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Enhancing Patient Engagement: The Future of "Net-Health" Portals for Chronic Disease Management

This study explores patient expectations and perceived usefulness of a "net-health" portal tailored for individuals with chronic diseases. It highlights the evolving healthcare landscape where patients are seen as active participants. Utilizing data from a spring 2006 questionnaire administered to chronic patients in medical offices, the findings reveal a strong correlation between perceived and expected use. Patients express a desire for accessible electronic communication with healthcare systems, emphasizing the importance of user-centered design that accommodates individual needs while ensuring relevant information and bidirectional communication.

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Enhancing Patient Engagement: The Future of "Net-Health" Portals for Chronic Disease Management

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  1. The expectations and perceivedusefulness to a future secure “net-health” portal for patients with chronic diseases Trude Buøy

  2. Introduction • Health care is changing • Patient as active participant • Government focus on technology • The patient in the centre

  3. The ”net-health” portal Health services Welfare authorities User Family/friends Local authoroties

  4. Individual centered • Bidirectional communication • Relevant and accurate information • Access for relevant parties

  5. The research study • Spring of 2006 • Questionnaire • Administered at medical offices • Mainly chronic patients

  6. Results 1: Demographics

  7. Results 2: Use of internet

  8. Results 3: Perceived usefulness

  9. Results 4: Expected use • Correlation between perceived usefulness and expected use • Use: most of the services once or twice a year

  10. Results 5: Expected use of the portal

  11. Results 6: When to use the portal

  12. Discussion of the results • Participants perceived most of the services to be very important • Use of the services should be seen in relation with contact with physician • Major part of the respondants would use the solution

  13. Design recommendation • Based on the needs and requirements of the users • Fundamental services should be available for everybody • Additional services can be added based on need

  14. Conclusion • Patients want electronic communication with their health care system • The patients needs and requests should be considered in the design of solutions • The solution should be accessible anywhere anytime

  15. Questions?

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