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First Capital Connect St Albans City & District Council

First Capital Connect St Albans City & District Council Overview & Scrutiny (Public Services) Committee 13 July 2011. Neal Lawson Managing Director First Capital Connect. Larry Heyman Integration & Partnership Manager First Capital Connect. Trains on the Thameslink route.

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First Capital Connect St Albans City & District Council

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  1. First Capital Connect St Albans City & District Council Overview & Scrutiny (Public Services) Committee 13 July 2011 Neal Lawson Managing Director First Capital Connect Larry Heyman Integration & Partnership Manager First Capital Connect

  2. Trains on the Thameslink route Above: Class 319 – 86 x 4-carriage units Left: Class 377 Electrostars 23 x 4-carriage units

  3. FCC – TL Performance Period 3 2011 Period 3 ending 25 June 2011 91.99% of trains arrived on time in Period 3 against a target of 90.24% and 88.22% last year and 91.22% in 2009/10 Moving Annual Average (MAA) PPM at end of Period 3 is 88.78% compared with 86.55% last year

  4. TL Delay Minutes Responsibility • Period 1 % Variance of Total to target FCC: 4130, target: 5,552, variance: -1,422 24% -25.6% Network Rail: 10,457, target: 9,722, variance: 735 61% +7.6% Other TOCs: 2,540, target: 3,519, variance: -97915% -27.8% • Period 2 FCC: 6,215, target: 5,315, variance: 900 35% +16.9% Network Rail: 9,009, target: 9,439, variance: -430 51% -4.6% Other TOCs: 2,400, target: 3,290, variance: -890 14% -27.1% • Period 3 FCC: 3,336, target: 5,314, variance: -1,978 20% -37.2% Network Rail: 9,562, target: 9,834, variance: -272 58% -2.8% Other TOCs: 3,545, target: 3,290, variance: 255 22% +7.7%

  5. Improving customer information • New Blackberry App for staff will be rolled out to staff over the summer in order to provide instant real-time information and alternative travel advice to customers. • Further enhancements to the website which now saves your details and preferences. • Expanding coverage of roving microphones to improve customer information – coming to St Albans in approx 4 weeks • Established automatic ticket acceptance with all London and South East operators during major disruption so it happens quicker and more efficiently

  6. Twitter • 9am – 5pm Monday – Friday service launched early May • Now reaching 4800 followers • Expanded hours to 7am – 10pm and weekends in June • Will be a major growth area for us and the rest of the rail industry in customer information, as will other social media platforms

  7. Cycle Parking in St Albans & Harpenden St Albans • Installed beginning of May 2011 • Increased the amount of cycle spaces available by 92 Harpenden • New cycle parking opened 4 April 2011 • Increased the number of available cycle spaces from 158 to 260 on west side of station

  8. New trains – from 2015 • Fixed length – 8 and 12 car • Lightweight • Walk-through • 2+2 seating • Cutting-edge information systems • Has to achieve 40,000 MPC before it can achieve final acceptance

  9. Our build up to December 2011 First 12-carriage trains, in peak: three AM, three PM – an extra 732 seats each peak Blackfriars: rejoins the Tube, new entrance on south bank Farringdon: new Thameslink ticket hall in Turnmill Street W Hampstead: new station building plus footbridge with lifts to all platforms Great improvements for Thameslink route customers

  10. End of route closures across London in May 2012 • The Thameslink route has been closed from St Pancras to London Bridge every night and almost every weekend since December 2008 • Huge inconvenience for our customers, especially those heading to airports and leisure destinations such as Brighton The coast is clear in May 2012

  11. Network RailMartin Frobisher – route director

  12. SAFETY Safety

  13. Safety - trends in fatal train accidents 11 Train accidents with passenger or workforce fatalities 10 Average number over the preceding 10 years 9 8 7 6 5 Fatal train accidents 4 3 2 1 0 1966 1968 1970 1972 1974 1976 1978 1980 1982 1990 1992 2002 2004 2006 2008 2010 1962 1964 1984 1986 1988 1994 1996 1998 2000 1948 1950 1952 1954 1956 1958 1960

  14. How does our safety record compareto the rest of Europe? 0.12 Normalised Workforce FWSI 0.1 Normalised Passenger FWSI 0.08 FWSI per million train km 0.06 0.04 0.02 0 Poland Czech Italy Spain Austria France Germany Netherlands UK Sweden Republic Ten largest EU railways (by train km)

  15. Safety Service reliability

  16. Winter Index (freeze days – 20yr trend) 16

  17. Extreme Weather • Points heating improvements • 100 Km of conductor rail heating • £10m investment in DC snow & Ice treatment trains

  18. Thameslink Project Works • Proceed on sight signals • Power supply upgrades • New crossovers & turnbacks Vine St Borehamwood Mill Hill Broadway

  19. Thameslink Project Works

  20. Local operational improvements • Flashing yellow signals • Harpenden Junction • Radlett Junction • Revised tripping instructions • Mobile operations managers trained to remove obstacles from overhead lines

  21. Intelligent infrastructure

  22. Any Questions ?

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