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Ambulatory Services CST F loat P ool Update

Ambulatory Services CST F loat P ool Update. 2 float pool staff 3rd float pool staff started April 7th Float resources requested by emailing AmbSerPool@uky.edu

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Ambulatory Services CST F loat P ool Update

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  1. Ambulatory Services CST Float Pool Update • 2 float pool staff • 3rd float pool staff started April 7th • Float resources requested by emailing AmbSerPool@uky.edu • Resources assigned based upon order of request, however if urgent requests come in with greater impact to patient care/flow (as determined by Float Pool Manager in conjunction with impacted Practice Managers), resource is reassigned. • 387 total hours training/shadowing • Specialized training includes AEHR; APM (sched. only); SCM; Phlebotomy (Lab trainer); EKG (heart station); patient centeredness • 1020 total hours scheduled by request • Over 50 clinic requests since go-live Nov. 25, 2013 • Avg 3 requests per week

  2. Clinics Served 12 same day requests 18 requests for coverage received partial coverage due to available resources 14 requests for coverage went unfilled due to unavailable resources Reflects data 11/25/13 thru 3/31/14

  3. Reasons for Request • TDL/sick • Vacation coverage • Existing staff vacancy waiting to be filled • AEHR training/go-live and backfill request • High patient census • FMLA coverage • Jury Duty • Family emergencies Reflects data 11/25/13 thru 3/31/14

  4. AEHR Coverage • Kentucky Neurosciences Institute (KNI) • 2 weeks of training coverage (February 2014) • 3 weeks of go live coverage (March 2014) • 159 total hours • Family Medicine (AEHR physician support) • 22 total hours • New opportunity to cover when work orders list is overdue Reflects data 11/25/13 thru 3/31/14

  5. CST Float Pool Next Steps • Continue support for AEHR go live (when needed) • Clinic coverage while regular CSTs in training for AEHR • Clinic go live support for 2-4 weeks as needed • Practice Managers to release CST float if not needed for any clinic session to return to pool for deployment • Monitor usage metrics • Determine need to expand program • Work with high volume usage clinics to analyze if regular staffing is adequate • Monitor reduction in STEPS requests/expense • Keep requesting…we are here to help!

  6. Client Feedback “The CST float pool has been an exceptional service. The CST members of the float pool are professional, knowledgeable and worked great with the members of the Cardiology Clinic.” Carmen Hall, Cardiology Clinic “Having a CST in our clinic has greatly impacted us in a positive way. Most importantly causing our patients to be cared for in a timely manner while in clinic as well as outside of the clinic. I am very pleased and grateful for this service. It has gotten us through a real “crunch” and has helped ease the stress level of our patients, providers and staff.” Jimmy Thomas, Rheum & Women’s Health “I have used both float pool staff. They are very pleasant to work with. They seem to have no problem with AEHR. My staff are very appreciative of their assistance.” Kathy Poteet, IMG

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