Workplace Violence & Prevention An Overview of Policy, Identification of Risks &

1. Workplace Violence & Prevention An Overview of Policy, Identification of Risks & Preventative Tasks

3. Purpose of Today’s Presentation • To understand what constitutes workplace violence and the behaviors considered by Alcoa as threatening • To review the statistical risk of violence at Alcoa • To appreciate why this topic is important to Alcoa • To understand the risk indicators for potential violent behavioral and the worksite factors that can increase the risk of an incident • To learn how to manage the risk • Obtain information regarding available Alcoa resources

4. Definition: Workplace Violence “ Any workplace or employment related act, whether it be physical, verbal, electronic or otherwise, that causes fear, intimidation or physical injury to an employee, vendor, customer, or visitor, including any incident prompted by an employee’s significant other or onewho perceives such a relationship, or any member of the general public, which causes harm to the employee as well as any workplace or employment related statement (threat), verbal, implied or electronic, that instills fear of present/future harm to the receiver.” Alcoa’s Threat of Workplace Violence Policy Statement (draft) May, 2005

5. Scope of Definition Within Alcoa, the definition includes: _ bullying _ intimidation (group shunning, stalking) _ vandalism _ harassment _ verbal threats, including implied threats

6. Background Facts: National Context • Homicide is second leading cause of occupational injury death, second only to motor-vehicle related death • One million people are assaulted while at work each year • Firearms account for 76% of work-related homicides; 49% of such deaths occur in the South and 23% in West • Non-fatal assaults account for 22,400 incidents (year 2000)…..half of all assaults go unreported • Most harassment, bullying, intimidation and verbal threats go unreported

7. Background Facts: Alcoa Context • Manufacturing sites, in general, sustain only 7% of the total workplace homicides; 75% of U.S. total related to robbery and to occupations handling money • Manufacturing sites experienced only 3% of reported incidents that resulted in lost work days • In non-fatal assaults, the victim was usually female who knew the offender; 5% of time the offender was an “intimate” of the victim • Alcoa’s focus will be on threatening behaviors and prevention

8. Risk Indicators • Repeated inappropriate and aggressive behavior • Numerous conflicts of an employee with peers, customers, and/or supervisors • Statements of an employee indicating desperation • Direct or veiled threats of harm • Substance abuse along with unfair treatment, loss of face, or feeling threatened by others • Extreme changes in normal behavior • Reports from other employees of fearing an individual due to bizarre or unusual behaviors • An employee reporting/talking of domestic violence • Sustained supervisor/subordinate conflict • Poor work environment (poor morale, forced overtime for prolonged periods, adversarial labor/management, high stress levels) • Easy access to weapons from worksite

9. Workplace “Triggers” • Unclear rules of conduct • Inadequate screening of potential employees • Inconsistent discipline • Failure to address complaints or needs • No employee support system • Harsh or bullying supervision • Poor management relations • High rate of injury or frequent grievances • Terminations or lay-offs • Negative performance review of already disgruntled employee or perceived unfair treatment

10. Why is Alcoa Concerned with this Topic? • Alcoa Principles related to Health & Safety, and Accountability • Legal • Financial • Human concern

11. Key “Truths” in Managing Risk • Most violent incidents are preventable • Warning signs are demonstrated • Employee knowledge of workplace violence facts and having a “zero tolerance” culture are critical to prevention effort • Intervention and prevention of violence are possible

12. Most Incidents are Preventable • Have a local Workplace Violence Policy • Encourage awareness & have knowledge of the dynamics of violence and of risk indicators (train) • Have a reporting system, an investigation process, and case handling roles defined • Have expert in threat evaluation and a core group forlocal planning available (Threat Assessment Team) • Maintain a healthy & communicative workenvironment

13. Encourage Awareness & Stimulate Knowledge (Train) • Review Workplace Violence Prevention Policy • Recognizing warning signs • Means of diffusing volatile situations • Methods of self-protection and protecting co-workers • Reporting requirements and help chain • Actions to take in threatening situations • Resources for assistance • Review site-specific procedures for alarms • Develop sensitivity to racial and ethnic issues & differences • Review Alcoa’s Substance Abuse Policy

14. Have a Reporting System, Investigation Procedures & a Case Handling Process • Establish written report format, process for gathering information, and who is to evaluate the information (Is there a threat, who is the offender, who/what is the target, how urgent is a response, who is to be informed, what is the plan for intervention) • Make certain employees know who to contact, their responsibility to report, and management’s response • Establish guidelines for a Response Plan • Document evaluation, actions, impact

15. Have an Expert in Threat Evaluation and a Core Work Group Available for Assessment & Planning • Threat Assessment Team • Human Resources • Site Management • EHS/Safety • EAP Manager • Legal • Security • Medical • Employee or Union rep (union sites) • Corporate Communications

16. Assure Employee Knowledge of Their Responsibility and Create a “Zero Tolerance” Culture for Threats • Creating a Zero Tolerance Culture • Repeated statements of CEO supporting Policy • Provide continued reminders and encouragement to report incidents • Repeated training and messages re: respectful workplace • Investigate all reports and report actions to reporters • Focus on concerns for employee safety • Enforce Code of Conduct • Enforce performance expectations • Lead by example • Assure employees know their options if confronted with incident or threat • Focus on employee “duty to report” • All actions done with care, concern, respect, and desire to help the victim AND offender.

17. Use of the EAP • Can support the victim • Can support and guide the manager/HR • Can provide initial assessment of the accused employee • Can arrange for an IME (independent medical evaluation) with psychiatrist • Can facilitate emergency care 24/7 • Can locate local protective housing/care • Can provide TOV training to employees • Can provide Critical Incident Trauma Debriefing • Call Cigna EAP in U.S. at 1-800-454-2364 or Alcoa’s EAP manager, Rick Kinyon, at 1-860-673-9466 for sites outside U.S.

18. Questions • Are there any questions? • Please fill out and return the survey form that was emailed to you. • Your feedback is very important! • Thank you for attending.