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EXPERT enterprise solutionS to your Outsource needS

EXPERT enterprise solutionS to your Outsource needS. Our focus GrOWTH OF our customer’s PROFITABLY. SERVICES OFFERED IT enabled Services IT solutions with integrated CRM HR Solutions Training Services Consultancy Services. WHO WE ARE.

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EXPERT enterprise solutionS to your Outsource needS

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  1. EXPERT enterprise solutionSto yourOutsource needS

  2. Our focus GrOWTH OF our customer’s PROFITABLY

  3. SERVICES OFFERED • IT enabled Services • IT solutions with integrated CRM • HR Solutions • Training Services • Consultancy Services

  4. WHO WE ARE • A group of professionals’ endeavour in pursuit of providing indigenous outsource solutions to companies across the globe to help them generate more revenue with lower risks. • Core team with rich & diversified experience of servicing multiple industries in the field of business development and operation management. • Hard Core professionals who have successfully managed the IT & ITeS division of a 1000 seater BPO in India.

  5. What we do • Provide turn key business solutions in complete sync with short & long term revenue growth strategies of client in a robust , efficient yet an agile way • Possess the domain knowledge and understanding of best of breed methodologies to build direct and indirect sales channels along with strategic partnerships

  6. Industry Spectrum • BPO Muntrahas been successfully executing on shore and off shore projects for global customers spread over a wide Industry spectrum. • The core team has served more than 50 customers in UK, North America, Australia and India. Our services cover a wide spectrum of industries :

  7. Industry Spectrum

  8. Service Spectrum With combined experience of professionals and channel partners forming BPO Muntra, we are able to cater to multifarious onshore & offshore needs of the diverse industries in several ways : • IT enabled Services • IT Solutions • HR Solutions • Training Services • Enterprise Solutions

  9. IT enabled Services

  10. Life Style Surveys

  11. Why Life Style Survey? Today with outbound telemarketing getting tougher and tougher. Selling a specific product has become toughest because of major two reasons :

  12. Challenges • One being of course cold calling and finding a buyer for the specific product has always been a challenge. • Other being UK/US customers being vary of confidentiality of their personal details are hesitant in giving card details etc for payment.

  13. Consequences The challenges mentioned result in the following consequences : • Expensive Customer Acquisition : With sales becoming tougher , clients are not able to get stable and good quality centers. It shoots the acquisition cost tremendously. • With sales becoming tougher and outbound services focused on generating revenue, quality issues go on rise.

  14. Benefits This campaign bails client out of these problem by: • Offering not a single product but diversified products related to their interest and life style. This increases the possibility of a consumer requiring something out of these. • As nothing is being committed by consumer at the time of survey, people are more open up to discuss about their interest and give their fair opinions. • It also gives them time for reconsidering their decision before the sponsors give a call. This reduces the quality issues to minimum. • In all, the process gives more and more interested customers to Centre's as well as clients. This in turn leads to stability for Centre's with cost efficient & quality leads for clients.

  15. Expertise to deliver • BPO Muntra has developed technical and MIS & Quality expertise over last 2 years to excel in this product for UK market. • BPO Muntrahas developed its own CRM which takes care of major data issues which could be a big obstacle. • BPO Muntrahas also developed various analaytical reports based on which mass production like this can be controlled qualitatively. • BPO Muntrais looking to replicate this product for US market

  16. Format [Life Style Question] • Sale Code • UK Format Date • Title • First Name • Last Name • Building Number / Name • Street • Town • County • Postcode • Phone • Life Style Question (Yes, Possibly) • Home Status • Employment Status

  17. Solutions • Core team’s proficiency in serving global customers • Understanding your requisites by applying best of breed methodologies. • Excellence in executing short and long term projects to your specific requirements • Expertise in devising a fine balancing mechanism between sales generation and compliance control measures • World class quality and on-time deliverables at amazing cost effective prices.

  18. BPO Muntra The Muntra To SUCCESS • In today’s business you need partners • Who has deep domain knowledge • Who can improve your business by infusing technology and strategy consulting • Who provides Confidence, Trust and Value • BPO Muntra possesses all to become your partner by choice.

  19. Thank You FOR YOUR TIME

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