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The Future of Information Quality at U.S. EPA

The Future of Information Quality at U.S. EPA. September 25, 2008. Authors US EPA Office of Environmental Information. Monica Jones EPA Information Quality Guidelines Team Leader, EPA Quality Staff (202) 564-1641 Reggie Cheatham , Director, EPA Quality Staff (202) 564-6830

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The Future of Information Quality at U.S. EPA

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  1. The Future of Information Quality at U.S. EPA September 25, 2008

  2. Authors US EPA Office of Environmental Information Monica Jones EPA Information Quality Guidelines Team Leader, EPA Quality Staff (202) 564-1641 Reggie Cheatham, Director, EPA Quality Staff (202) 564-6830 Jeffrey Worthington, Director of Quality, Office of Planning Resources and Outreach (202) 566-0995 Deborah Ross, Information Management Specialist, EPA Quality Staff (202) 564-6881 Kevin Kirby, Data Architect, Office of Technology Operations and Planning (202) 566-1656 For Conference Purposes Only

  3. Disclaimer FOR CONFERENCE PURPOSES ONLY The views expressed by the authors, are their own and do not necessarily reflect those of the U.S. Environmental Protection Agency For Conference Purposes Only

  4. Agenda U.S. EPA Overview Information Management Information Quality Information Quality Initiatives Draft Revised Quality Policy National Dialogue on Access to Environmental Information Revised Quality Glossary Electronic Quality Management Plan Draft Federal Data Quality Guide Data Mapping Study Data Management Framework Data Standards The Future of Information Quality For Conference Purposes Only

  5. US EPA OverviewMission and Goals Mission: To protect human health and the environment Strategic Goals: • Clean Air and Global Climate Change • Clean and Safe Water • Land Preservation and Restoration • Healthy Communities and Ecosystems • Compliance and Environmental Stewardship For Conference Purposes Only

  6. US EPA Overview Organization For Conference Purposes Only

  7. Information Management The Office of Environmental Information • Established in 1999 • Manages the life cycle of information that supports EPA’s mission • Lead by a senior manager who serves as the EPA Chief Information Officer (CIO). • CIO is also the • Senior Official for Quality • Senior Information Quality Guidelines Official • Chair of the EPA Quality and Information Council (QIC) For Conference Purposes Only

  8. Information Management VISION To provide timely, secure, relevant and integrated information to protect human health and the environment. For Conference Purposes Only

  9. Information Management GOVERNING PRINCIPLES • Information is a strategic asset • Information is key to support all areas of EPA’s Strategic Plan (2006-2011) • EPA strives to attract and retain a high performance IT workforce • EPA should continually optimize its information resources and investments • IT/IM solutions should align with EPA program and regional business processes • EPA should adopt and share best IT/IM management practices • Collaboration with partners and stakeholders is essential For Conference Purposes Only

  10. Information Management GOALS • Improve the collection, exchange and use of high quality environmental information to support decision-making activity and results-based management • Strengthen EPA’s information infrastructure to improve Agency operations and security, including homeland security • Enhance greater access through discovery and wider availability of useful and understandable information • Adopt resource efficient enterprise-wide approaches to make and implement information management decisions • Invest in our people/human capital. For Conference Purposes Only

  11. INFORMATION QUALITYWhat Does It Mean? Information (i.e., data in context) quality means consistently meeting the knowledge worker and end-customer expectations (Larry English) The quality of the content of information systems, ensuring that the data presented has value and models the real world (Draft Federal Data Quality Guide) The characteristics of a product or service that bear on its ability to satisfy stated or implied needs (ASQ, CMQ/OE Handbook) Exactly the right data and information in exactly the right place at the right time and in the right format to complete an operation, serve a customer, make a decision, or set and execute strategy (Tom Redman) For Conference Purposes Only

  12. INFORMATION QUALITYEPA Definitions • EPA distributed and disseminated information PRODUCTS and SERVICES are of appropriate quality for their INTENDED USE(S) and support the Agency’s mission to protect human health and the environment • Includes that part of information CONTENT for which we are responsible, as well as information DELIVERY • Ensuring and maximizing the objectivity, utility and integrity of EPA disseminated information • Application of QUALITY MANAGEMENT PRACTICES to internal and external information products and services • Providing government and citizens with timely, secure, relevant and integrated information to protect human health and the environment. For Conference Purposes Only

  13. INFORMATION QUALITY Dimensions Timeliness Completeness Relevant Utility Transparent Access Integrity Integration Compatibility Accuracy Objectivity Interpretability Objectivity Understandable Consistency Adapted from Wang and Strong Quality Framework For Conference Purposes Only

  14. Information Quality Initiatives • Draft Revised Quality Policy • National Dialogue on Access to Environmental Information • Quality Glossary • Electronic Quality Management Plans • Draft Federal Data Quality Guide • Data Mapping Study • Data Management Framework • Data Standards For Conference Purposes Only

  15. Draft Revised Quality Policy For Conference Purposes Only

  16. Draft Revised Quality Policy Government Performance & Results Act (GPRA) Presidents Management Agenda Exchange Network INFORMATION QUALITY 1993 1998 2002 2002 1996 2001 Information Quality Act Federal Enterprise Architecture Clinger-Cohen Act For Conference Purposes Only

  17. Draft Revised Quality Policy • Provides framework, policies and procedures to ensure & enhance the effectiveness of the Quality Program and its application to all EPA disseminated and distributed products and services • Establishes an approach for identifying and addressing Agency quality issues • Re-affirms the leadership role of the EPA CIO and the Quality Information Council (QIC) • Identifies roles and responsibilities for other senior managers, staff • May apply to non-EPA organizations performing work to support EPA’s mission For Conference Purposes Only

  18. Draft Revised Quality Policy Continuous Improvement Model EPA, Stakeholders & Partners’ SATISFACTION EPA, Stakeholders & Partners EPA Stakeholders, Partners, Regulatory REQUIREMENTS For Conference Purposes Only

  19. Draft Revised Quality Policy For Conference Purposes Only

  20. Draft Revised Quality Policy Requires EPA Organizations to: • Describe and document their current quality program • Implement appropriate EPA quality-related policies & procedures • Develop and seek approval of their organizational quality documentation • Assess and review the effectiveness of their quality programs at least once every three to five years Requires Senior Leadership (CIO & QIC) • Conduct an Agency-wide Quality Progress Review • Maintain a current Management Action Plan • Establish a process to facilitate cross-Agency notification of issues or problems For Conference Purposes Only

  21. National Dialogue on Access to Environmental Information For Conference Purposes Only

  22. National Dialogue on Access to Environmental Information For Conference Purposes Only

  23. National Dialogue on Access to Environmental Information • EPA audiences have a hard time finding the information they need from EPA • EPA audiences do not always understand the information they find on EPA’s Web site • EPA audiences often need help in using and analyzing the information they find on EPA’s Web site • Many audiences do not know what types of environmental information is provided by EPA rather than information developed by other federal, state, and local sources • Some audience groups are becoming interested in using new Web-based technologies to obtain environmental information For Conference Purposes Only

  24. Revised Quality Glossary For Conference Purposes Only

  25. Revised Quality Glossary • Purpose • Ensure consistency in use and understanding of terms • Establish a framework for maintenance and oversight of quality terms and definitions • Establish documented business rules to identify and define terms • Current Status • Established a Quality Glossary Governance Process Framework Document (Sept 2007) • Identified categories and terms (Jan 2008) • Selected Synaptica software as Glossary tool (Mar 2008) • Selected Data Stewards (June 2008) For Conference Purposes Only

  26. Revised Quality GlossaryRequired Metadata for Authorized Term For Conference Purposes Only

  27. Revised Quality Glossary Next Steps • Data Stewards finalize categories (Aug 2008) • Data Stewards receive training (Sept 2008) • Data Stewards research terms, identify Subject Matter Experts (SMEs) and get feedback from SMEs (Sept – Dec 2008) • Load and Access Quality Glossary via public interface (August – Dec 2008) For Conference Purposes Only

  28. Electronic Quality Management Plane-QMP For Conference Purposes Only

  29. Electronic Quality Management Plans • E-QMP Content • All of the elements of paper-based Quality Management Plan (QMP) • Templates to help users develop QA project documents • Annual agreements between offices on program priorities • Information on new topics that impact quality of products and services For Conference Purposes Only

  30. Electronic Quality Management Plans • E-QMP Features • On-line document • Interactive templates • Integrated (nested) system rather than a collection of pdf files • Available on the EPA intranet • On-line tracking of reviews and approvals For Conference Purposes Only

  31. Electronic Quality Management Plans For Conference Purposes Only

  32. Draft Federal Data Quality Guide For Conference Purposes Only

  33. Draft Federal Data Quality Guide For Conference Purposes Only

  34. Draft Federal Data Quality Guide • Describes how data quality supports the Federal Enterprise Architecture • Provides a framework for embedding industry-proven data quality procedures and practices into federal agency business processes • Promotes the alignment of a common description of data quality improvement practices • Describes a process for implementing a structured Data Quality Improvement (DQI) initiative • Provides advice on data quality tools • Includes appendices with case studies and glossary For Conference Purposes Only

  35. Draft Federal Data Quality GuideData Quality Improvement (DQI) For Conference Purposes Only

  36. Data System Mapping For Conference Purposes Only

  37. Data System Mapping Study GOAL: To assess the degree to which EPA data systems meet the transparency needs called for or entailed by new initiatives such as Enterprise Architecture, Situational Analysis Capability and Information Quality Act. APPROACH: • Selected seven major EPA databases • Identified data system characteristics that are pertinent to transparency of a data set or information product • Developed data and process maps for each database • Provided findings and recommendations For Conference Purposes Only

  38. Data System Mapping Study Data system characteristics • Statutory and Regulatory Authority: Extent to which data and collection procedures are specified or constrained by statutory/administrative provisions • Administrative Responsibility: Office(s) have significant responsibilities for managing database • Data Sources: The nature of the data and the sources from which data are derived • Metadata and documentation: Extent to which metadata, documentation and database is readily available to the public • Quality Regime: Data quality management, audit and assessment activities For Conference Purposes Only

  39. Data System Mapping Study FINDINGS/RECOMMENDATIONS • Responsibilities for data collection, analysis and quality control/assurance are frequently shared by multiple organizations • EPA’s extensive, formal and rigorous regime of audits, evaluations and assessments should be made more transparent to the public. • Conduct suitability assessments of the data sets contained in the seven systems to determine their appropriate uses and constraints in the context of EPA’s Enterprise Architecture. • Develop standardized Source and Accuracy Statements that include where data come from, how data are collected or generated and how data processed. Also include information about strengths and limitations of the data. For Conference Purposes Only

  40. Data System Mapping Study For Conference Purposes Only

  41. Data Management Framework For Conference Purposes Only

  42. Data Management Framework • PHASE ONE • Enterprise Data Architecture approach • Metadata Management • Data Quality Management • Governance/Stewardship • PHASE TWO • Data Security Management • Master Data Management • Data Warehouse Management For Conference Purposes Only

  43. Data Management FrameworkEnterprise Data Architecture (EDA) For Conference Purposes Only

  44. Data Management Framework For Conference Purposes Only

  45. Data Standards For Conference Purposes Only

  46. Data Standards For Conference Purposes Only

  47. Data Standards • In collaboration with the Exchange Network Leadership Council (ENLC) and the Network Operations Board (NOB), EPA has developed 25 data standards • Current data standards facilitate the appropriate identification and location of reporting entities and the substances of environmental interest • Future data standards will also focus on environmental data, such as laboratory results • New EPA Data Standards Web site launched on Sept 2, 2008 http://iaspub.epa.gov/sor_internet/registry/datastds/home/overview/home.do • EPA is developing a user-friendly Data Registry that will enable complete access to relevant information about all EPA data concurrently with access to the data itself. ( to be completed by Oct 2009) For Conference Purposes Only

  48. Data Standards For Conference Purposes Only

  49. Future of Information Quality • Integrated well documented quality program that addresses the quality of all EPA disseminated and distributed products and services • Information with the intrinsic, contextual, representational and accessibility dimension that meet or exceed our knowledge-workers, partners and stakeholders requirements to protect human health and the environment • Automated services that enable better understanding of environmental terminology and data used by EPA • Data management framework that supports EPA’s Strategic Information Plan • Management Action Plan that addresses ways to enhance information quality For Conference Purposes Only

  50. The Future of Information Quality

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