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Reznor® Online Warranty Requests

Reznor® Online Warranty Requests. We no longer need to use the multi-part MRT tags. Found on the Support Menu. Warranty Request Screen. Warranty Request Screen. Instructions for using the Online Request System. Warranty Request Screen. Buttons to start a request. Warranty Request Screen.

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Reznor® Online Warranty Requests

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  1. Reznor® Online Warranty Requests We no longer need to use the multi-part MRT tags

  2. Found on the Support Menu

  3. Warranty Request Screen

  4. Warranty Request Screen Instructions for using the Online Request System

  5. Warranty Request Screen Buttons to start a request

  6. Warranty Request Screen List on all of your requests

  7. Warranty Request Screen Current Status of each request

  8. Warranty Request Screen Click on this button to start a replacement part request

  9. Contact Information Information is pre-filled on this form based on the users login information Note that fields that are required have a * beside them.

  10. Order Information Customer number is pre-filled on this form based on the users login, but can be overridden if you need to fill out one for another # 08071960

  11. Order Information Clicking on the load address button will give a choice of address to use for that customer number 08071960

  12. Order Information Select an address radio button to use for that address, Then Click Next NOTE: No PO Box addresses are allowed for parts orders!

  13. Order Information A Purchase Order number is required as freight for parts will be billed.

  14. Add a part(s) Each part on the request requires a serial number, model, part number quantity, and failure reason

  15. Add a part(s) Serial numbers since around 1987 are in the systems with some exceptions. You can enter the serial number and let the system try to fill in the model & size if you wish. Just click this button.

  16. Record of Past Requests Click on this link to view a past request

  17. Ready to Submit Click here if you are ready to submit or “Add A Part” if you need to request another.

  18. Submission Screen If you need to add any special Notes to your request, enter them in the Additional Comments box. If you are finished, Press the Submit button.

  19. View Past Requests

  20. Print Part Disposition Tags Click Here to print out the part disposition tags; each completed for you with the date for field scrap- or if the part requires return, that information, a bill of lading and an address label.

  21. Sample of a Disposition Tag

  22. Online Reporting

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