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Benchmarking Human Resource Development: An Emerging Area of Practice

Benchmarking Human Resource Development: An Emerging Area of Practice. Ian Smith Manager – Human Resources La Trobe University Library Australia. Focus: . Benchmarking – core concepts Benchmarking human resource development (HRD)

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Benchmarking Human Resource Development: An Emerging Area of Practice

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  1. Benchmarking Human Resource Development:An Emerging Area of Practice Ian Smith Manager – Human Resources La Trobe University Library Australia

  2. Focus: • Benchmarking – core concepts • Benchmarking human resource development (HRD) • Emergent examples - HRD benchmarking in libraries & information services

  3. Benchmarking – key elements • Understanding how processes work • Identifying good/best practice • Making improvements to reach identified standards • Assessment based on review and best practice comparison

  4. Benchmarking – criticisms • Comparing practice - value • Too slow a process • Lack of understanding • Mismatch in not-for-profit sector

  5. Benchmarking Australian libraries • Client satisfaction • ILDDS performance • Availability of sought materials • Cataloguing • Re-shelving of library materials

  6. Benchmarking HRD – why? • HRD - strategic organisational priority • Continuing assessment/improvement • Assessment – strategic & practical

  7. Benchmarking HRD – strategic • Strategic alignment of HRD • Resource allocation to HRD • Focus & content of HRD

  8. Benchmarking HRD – practical • Sharing knowledge • How HRD organised, planned, undertaken • Successful & unsuccessful experience

  9. Benchmarking HRD – metrics • Expenditure on HRD - % of payroll • Time spent undertaking HRD per employee per annum • Average HRD cost per participant per hour allocated to HRD

  10. Benchmarking HRD – metrics • % of employees undertaking HRD per annum • Average % of positive ratings of HRD by participants • Average % of gains reported in learning reported by participants

  11. Benchmarking HRD – metrics • Average % improvement in on-the-job performance as a result of participation in HRD • Cost savings and efficiency gains resulting from participation in HRD

  12. Benchmarking HRD – surveys • Australia & U.K. – academic & research libraries • Focus: • patterns of HRD • increase/decrease • program content & focus • evaluation, measuring return on investment

  13. Aust. & U.K. surveys • Findings: • increasing HRD activity • strong commitment & high priority • strategic focus • investment in HRD - budget allocations: • Australia 0.5% to 2.00%, median 0.8% • U.K. 0.2% to 2.00% - median 1.1%

  14. Aust. & U.K. surveys • Reports: • http://www.lib.latrobe.edu.au/about/publications/sd&cpe.pdf • http://www.lib.latrobe.edu.au/about/publications/is-cpdwl-paper.pdf • http://www.cpd25.ac.uk/news.html

  15. Aust. & U.K. surveys • Next steps: • Benchmarking based on the survey findings • Using HRD practice examples to develop best practice guidelines

  16. IFLA CPDWL Section – Best Practice Guidelines • Regular learning needs assessment • Availability of range of learning opportunities • Organisational commitment to HRD • Wide dissemination of information - HRD opportunities • Alignment of HRD with identified needs – organisational and individual

  17. IFLA CPDWL Section – Best Practice Guidelines • Recognition of participation in HRD • Budget allocations for HRD – according with established benchmarks (e.g. UNESCO/IFLA) • Time allocation for participation in HRD activities • Evaluation of HRD • Research into HRD

  18. IFLA CPDWL Section –Best Practice Guidelines • For more information on the draft best practice guidelines: http://www.ifla.org/VII/s43/index.htm

  19. Current HRD benchmarking - Australia • Australian academic & research libraries consortium: CAVAL http://www.caval.edu.au/ • Project focus: • Current HRD practice • Identify best practice • Improvement through benchmarking

  20. Current HRD benchmarking - Australia • Benchmarks – strategic: • Strategic alignment • Commonalities – themes/priorities • HRD budget allocation • Time spent on HRD & average cost per hour • % of employees undertaking HRD • Feedback loop from client satisfaction surveys

  21. Current HRD benchmarking - Australia • Benchmarks – practical: • HRD program planning • Processes & procedures • Evaluation & measurement of return on investment

  22. Current HRD benchmarking - Australia • Project stages: • Survey • Data analysis & preliminary report • Follow-up interviews • Further data analysis • Reporting & establishment of benchmarks • Ongoing review

  23. In conclusion … • HRD – strategic organisational imperative • HRD Benchmarking • simple or complex • strategic and/or practical

  24. In conclusion … • Human resource development benchmarking • a powerful tool for ensuring good and improving practice • an emerging trend in the LIS sector

  25. Benchmarking Human Resource Development:An Emerging Area of Practice Ian Smith Manager – Human Resources La Trobe University Library Australia i.smith@latrobe.edu.au

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