What is Social Accountability?

1. What is Social Accountability? • “Social Accountability is an approach initiated by the community for collective responsibility of all stakeholders in ensuring those in power accountable for proper delivery of services to the community.”

2. Objectives of Community Assessment Process • Improve quality of services • Generate information and create transparent rural organizations • Create trust and coordination between service provider and user • Collective problem solving • Ability to conduct a self-assessment • Ability to ensure wider participation • Create positive thinking in service provider and user

3. Social Accountability is A community initiated process to ensure that those empowered by the community to supply services are responsible and answerable to society for the decisions and actions

4. Community Assessment Process Why should we use CAP in Gemidiriya Project? • Because Gemidiriya is a community driven project and community groups are responsible for planning, resource allocation and decision-making • Can use successfully to improve efficiency and quality in service delivery; to empower community and ensure good governance

5. Objectives of CAP • Ability to improve service delivery through scoring exercise of quality and quantity of services • Create transparency by sharing information with all stakeholders • Include all groups • Build trust, coordination and communication between all stakeholders • Collective decision-making and planning

6. Characteristics of CAP • Uses the community or service as the unit of analysis • Focused on the monitoring and assessing at the local level • Generates information through focus group interactions • Enables maximum participation of all stakeholders in the Gemi Diriya Project • Provides immediate feedback to service providers • Emphasizes joint decision-making between all • Solutions are arrived at through mutual dialogue • Allows for increased social responsibility of all stakeholders of the Gemi Diriya project, as well as the inclusion of different groups, promoting empowerment and good governance.

7. CAP- Stages and Tools • Preparatory groundwork and gathering the community • Input tracking • Performance assessment through community scoring • Self-assessment • Interface meeting • Institutionalization

8. SUMMARY: STEPS IN CAP Community Gathering Community Generated Performance Assessment Input Tracking Service Provider Self-Evaluation Assessment • Divide into focus groups • Develop performance indicators • Finalize indicators (5-8 max.) • Performance scoring by groups • Verify High/Low Scores • Record data • Divide into focus groups • Information on entitlements/ budgets • Develop input indicators • Collect evidence on input use • Record data Interface Meeting and Action Planning Feedback and Dialogue Change Accountability Efficiency Institutionalization Transparency Empowerment Development

9. Steps in Input Tracking Exercise Decide on which inputs will be assessed Get official information on the chosen inputs Get information on community rights Divide community into groups Fill in the input matrix format Examine the project outputs and undertake field tour

10. Format for Input Tracking

11. Steps in conducting a Community Assessment Divide Community into groups Explain the Methodology Identifying and prioritizing the indicators for assessment scoring Providing reasons for the score Recommendations for improving service

12. Community Assessment Report

13. Provider Self AssessmentObjectives of this Session • Ability to judge whether the service delivery is of required quality and quantity • Identify changes that should be made • A positive feedback from service users • Ability to deliver better efficient and systematic services

14. Steps in Conducting Provider Self Assessment • Identify performance criteria • Decide on scoring method for each criteria • Give reasons for the scores • Identify recommendations for negative scores

15. Format for Service Provider Self-Assessment