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OFFICE CAREERS SHOWCASE Receptionist

OFFICE CAREERS SHOWCASE Receptionist. Gloria Misfeldt LHDT 525 Fall 2004. Job Descriptions. Examples Non-profit development office High School receptionist Receptionist – front desk Compare Similarities Differences. Similarities and Differences.

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OFFICE CAREERS SHOWCASE Receptionist

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  1. OFFICE CAREERS SHOWCASEReceptionist Gloria Misfeldt LHDT 525 Fall 2004

  2. Job Descriptions • Examples • Non-profit development office • High School receptionist • Receptionist – front desk • Compare • Similarities • Differences

  3. Similarities and Differences • Use this template to compare the receptionist position to another office position.

  4. Typing Test TelephoneSkills Customer Service Skills

  5. Typing Tests Try one of the tests and record your time – print out the page with the time and results. • http://www.typingtest.com/ • http://www.mrkent.com/kb/kbtest.asp

  6. Customer Service • Read through each of the bullets to prepare for discussion and role play: • Why keep Customers Satisfied • Empathy • What Makes Customers Want to Come Back • Why Customers Leave • Role play Thanks to www.bmcc.cuny.edu

  7. Basic Telephone Tips • Be prepared. • Answer professionally. • Know how to put someone on hold. • Control the conversation. • Take accurate messages--Don't be a message mangler. • Avoid mouth noises • Give the caller your undivided attention. • Be sincere. • Give spoken feedback signals. • Leave a good last impression.

  8. Resources for Projects • http://stats.bls.gov • http://library.trinity.wa.edu.au/careers/careers.htm • http://www.eduref.org/cgi-bin/print.cgi/Resources/Subjects/Vocational_Education/Careers.html • http://www.eduref.org/cgi-bin/printlessons.cgi/Virtual/Lessons/Vocational_Education/Careers/CAE0200.html • http://www.delta.edu/jobplace/CareerProfiles/adminofficeasstprofile.html

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