This presentation…

1. …is a starting point to help you present isoTracker as a solution to your organisation Please add, delete or change any content If you have questions about Lennox Hill’s business or isoTracker’s benefits, please fill out the form on http://www.lennoxhill.co.uk/contact-us.html to contact us at any time This presentation…

2. Software Recommendation for YOUR ORGANISATION isoTracker Quality Management Software

3. Version control documents, electronically review and approve Log, review and investigate complaints Audit critical processes, identify gaps and resolve Assess jobs against competencies, identify gaps and re-assess Record non-conformances and route into CAPA Receive email task notifications and reminders Downloadable reports that can also be added to Competitively priced and easy-to-use solution Our Needs (add/delete as required)

4. SOLUTION OVERVIEW

5. Designed for small & medium sized enterprises (<500 employees) Easy-to-use, quick to set up and competitively priced Meets requirements of ISO 9001:2008 Web-based software Nothing to install, accessible through any web browser Security guaranteed with encryption and back-ups Upgrades are included and happen automatically Quality Management System Control Documents, Manage Complaints, Schedule & Run Audits, Assess Staff for Competency See same information from any location Full record of each activity isoTracker

6. Parent company: Lennox Hill Ltd In business since 2005 Privately owned company headquartered in London, UK Technical team in Madurai, Tamil Nadu, India Marketing team in Cape Town, South Africa isoTracker quality management software Launched in 2007 Over 500 paid users as of December 2012 Worldwide customer spread from Adelaide (Australia) via Abu Dhabi (Persian Gulf), Johannesburg (South Africa), Nottingham (UK), Dublin (Ireland), Newark (USA), Houston (USA) to Denver (USA) New updates are included in subscription and rolled out every 5-6 months Lennox Hill Ltd – Vendor Information

7. Modular application – Key Features Document Control • Version control • Electronic approval • Restrictive access • Full history • Archive old versions • Define jobs • Identify Competencies • Build & run tests • CAPA • Re-evaluate Complaints Management Competency Testing • Record & Track • Investigate • Root cause analysis • CAPA • Inform complainant Audits • Internal, Process or Supplier • Saved Standard Checklists • Schedule Recurring audits • CAPA • Full history

8. Designed for non-techies therefore simple and intuitive Simple set-up that requires little training Exceeds requirements of ISO 9001 & ISO 14001 Gradual increase of features as we request them Ease-of-Use

9. Webinar training which can be repeated at each renewal Email support with response within 1 business day Extensive online tutorials Extensive help documentation Technical Support

10. Documents and key information encrypted SSL encryption can also be added Automatic daily backups All isoTracker data is backed up every day Documents can be downloaded onto disk Data can also be extracted into Excel Proactive vendor security team Monitors security bulletins & updates servers as required Data safety and security

11. Flat annual subscription fee Starting at GB£ 317 (US$ 539) for 1 module with 5 users (+ system admin) Equivalent to GB£ 0.14 (US$ 0.25) per user per day No set-up fees and no training fees Software upgrades included Email support included Pricing

12. The real cost of software Competitive Software 40% Software Licence 95% Subscription Fee All Other Costs 5% Implementation 25% Hardware 15% IT Staff 10% Maintenance & Training 10% HIDDEN COSTS

13. With an implementation time measured in hours rather than days or weeks for other software we will experience with isoTracker a very hard to beat Return on Investment Their ROI calculator can be requested on http://www.lennoxhill.co.uk/contact-us.html and will help us demonstrate the ROI for using isoTracker Return on Investment (ROI)

14. FEATURE DETAILS

15. Automatic Version Control ensures that only the latest version of a document is viewable. Prior versions are automatically archived Electronic Approvals with recording of exact details of the approver plus date & time and comment at approval Restrictive Access ensures that viewing, editing, approving of documents and archive access is assigned on a “need to basis” Automated Routing ensures that document cycle time is reduced at each stage until publishing Audit Trail provides a detailed, time stamped, user identified history of all activity on a document Document Control

16. Document Control Flow

17. Log Complaint using pre-loaded record of customers, products, process & suppliers. Assign severity level and attach documents Review & Assign Complaint comparing current complaint to prior complaints of similar characteristics. Assign responsibility Investigate complaint by assigning tasks to individuals with required due dates . Record Non-Conformance and Root Cause with Importance level Issue CAPA requests with reply due dates. Automatically escalate if due dates are missed. Accept and close once satisfied with required action and proof of action Close Complaint by assigning to independent individual. Warning message if CAPA request still open Customer Complaints

18. Create Internal, Process, Supplier or Third Party Audits Construct Checklists using saved checklists or build from scratch Schedule Audits and view calendar of future audits by Auditor. Issue reminders prior to audit start date Scoring flexibility with Pass/Fail or flexible Numeric Grading rules Run Audit online by entering results directly into the checklist. Alternatively, extract checklist and upload results Identify Non-Conformance and Root Cause with importance level. Assign CAPA requests with required due dates. Automatically escalate if due dates are missed. Do the Audit Report and select an Audit Opinion. Solicit feedback from the auditee Audits

19. Create Competencies and assign them to Job Roles and Individuals Build Tests for each Competency. Tests may be various multiple choice or answer entry Schedule Assessments and select the relevant tests for the required competencies. Notify trainee prior to start of assessment Run Assessment directly from the trainee’s account. Tests results automatically calculated with overall assessment graded by Trainer. Identify Non-Conformance and issue CAPA requests with reply due dates. Automatically escalate if due dates are missed. Keep Assessment Records and schedule follow-up assessments Competency Testing

20. Named Users each with a unique username password combination Forgot Password feature that automatically re-assigns and emails new password User Lockout when the incorrect password is used a specified number of times Assign Responsibility to each user based on whether they should have administrative roles to the various modules Encryption of all the important user information User Administration

21. CUSTOMER COMMENTS

22. What do other customers say… Keeping on top of Document Control was always difficult and time consuming - but not anymore! The Queen Elizabeth Hospital King's Lynn NHS Trust, UK Unlike other products we have looked at isoTracker is not complicated by unnecessary layers of functionality and has proved easy to tailor to suit our own work practices. Murphy & Son Ltd, UK isoTracker has provided us with an easy-to-use and cost effective document management system, replacing a cumbersome paper-based system. We believe that this will allow us to maximise the benefits of our management systems, and ensure documentation is consistently maintained in a up-to-date state. Sichem L.L.C., Abu Dhabi …important to maintain tight control over policies in a dynamic and intense clinical environment…becomes simple when documents are managed by reliable, very easy-to-use and well supported software, such as isoTracker. Flax Bourton Public Mortuary, Bristol, UK

23. Get an instant Free 60-Day trial account No obligation, no credit card required. Free support including Web Demo Sign-up now at http://www.lennoxhill.co.uk/salesform/confirm.html More information: Online Demos: http://www.lennoxhill.co.uk/online-demonstrations.html Learn More about isoTracker