UMUC: The Open University of the State of Maryland

1. UMUC: The Open University of the State of Maryland Comments to the Graduate School Faculty February 5, 2005 Nick Allen Provost & Chief Academic Officer

2. Mission The University of Maryland University College (UMUC) is the Open University of the State of Maryland and of the United States. The University in its entirety has but one focus, the educational needs of the non-traditional student.

3. Institutional Structure • UMUC-Adelphi • Public Degree-Granting University • Chartered by the State of Maryland • University HQ • Administration/Support/Logistics/Finance • Academic Administration & Policy Development • Quality Assurance, Standards, Assessment, Retention • Curriculum Development & Revision • Delivery of UMUC Programs/Services: • State of Maryland • National • International • Total Enrollments: 131,771 Staff: 748 Faculty: 2,172 • UMUC-Europe • Manage Tri-Services Contract (10 years) • Deliver UMUC Courses/Services to: • U.S. Military • DOD Civilians • Families • Total Enrollments: 75,277 Staff: 369 Faculty: 727 • UMUC-Asia • Manage PACAF Contract (6 years) • Deliver UMUC Courses/Services to: • U.S. Military • DOD Civilians • Families • Total Enrollments: 59,121 Staff: 262 Faculty: 389

4. The MarylandHigher EducationEnvironment

5. Currently in Maryland 20 Independent Four-Year Institutions 16 Community Colleges The University System of Maryland 11 Degree-Granting Institutions (including UMUC)

6. UNIVERSITY SYSTEM OF MARYLAND Bowie State University Coppin State College Frostburg State University Salisbury University Towson University University of Baltimore University of Maryland, Baltimore University of Maryland, Baltimore County University of Maryland, College Park University of Maryland, Eastern Shore University of Maryland University College University of Maryland Center for Environmental Science* University of Maryland Biotechnology Institute* * non degree-granting

7. Governing Structure Middle States Governor of Association Maryland United States Dept of Education UMUC Alumni University Advisory Council UMUC Board of Visitors

8. HE Issues in Maryland • Insufficient Capacity • The Baby-Boom Echo and other demographic factors • Restricted Funding for USM, leading to • Rising Tuition • Concerns about Quality • The Regents’ E & E Initative • Competition from For-Profit Institutions

9. FY04/05—Significant reductions across USM • FY06—Governor has acknowledged: • - Mandatory cost increases of: $105M • - E & E contributions: $17M • Governor’s proposed increase: $43M • - Over FY05 USM Appropriation ($758M) • In return, USM will: • - Support enrollment growth • - Hold tuition increases to 5.8% • - Endorse Governor’s proposal USM Budget Situation

10. Restricted Funding for UMUC • In FY 05, UMUC received $14M • 1.8% of total USM general funds • 0% of total USM capital budget • But 22% of total USM enrollments • UMUC State Appropriation History • Prior to FY 98: $0 • FY 02: $17M • FY 03 (commitment): $21M • FY 05: $14M

11. HE Issues in Maryland What can UMUC, as Maryland’s Open University, do for the State of Maryland?

12. HE Issues in Maryland We Can Continue to Emphasize Our Core Values: • Access • Quality • Affordability

13. HE Issues in Maryland • Quality • We must differentiate ourselves through the recognizable quality of our programs and through leadership in the use of technology • Affordability + Access = Growth

14. Issues Related to Access • No qualified applicant turned away • Growth • Students with diverse academic backgrounds • Scalability • Standardization of Services • Technology-mediated support services • Mass customization (to support individual needs) • Measurement (business metrics)

15. HE In Maryland Δ Headcount (%) 2003  2004: USM

16. Cumulative Increase in Fall Headcount: UMUC Stateside as a Proportion of USM

17. According to current projections, by the end of the decade UMUC headcounts will account for one third of all USM headcounts.

18. Growth: The Numbers • From FY03 through FY04, UMUC enrolled 11,700 new UG degree-seeking State residents; UMUC plans to enroll an entering cohort of 24, 000 Maryland UG by FY09 • By FY09, out-of-state students must account for 25% of UG and 33% of graduate credit hours in order to finance the Maryland enrollment • This translates into doubling of our fall headcount by Fall 09 (50,000 +) • This needed growth must take place in a very competitive environment

26. “ UMUC is on the verge of becoming the Country’s first truly national, not-for-profit university.” Brent Keltner Eduventures, 2004

27. Access Projects • Reengineer Enrollment Services • Streamline Student Transfer Credit Process • Design Student Early Assessment Process • Develop Student First Learning Experience • The Maryland Initiative • New Format Delivery Packages

28. Issues Related to Quality: • Curriculum: Current, Relevant, and Innovative • Highly skilled faculty • Emphasis on Standards/Expectations/Outcomes • Emphasis on consistency • Mass Customization (faculty value added) • Student Support (skills needed for success) • Persistence/Retention • Assessment/Measurement (learning outcomes)

29. Quality Projects • Paths through the Curriculum • First-Course Project • Writing Program • Support for High Risk Students • Persistence Pilot • Retention effort • High Enrollment/High Attrition Courses • Review and Enforcement of Prerequisites

30. Quality Projects • Office of Instructional Services • Service to both SUS & GSMT • Course development resources • Enhanced multimedia services • Faculty support • Quality assurance • Special Projects • Security Studies Laboratory

31. Quality Projects • Additional Faculty Support • Recruitment • Faculty Academy • Summer Institute • Reassignment • Learning Outcomes Assessment • Course • Program • Institutional

32. Issues Related to Affordability • Growth • Scalability • Standardization • Self-service • Technology mediated delivery • Cost management • Differential pricing • Measurement (business metrics)

33. FT Resident Annual Tuition & FeesUSM Undergrad – 2005

34. FT Non-Resident Annual Tuition & FeesUSM Undergrad – 2005

35. Affordability Projects • Restructuring Academic Support Functions • New Proctored Examination Process • Full-time Tuition Packages • Expanded Scholarship Programs for Key Student Groups • Worldwide Information Systems/Student Database • Document Management Systems • State Support for New UMUC Facilities

36. UMUC: Effectiveness & Efficiency • UMUC’s undergrad resident tuition increased by only 2% in Fall ’04; since Fall ’01, UMUC’s tuition has increased 12% compared to an average of 37% for other USM institutions • From Fall ’01 to Fall ’04, UMUC’s Stateside headcount increased by 28%, or 6,141 students • From FY ’01 to FY ’03, the overall UMUC Stateside cost of education per credit hour declined from $307 to $294

37. UMUC can Benefit Maryland and USM • Continuing subsidized tuition for Maryland students with limited State funding • Expanding capacity • Continuing contribution to Fund Balance • Achieving national eminence • Providing online educational leadership

38. HE Issues in Maryland What does UMUC ask of the State in return? Two things. . .

39. Flexibility • In Human Resources, Finance, Faculty, and New Program Development • Current policies/frameworks designed largely for ‘traditional’ institutions • Support • In order to scale up online learning to meet demands while maintaining quality and keeping tuition in check

40. UMUC stands ready to serve the State of Maryland

41. Competition from For-Profits For-Profits’ Share of U.S. Enrollments Fall 1999 Fall 2003 All Students 2.8% 5.8% 0-24 yrs old 2.0% 4.1% 25-49 yrs old 3.7% 8.1% 50+ yrs old 2.0% 5.0%