New initiatives in India Post

1. New initiatives in India Post An overview

2. The way ahead • Project Arrow – Making Post Office the window to the world for the common man • Mail Network Optimization Project- optimising the mail network from collection to delivery • IT modernization project – India Post 2012 which is aimed at providing robust IT solution including infrastructure and applications • Core banking solutions

3. Project Arrow – scope and objectives

4. Project arrow – Data extraction tool

5. Project Arrow – Key Performance indicators

6. Mail network optimization

7. MNOP – The background

8. MNOP - objective • Resolve structural issues in mail operations • Ensure consistency and reliability which are key to quality • Involves professional advice, conceptualised to address key concerns

9. MNOP - scope

10. MNOP - approach

11. MNOP – Project plan

12. MNOP – samples of new layout and facilities

13. MNOP – Performance management Transit analysis within city Measures speed and reliability of processing of Speed Post articles from booking to delivery 1a Transit analysis across city 1 1b D+X reports Time per leg of transit within city 1c Time per leg of transit across city 1d Scans compliance in the entire network Measures for each processing step whether articles got scanned as prescribed 2a Scan com-pliance reports 2 Scan analysis per leg of transit within city 2b Scan analysis per leg of transit across city 2c Measures for international inbound article the efficiency of movement at every step before merger with Speed Post Percent of F-scans in SpeedNet vs. F-scans in IPS1 3a Inter-national reports 3 Percent of F-scans in IPS vs. D-scans in IPS 3b Share of SpeedNet Delivery scans vs. IPS F-scans (TBD) 3c Articles processed per hour per FTE Supports achieving better D+x and scan performance 4a Staff absenteeism 4b 4c Share of bags without bag labels 4 4d Share of articles not processed in SpeedNet Support-ing KPIs 4e Share of articles closed after cut-off time 4f Share of missorted articles 4g Share of articles with missing pin codes Share of articles not dispatched same set 4h

14. India Post 2012 Vision of India Post 2012 • Transform IndiaPost into Technology enabled, self reliant Market leader involving • Increased market share and revenues • New products and services • Improved service delivery • Motivated work force • Rural development

15. IndiaPost 2012 • How to achieve the objective? • Procure products and services • Comprehensive solutions for Mail, Retail and e-commerce Operations, Logistics and Warehousing, Postal Banking, Postal Life Insurance, Finance & Accounts, Human Resources Management and Customer Interaction Channels. • ICT solution to computerise its rural Post Offices and provide integrated and affordable electronic services at the Branch Post Office level. • Develop IT infrastructure including Data Centre (s), secured connectivity across the entire postal network, and computer hardware for Post Offices & Railway Mail Offices. • Training and change management to ensure readiness of DoP to adopt the solution.

16. IndiaPost 2012 • The project will be implemented in 8 contracts • Rural ICT – hardware • Rural ICT – System intergrator • Data centre facility • Core System integrator • Financial services system integrator • Network integrator • Mail operations hardware • Change management vendor

17. IndiaPost 2012 - Benefits • For DOP • Significant enhancement in revenue & market shares as products will be improved and new products/ services will be launched (e.g. e-governance, Rural ICT) • Better decision making and operational planning due to availability of management information in a timely manner • Potential reduction in the transaction cost and availability of manpower for redeployment in marketing and other revenue generating capabilities • Increased productivity and accountability

18. Indiapost 2012 - Benefits • For employees • Employees will have an opportunity to learn, build and enhance new skills and expertise • Reduction in manual work which will result in enhanced Productivity levels • Opportunity to deliver enhanced IT enabled services to their customers leading to a significant reduction in customer complaints • Improvement in employee engagement and empowerment • Provide an opportunity to work in an innovation based culture • Opportunity to be part of a growing and vibrant organization

19. IndiaPost 2012 – governing structure

20. Circle project governance structure • Composition of circle monitoring committee • CPMG – chariperson • PMG/DPS looking after PMU • PMsG of regions • Circle IFA • SE/EE • APMG/AD dealing with technology/PMU/SB/LI/Mails • Project Manager - NISG

21. Role of NISG at circles/regions • Assisting in gathering data required by SI regarding implementation at circle and other base offices • Assisting in project management and coordination at circle and other base offices • Interaction with vendors regarding project implementation status • Undertaking visits to POs and sub POs to understand actual position at field implementation • Status reporting to PMU on regular basis

22. Role of circles/regions/divisions • Pre-implementation • Ensure establishment of PMUs at circle/regional/ divisional levels with deployed manpower and appropriate infrastructure for proper coordination with Directorate and vendors • To regular update the status on computerisation, infrastructure, trained manpower • Preparedness for CBS, RICT, NREGA, ERP implementation which includes availability of data readiness,site readiness

23. Role of circles/regions/divisions • During implementation • Ensure that progress on the project is as per overall project implementation plan • Review the issues/risks with the regional deployment teams and take decisions as required • Migrationof data and data validation in the circle • Change management and trainng activities in the circle • H/W,N/W and S/w deployment activities in the circle • Co-ordination with vendor’s representatives in the circle • Monitoring of the progress of the project and weekly reporting of project status to PMU and project implementation committee • Manage conflicts and resolve them

24. Role of circles/regions/divisions • Post implementation • Completion and sign off of the respective solutions/delivery • To follow security policy for the protection of critical data • Timely escalations of issues

25. Core banking solutions • Core Banking Solution (CBS) is networking of branches, which enables • Customers to operate their accounts, and avail banking services from any post office on CBS network, regardless of where he maintains his account. • The customer is no more the customer of a particular post office. • Thus CBS is a step towards enhancing customer convenience through Anywhere and Anytime Banking.

26. CBS – How is it different from current? • Sanchay Post is a LAN (Local Area Network) based application. • CBS on the other hand is a centralized application with browser based interface. • There is no need for servers at the post office level for running CBS. CBS will have the following features which are not available in Sanchay Post: • real-time 24x7 processing capability, • centralized database, • availability of alternate channels, • capture of KYC (Know Your Customer) details, • adequate audit & inspection features etc.

27. CBS – Benefits • CBS will provide the following benefits: • Anytime and Anywhere banking • Standardised, simple and automated processes • Technology driven products • Increase in quality of the service provided to the customers • Timely and accurate information for management decision making • Strong audit and internal controls • Bring down the cost of transaction and thereby improving operational efficiency. • Improve Service Quality • Paving way for new value added services thereby generating additional revenue for the Department.

28. CBS – Implementation phases Phase II Phase I Pilot 2209 (all remaining HOs and select Sos) (22 Circles) 120 Post Offices (6 Circles)* 23207 Post Offices (22 Circles) T + 20 months T+15 T+9 Total of 25534 offices and all attached BOs

29. CBS – Preimplementation activities • Setting up Project offices: • Circles have to set up Project offices with required infrastructure. • Sourcing of staff and replication of CBS project offices till divisional level are the responsibilities of CBS PO. • Pre data migration activities: • Effective data migration is key to CBS success. • Training – • Training is proposed to be done by the CBS System Integrator for the staff of pilot office and all HOs. For the remaining staff, our own trainers will train. • Coordination with the System Integrator to train the staff for pilot (end users) and identification of trainers among staff who will train the rest of the staff will be the responsibility of Circle Project Offices.

30. CBS – Pre-implementation activities • Circle Processing Centres • Identification of site, • Site preparation, • Sourcing of staff, installation of hardware etc. • ATM installation – • 1000 ATMs are proposed to be installed- all HOs and around 200 major SOs. • Exact site identification in the HOs for locating ATM is an important activity which will be carried out by Circle Project Offices in coordination with field offices.