1 / 28

Workforce Implications of LEAN Principles in action: Front End Laboratory Re-Design

Workforce Implications of LEAN Principles in action: Front End Laboratory Re-Design. Christine Morrell Dr Wynne Williams AberTawe BroMorgannwg University NHS Trust. Improvement Project. Six Sigma Uses statistical tools to uncover root causes and reduce variation LEAN

madaline-ewing
Télécharger la présentation

Workforce Implications of LEAN Principles in action: Front End Laboratory Re-Design

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Workforce Implications of LEAN Principles in action: Front End Laboratory Re-Design Christine Morrell Dr Wynne Williams AberTawe BroMorgannwg University NHS Trust

  2. Improvement Project • Six Sigma • Uses statistical tools to uncover root causes and reduce variation • LEAN • Seeks to improve flow and eliminate waste

  3. Speculation • “There is a lot of speculation and I guess there is going to continue to be a lot of speculation until the speculation ends” • George W. Bush

  4. Eliminate Waste- SWIMTOOT • Scrap (It just doesn’t meet expectations) • Waiting (Things just don’t happen when they should) • Inventory (Keeping stuff on-hand when it isn’t required) • Motion (Excess movement -person/material -within a process) • Transport (Shipping stuff to different locations) • Over Production (Doing more than you need to -output of a process) • Over Processing (Doing more than you need to -within a process) • Talent (Using skilled people to do unskilled jobs)

  5. Sample Reception - Lab Redesign Phase 1

  6. Consultation Process • Independently staffed and managed • At Front of House

  7. Design a laboratory

  8. Ideas • “ We have nothing against ideas. We’re against people spreading them.” • Augusto Pinochet. (former military leader of Chile, accused of fraud and human right abuses)

  9. Pathology Support Worker

  10. Options • Phlebotomist • Pathology Support Worker • Pathology Support Worker excluding Phlebotomy

  11. Multifunctional Workers • Must be well trained • Insulation against absenteeism and vacations • Creating a Continuous Improvement Mindset

  12. Band 3 & 4 staff • Band 3 • Phlebotomy Training/MLA • Senior Phlebotomist/MLA • Band 4 • Office Manager

  13. Specimen Reception Manager • Key Competences • H.R. Management • Training • Quality

  14. Skills Analysis

  15. Training and Competences • Training Logs • Competence Assessments • Evidence of Continuous development e.g. • Attendance at CPD sessions • Lean Team Presentation • Involvement in preparation of Laboratory Instructions

  16. The Lean Workforce • Flexible • Motivated • Aligned to Demand • Appropriate Competences

  17. Access to Appropriate Training

  18. Putting People First Improve employee morale through • • Using Lean to solve “every day”problems • • Improved lab performance and patient care • • Staff empowerment via Lean methods

  19. Flexible working - A4C (37.5h) • Introduction of Flexible working • Early starts and finishes • Shortened Lunch Breaks • Late starts and finishes

  20. Visual Clues: Staffing Levels

  21. Work Force Implications • Managing Expectations • Structure on to which hang Competences • Appropriate Extended Roles

  22. Healthcare Scientist Career Framework • “To those of you who have received honours, awards and distinctions, I say well done. And to the ‘C’ students, I say, you too can be President of the United States • George W. Bush (US President)

  23. Challenges • Pathology: towards a competence based workforce • A report of the Pathology Profiling Project. May 2008

  24. Improvement in TAT

  25. TAT: “U&Es - Cold

  26. Troponin T

  27. Thankless Tasks • “It’s not so much a thankless task. It’s more a job with no thanks.” • Colin Baker. Dr Who.

  28. The Lean Workplace Delivery of a Quality Service in the most cost effective manner

More Related