Coordinated Assessment ROANOKE COC Meeting Council Of Community Services August 20, 2013

1. Coordinated Assessment ROANOKE COC Meeting Council Of Community Services August 20, 2013

2. Why Coordinated Assessment? • Coordinated assessment is a powerful tool for improving system-wide entry, assessment, and referral processes. • Process components include: • Access point(s) – virtual or specific site location • Screening and assessment process (prevent/divert/admit) • Information about available services and programs • Real-time knowledge about program inventory and capacity • Referral and waitlist management • Enrollment/admission decision criteria

3. Why Coordinated Assessment? Centralized or Coordinated Assessment System Access HUD is requiring that all CoCs establish and operate a centralized or coordinated assessment system to conduct an initial, comprehensive assessment of the housing and services needs for all people entering the homeless assistance system. HUD notes that these systems should be designed in response to local needs and conditions and should include use of a locally-designed, common assessment tool. CoCs are required under the interim regulation to develop a specific policy on how the coordinated assessment system will address the needs of people fleeing or attempting to flee domestic violence.

4. Why Coordinated Assessment? In addition, CoCs will be required to develop and follow written standards for how they plan to administer assistance through coordinated assessment. CoCsmust develop standards for providing assistance including: Evaluating eligibility for assistance; Prioritizing who receives transitional housing; Prioritizing who receives rapid re-housing; Determining what percentage or amount of rent people receiving rapid re-housing must pay; Prioritizing people for permanent supportive housing; and If designated as an HPC, prioritizing who receives homelessness prevention assistance.

5. Why Coordinated Assessment? • Designed to improve the following: • Service Provision • Referral appropriateness Assessment time • Assessment consistency Placement time • Multi-provider coordination  Service access • Data Accuracy and Access • Individual tracking System monitoring • Resource allocation - planning Reporting

6. Why Coordinated Assessment? • Experience with the Rapid Re-Housing Demonstration (RRHD) and HPRP • Four years of evidence • Improvements in as little as one year • Can help end chronic homelessness • Different models, same core principles • Improvements for all demographics

7. Why Coordinated Assessment? • The HEARTHAct regulations • Incorporated lessons from RRHD and HPRP • ESG requirements • CoC requirements • Start planning today

8. Coordinated Assessment Defined • Coordinated Assessment • A standardized access and assessment processfor all clients • and • A coordinated referral process for clients to receive prevention, housing, and/or other related services.

9. Coordinated Assessment Defined Questions CoC Systems Should Be Asking: “What housing and service assistance strategy is best for each household of the several services available?”

10. Flowchart – ROANOKE COC Standardized Access and Assessment Coordinated Referral Access Assessment Assign Mainstream Services

11. Flowchart- ROANOKE COC Coordinated systems can serve all demographics

12. Flowchart- ROANOKE COC Standardized Access and Assessment • Various models, • standardized process • Single Point of Access • Multi-Site Coordinated • No Wrong Door • 2-1-1 Assessment Hotline Intake Access

13. Flowchart- ROANOKE COC • Meet client, provider, and funder needs • Document client’s homeless history and housing barriers • Match client to appropriate service • Capture data to meet program needs Standardized Access and Assessment Assessment Assessment

14. Flowchart- ROANOKE COC • Meet client, provider, and funder needs • Capture data to meet funder requirements • Obtain consent for sharing with providers • Create the beginning of a client’s housing plan Standardized Access and Assessment Assessment Assessment

15. Flowchart- ROANOKE COC Coordinated Referral Standardized Access and Assessment Access Assessment Assign Mainstream Services

16. Flowchart- ROANOKE COC Standardized Access and Assessment Coordinated Referral Access Assign Assessment Mainstream Services Mainstream Services

17. Flowchart- ROANOKE COC • Qualities of a good referral system • Accurate: Matches client needs • Informed: Matches facility availability • Effective: Provider accepts and enrolls Coordinated Referral Assign

18. Flowchart- ROANOKE COC • Qualities of a good referral system • Standard: One process, all clients and services • Comprehensive: all funder and provider fields • Digital: Uses HMIS, two-way communication Coordinated Referral Assign

19. Flowchart- ROANOKE COC • Qualities of a good referral system • Mandatory: Every provider, all the time Coordinated Referral Assign

20. Flowchart- ROANOKE COC Coordinated Referral Standardized Access and Assessment Access Assessment Assign Mainstream Services

21. Flowchart- ROANOKE COC • Coordinated assessment leverages mainstream services • Client level Information sharing • System-wide information sharing • Resource sharing and co-location • Comprehensive community planning Mainstream Services

22. Preparing for Coordinated Assessment

23. Preparing for Coordinated Assessment • Homeless Helper • Finding Resources • shelter or other services • Food • Medical • Employment • Legal • Social Services • Other

24. Street Outreach improve Intake Time and Data Quality

25. Preparing for Coordinated Assessment

26. For More Information… • HUDHRE Centralized Intake/HPRP Report: • http://www.hudhre.info/documents/HPRP_CentralizedIntake.pdf • HUDHRE HEARTH Page: • http://hudhre.info/hearth/index.cfm • HUDHRE Virtual Help Desk: • http://hudhre.info/index.cfm?do=viewHelpdesk

27. Questions? • Tommy Phillips – Pathways Community Network- HMIS • CoC Team – HMIS TeamROANOKECOC