1 / 29

Computer Aided Dining (CAD)

Explore the feasibility of a CAD system to enhance communication in restaurants, minimize wait times, and improve customer satisfaction. Assessing costs, risks, and team resources.

lonam
Télécharger la présentation

Computer Aided Dining (CAD)

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Computer Aided Dining (CAD) Presentation II - Project Feasibility CS410 (Afternoon) http://www.cs.odu.edu/~samin/cs410/

  2. Introduction Description Wasted Time Defined Survey Project Objectives Pro’s & Con’s Proposed Solution Market Competitive Analysis Components Cost Risks Team Resources Current Status References Presentation Outline CAD

  3. Project Team • Project Manager Ken Belkofer kbelkofe@cs.odu.edu • Head of Research James Penney penney@cs.odu.edu • Post Mortem Albert Ayres aayre001@odu.edu • Webmaster/Secretary Sunny Amin samin@cs.odu.edu • Marketing Francis Doligosafdoligos@cs.odu.edu • Budget Andrew Good agood@cs.odu.edu • Small Business Innovation Research (SBIR) Suwena Thamstham@cs.odu.edu CAD

  4. Description • Societal Problem • Delay of communication between patrons and wait staff causes reduction in patron satisfaction and table turnover • Proposed Solution (Goal) • Assist restaurant management in improving communications between patrons and wait staff to minimize wasted time CAD

  5. Wasted Time Defined • Time delay between when patron wants service and when it is delivered CAD

  6. CAD

  7. CAD

  8. CAD

  9. CAD

  10. CAD

  11. CAD

  12. CAD

  13. CAD

  14. CAD

  15. CAD

  16. Project Objectives Defined • Provide restaurants a tool to provide better service to the patron • Provide the patron with a tool that gives them an option that could improve their dining experience • Try not to alienate patrons who are not technology literate • Provide a tool to help the restaurant make a larger profit CAD

  17. Objectives Evaluated • PRO’s • Increase efficiency • Faster turn over of tables • Reduced order errors • Better/faster service to patrons CAD

  18. Objectives Evaluated(cont) • CON’s • Initial cost • Initial slow down due to patron questions • Rush hour may still cause extended waits CAD

  19. If system is used, will solve: Delay in communications Delay in ordering Delay in bill payment Forgetfulness Incorrect billing Will not solve: Delay in seating Delay in receiving food Inattentiveness Cleanliness Rudeness Proposed Solution CAD

  20. Chain Restaurants Casual sit down restaurants Not upscale or fast food restaurants Market CAD

  21. Competitive Analysis • Competitors • Wireless Waitress • Strengths • Directed at a specific area • Can be expanded as needed • Weaknesses • Not all inclusive as a restaurant management tool • Return on investment currently unknown CAD

  22. Functional Components CAD

  23. Cost Analysis • Initial Cost 5995.00 • File server with color Monitor, Keyboard, Modem, Linux operating system, POS software, Report printer, all loaded and ready to run • 2 host/wait stations(integrated keyboard and monitor) with receipt printers, one with a cash drawer • One remote kitchen printer and one remote bar printer CAD

  24. Cost Analysis (cont) • Each table top station $939.00 • Additional host/wait station $1095.00 • Additional cash drawer $165.00 • Additional Remote printer $300.00 • Price includes 60 day telephone, modem support (Continuing support is $399.00 annually) • Complete cabling instructions are provided • Products are name brand, i.e.. Wyse, Viewsonic, Epson or Citizen printers, Dot matrix is standard, Thermal is $100.00 extra per printer CAD

  25. Risks • Damage to table top device • Refusal of use by patrons • Radio Frequency (RF) interference • General computer failure • Possible theft of table top unit CAD

  26. Team/Resources • State assumptions about resources allocated to this project • people • equipment • locations • support & outside services • manufacturing • sales CAD

  27. Current Status • High-level overview of progress against schedule • On-track in what areas • Behind in what areas • Ahead in what areas • Unexpected delays or issues CAD

  28. References • Point of Sale Super Store. POS World. Oct 2002. http://posworld.com/ • Wireless Waitress. Computer Resource Group. Oct 2002. http://www.thewirelesswaitress.com • Wireless Touch Screen. Viewsonic, Oct 2002. http://www.viewsonic.com/ • Quick Seat. 2002. ODU CS410 Spring Class. Oct 2002. http://www.cs.odu.edu/~cpi/cpi-s2002/quick_seat/ CAD

  29. Questions? CAD

More Related