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FLY BY NIGHT: CUSTOMER SERVICE!

FLY BY NIGHT: CUSTOMER SERVICE!. Welcome All Fly By Night Employees! Trainer: Josalyn White. Experience #2. Were you ever the customer who dealt with an employee who was unfriendly, uninformative, or did not help with your situation? .

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FLY BY NIGHT: CUSTOMER SERVICE!

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  1. FLY BY NIGHT:CUSTOMER SERVICE! Welcome All Fly By Night Employees! Trainer: Josalyn White

  2. Experience #2 • Were you ever the customer who dealt with an employee who was unfriendly, uninformative, or did not help with your situation? • Have you ever encountered a time when you had to deal with a difficult customer while in the workplace? Customer Service Experiences Experience #1

  3. Based on experiences what is your definition of customer service?

  4. Learn how to efficiently, respectfully and politely deal with 1 Difficult Customers

  5. Be able to list at least three ways to handle a 2 Difficult customer who becomes aggressive in their communication

  6. 3 EACH EMPLOYEE PLAYS AN ESSENTIAL ROLE IN CUSTOMER SERVICE

  7. 6 Tips Model • Show appreciation for difficult customer’s feedback Show empathy

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