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FLY BY NIGHT: CUSTOMER SERVICE!

Welcome to Fly By Night's Customer Service Training! In this course led by Trainer Josalyn White, we explore the challenges and triumphs of customer service. We'll reflect on personal experiences with unfriendly employees and difficult customers, aiming to define excellent customer service. Learn effective strategies for handling challenging interactions, including ways to diffuse aggression and show appreciation for feedback. Remember, each employee plays a crucial role in customer satisfaction. Join us to elevate your customer service skills!

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FLY BY NIGHT: CUSTOMER SERVICE!

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Presentation Transcript

  1. FLY BY NIGHT:CUSTOMER SERVICE! Welcome All Fly By Night Employees! Trainer: Josalyn White

  2. Experience #2 • Were you ever the customer who dealt with an employee who was unfriendly, uninformative, or did not help with your situation? • Have you ever encountered a time when you had to deal with a difficult customer while in the workplace? Customer Service Experiences Experience #1

  3. Based on experiences what is your definition of customer service?

  4. Learn how to efficiently, respectfully and politely deal with 1 Difficult Customers

  5. Be able to list at least three ways to handle a 2 Difficult customer who becomes aggressive in their communication

  6. 3 EACH EMPLOYEE PLAYS AN ESSENTIAL ROLE IN CUSTOMER SERVICE

  7. 6 Tips Model • Show appreciation for difficult customer’s feedback Show empathy

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