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Outcome Thinking and Management

Outcome Thinking and Management. Shifting Focus from Activities to Results. Training Information Provided by: Center for Outcomes Rensselearville Institute. Training Sponsored by Foundation Center Knowledge to build on. End. Outcomes: the 3 rd Stage of Management.

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Outcome Thinking and Management

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  1. Outcome Thinking and Management Shifting Focus from Activities to Results Training Information Provided by: Center for Outcomes Rensselearville Institute Training Sponsored by Foundation Center Knowledge to build on. End

  2. Outcomes: the 3rd Stage of Management • Stage 1 Early Industrial Economy: Management of Workers • Stage 2 – 1920 – 1970: Management of Work • Stage 3 – The Age of Outcomes: Management of the Product Work…The Results …using outcome thinking to guide all management functions as a way to improve client result and return on investment.

  3. Introduction to Outcome Thinking Your Team is charged with – Improve Agency Performance Three Approaches • The problem approach • The activity approach • The outcome approach

  4. The Problem Approach • A problem approach comes with a certain set of questions: • Why do we have a problem? • What or who caused it? • What obstacles exist to solve it? Benefits of Problem Thinking: • Answers the WHY question • Gives historical understanding • Motivates and engages • Provides a baseline Traps • Analysis Paralysis • Can depress and “de-motivate • Focuses on what was/is, not what could be • Motivates and engages • Provides a baseline

  5. The Activities Approach • An activity approach leads to a different set of questions: • What should we do? • When can we start? • Who can do it? • What are the rules? Benefits of Problem Thinking: • Fire, fire, fire • Get us moving • Makes us feel productive Traps • Re-enforce crisis management • Equates activity with results • Skips reflection and learning • All start, no finish • Burn out

  6. The Outcome Experience Imagine that in three years you and your staff/board are celebrating a highly successful three year period for your organization. Answer the following: • What are we hearing, seeing, feeling, experiencing once we succeed? • What is in place that wasn’t before? • What has been gained for us and those we serve?

  7. The Outcome Approach Benefits of Outcome Thinking: • Increased clarity • What success looks like • What we have accomplished • The gap Traps • Aim, aim, keep aiming • Pie in the sky • Can cross the vision/hallucination line • Must be lived to be believed • Enables learning and innovations • Puts meaning to mission • Assures staff alignment • Build staff energy • Helps with follow up functions

  8. Overview of Major Outcome Models • The Logic Model • Balanced Scorecard • Outcome Funding/Management Framework • Targeting Outcomes of Programs • Managing for Results • Getting to Outcomes • Scales and Ladders • Results Mapping • Results-Based Accountability

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