution