1 / 5

Consumer Solutions: Handling Problems and Complaints Effectively

Learn how consumers can tackle problems successfully by making valid complaints and taking action, such as returning products, writing complaint letters, seeking refunds, or using small claims court.

lita
Télécharger la présentation

Consumer Solutions: Handling Problems and Complaints Effectively

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. How Consumers Can Handle Problems

  2. Consumer Solutions • If a consumer encounter a problem, he or she has not only the _______, but also the _______________ to complain. Right Responsibility

  3. Consumer Solutions • Valid complaint • States problem with facts and a possible solution/remedy • 1st Step – Return to store (call or in person) • 2nd Step – Write a Complaint Letter

  4. WHAT YOU BOUGHT YOU YOUR MONEY Consumer Solutions • Refund A return on the purchase price (plus sales tax if any) of the product

  5. Consumer Solutions • Small Claims Court Court that deals with small legal matters involving little $ $25 to $5,000 May bring a case to court w/little cost & without a lawyer

More Related