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Our commitment. Making homes, helping people. Communicating Welfare Reform. Making homes, helping people. Our mantra… Inform Educate Support. Communicating Welfare Reform. Making homes, helping people. New approach… Inform those unaffected by the changes as well as those affected
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Our commitment Making homes, helping people
Communicating Welfare Reform Making homes, helping people Our mantra… • Inform • Educate • Support
Communicating Welfare Reform Making homes, helping people • New approach… • Inform those unaffected by the changes as well as those affected • We gave individual and household specific advice on Welfare Reform
Communicating Welfare Reform Making homes, helping people
Digital communication Making homes, helping people
Communicating Welfare Reform Making homes, helping people
Our Digital TV and You Tube offer Making homes, helping people
Communicating Welfare Reform Making homes, helping people
More help… Making homes, helping people
AmicusHorizon go to Parliament Making homes, helping people
Spreading the word… Making homes, helping people
CRM – reliable, accurate and real time data… Making homes, helping people
Measurable outcomes Making homes, helping people • We’ve helped our customers by assisting them claim: • Over 400 Discretionary Housing Payments • Additional weekly benefit increase of over £8,000 • £130k in one of lump sum payments • That’s not all… • Arrears beating profile despite Welfare Reform • Cash collection up 1% on this time last year
Communication – The future… Making homes, helping people • Mobile technology – 1st Touch • Digital Inclusion coordinator • PCs available in office for customers • Real time updates from customers
Communication – The future… Making homes, helping people
Communication – The future… Making homes, helping people
My landlord app Making homes, helping people
Digital TV Making homes, helping people
Achievements Making homes, helping people
Still to come in 2013… Making homes, helping people
Making homes, helping people Thanks for listening… www.amicushorizon.org.uk