1 / 27

Help and Documentation

Help and Documentation. Agenda. User Support Requirements Types of doc/help User Support Approaches Presentation issues. User Support. Help Problem-oriented and specific Documentation System-oriented and general. Help & Documentation. Never a replacement for bad design, but essential

macey-vaughan
Télécharger la présentation

Help and Documentation

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Help and Documentation

  2. Agenda • User Support Requirements • Types of doc/help • User Support Approaches • Presentation issues

  3. User Support • Help • Problem-oriented and specific • Documentation • System-oriented and general

  4. Help & Documentation • Never a replacement for bad design, but essential • Simple system • Most other systems with rich features require help

  5. Documentation • Kebanyakan user tidak suka membaca manual • Boring, no goal • start working • Sering digunakan saat kondisi panik, ketika user membutuhkan bantuan secepatnya

  6. User Support Requirements • Ketersediaan • Should be available any time the user is operating the system • Ketelitian & Kelengkapan • Should be accurate (tricky with changing versions) and should cover all aspects of application

  7. User Support Requirements • Konsisten • Across different sections, between on-line and paper documentation, in terminology, content and style • Ketahanan • Should be predictable and free of errors

  8. User Support Requirements • Fleksibilitas • Mulai dari user awam sampai yg ahli • Unobtrusiveness • Tidak mengacaukan

  9. Types of Doc/Help • 1. Tutorial • 2. Quick reference/review • 3. Reference Manual (Full explanation) • 4. Context-sensitive (task-specific) help

  10. Types of Doc/Help • 1. Tutorial • For start-up • Gets user going • Convey conceptual model • Communicate essential items • Sometimes see on-line tour or demo • http://www.rsinc.com/envi/

  11. Types of Doc/Help • 2. Quick reference/review • Reminder or short reference • Often for syntax • Can be recall aid for expert • Can allow novice to see what’s available • http://www.computerbooksonline.com/wproc/wpdchap.htm • http://imbolc.ucc.ie/~pflynn//books/htmlcard.html

  12. Types of Doc/Help • 3. Reference Manual (Full explanation) • Detailed command descriptions • Usually for experts • Unix on-line manual pages, for example • http://science.ksc.nasa.gov/shuttle/technology/sts-newsref/stsref-toc.html

  13. Reference Manual

  14. Types of Doc/Help • 4. Context-sensitive (task-specific) help • System provides help on current situation • Macintosh balloon help, for example • Other examples?

  15. User Support Approaches • Command assistance • Detil spesifik pada command tertentu, seperti MAN pada linux/unix • Bagus jika user tahu apa yg diinginkan • Command prompts • Message ketika user melakukan kesalahan

  16. User Support Approaches • Context-sensitive help • Knowledge of particular user to information pertinent to a particular situation or interface item

  17. User Support Approaches Wizards • Takes user through procedure step by step • Inflexible, & often slow. • Also problematic if user gets stuck

  18. User Support Approaches • On-line tutorials • Work through simple examples, provide a feel for application • http://w3.aces.uiuc.edu/AIM/scale/tutorials.html • http://www.w3schools.com/

  19. User Support Approaches • On-line documentation • How much like paper doc? • Electronic can emphasize hypertext, indexing, and searching more • http://gcc.gnu.org/onlinedocs/

  20. Advantages of on-line help • Always available with the application - paper manuals often unavailable • Don’t require extra desk space. • Electronically updated – fast & low cost • Electronic searching facilitates rapid location of specific information • Can use graphics, sound, color, and animations to explain complex functions • Can provide interactive & context specific help • Links to other on-line resources

  21. Disadvantages of on-line help • Reading screens always slower than paper • Small displays require frequent page turning • Display resolution less than printed material (v. important when graphics are used)

  22. Medium • Paper versus monitor • Studies show that people are 15-30% slower reading and comprehending text from a display as compared to paper

  23. Presentation Issues • Integrate with system, don’t “add on” • 1. How is help requested? • Command, button, function, separate applic • Advantages, disadvantages? • 2. How is help displayed? • Separate window, whole screen, part of screen, on top of applic., pop-up box, command line, highlighted button, light bulb.. • Largely depends on what type of help it is

  24. Peluang? • http://www.hci.com.au/

  25. Presentation Issues • 3. Effective presentation of help • Design it like any other part of UI: language, terminology, jargon, etc. • Use active voice • “To close a window, place the mouse cursor in the box at the upper right corner (with the X) and click the mouse button.” • 4. Implementation issues • Fast response time is important • How is help stored? File, database, …?

More Related