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Enhancing Office Performance Through Supervisory Procedures

Improve office performance by actively observing carrier activities, identifying inefficiencies, and enhancing workstation placement. Key indicators, group and individual discussions help in managing and communicating expectations. Supervisors should schedule timely carrier activities, inspect vehicles, and address inefficient procedures. Utilize MDCD scanners, rolling carts, and ensure proper loading procedures to facilitate timely delivery. Effective management ensures efficient operations and maximizes office performance.

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Enhancing Office Performance Through Supervisory Procedures

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  1. Office Performance AM Standard Operating Procedure Improvement Through Management

  2. Office Management • Delivery Managers Must Be • Present • Actively Observant Of Carrier Activities • Have The Skills Necessary To Identify And Correct Inefficient Performance • Unaddressed Time Wasting PracticesWill Severely Impact Office Hours And Unit Operation Office Performance

  3. Communicating Expectations / Information • Group Discussions • Identified Key Indicators • Individual Discussions Office Performance

  4. Workstation Placement • Strategically Place Your Workstation To • Permit Full Visual Access To Carrier Activities • Be Capable Of Managing The Workroom Floor • Complete Your Administrative Duties From This Location Office Performance

  5. Workstation Placement - Before Office Performance

  6. Workstation Placement - Before Office Performance

  7. Workstation Placement - After Office Performance

  8. Workstation Placement - After Office Performance

  9. Workstation Placement - After Office Performance

  10. Carrier Case Configuration - Before Office Performance

  11. Carrier Case Configuration - After Office Performance

  12. Supervisor • Delivery Supervisors Scheduled At Least :30 Prior To First Carrier • Ensure Carriers Report Promptly And In Proper Uniform • Observe Vehicle Inspection Process • The Supervisors/Carriers Reporting Time Should Be Determined By IOP Contract Office Performance

  13. Supervising Carrier Operations • 80% of the carriers manual mail should be at the carrier case prior the carrier arrival-M-39 sec141.122. • 100% cased flats prior to carrier reporting times • CASE FLATS FIRST • Observe workroom floor activities • Identify, address, correct and document inefficient/time wasting procedures • Communicate current day’s expectations • Review carrier’s request for OT & assistance Office Performance

  14. Supervising Carrier Operations • Review Previous Day Variances In Carrier Agreed-upon Return Time And Or End Tour Using The: • 1813 • 1017 A/B • DOIS Reports • TACS Reports • Accountable Clerk • Scheduled To Avoid Delay Of Carriers • MDCD Scanners Should Be Provided At This Time • Utilize Rolling Carts • Observe Loading Procedures • Ensure Loading Is On Street LDC • Parcels Sequenced Into The Vehicle On Street Time To Facilitate Timely Delivery • Parcels Are NOT Part Of An Office Function Office Performance

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