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“The New Star in CTI Development”

SuperNOVAE IQ II IQ-NET Gateway a member of the NovaSUITE family of Products by Cerecom Systems, Inc. “The New Star in CTI Development”. C. E. R. E. C. O. M. SuperNOVAE IQ II IQ-NET Gateway by Cerecom Systems, Inc. An integrated enterprise call center

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“The New Star in CTI Development”

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  1. SuperNOVAE IQ IIIQ-NET Gatewaya member of the NovaSUITE family of Products byCerecom Systems, Inc. “The New Star in CTI Development” C E R E C O M

  2. SuperNOVAE IQ IIIQ-NET Gatewayby Cerecom Systems, Inc An integrated enterprise call center solution reducing fatigue and error rate while improving overall service.

  3. Telrad ACD Customer Database SuperNOVAE IQ II IQ-NET Operation A call rings into the ACD SuperNOVAE IQ II receives through the AppLynccard the DID#, CallerID, Route Plan, and Group information IQ-NET updates with new in-queue data The call is routed to an agent once one becomes available When the agent answers the call IQ-NET sends to customer program DID, CallID, Route, Group, or Agent info Customer database sends Screen pop to agent Applync Card Phone LAN

  4. IQ-NET Gateway Highlights • Low-cost solution for tight enterprise integration • Keeps agents aware of calls in queue without having to look away from their work area • A “Cerewrap” solution providing custom flexibility at a close-to off-the-shelf price • Can interface with virtually any customer enterprise solution DLL, DDE, API or URL driven access • Different call types can interface to different enterprise solutions (call based or computer based). • Cerecom can provide on-site integration and training, insuring a successful launch

  5. To receive your complimentary interactive demonstration kit, contact Cerecom Systems, Inc. @ (972) 964-8786, ext. 103

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