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Understanding and Resolving TPOCS Errors: March 2010 Briefing

This briefing focuses on the TPOCS error report from March 23, 2010, aiming to ensure all daily files are received and to provide strategies for addressing errors. Participants will learn about the types of errors that can be fixed or ignored, how to update the TPOCS table to resolve these issues, and gain insights specific to various sites, particularly Bremerton.

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Understanding and Resolving TPOCS Errors: March 2010 Briefing

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Presentation Transcript

  1. Briefing:Deciphering Your TPOCS Error Report Date: 23 March 2010 Time:1100–1150

  2. Objective Ensure all daily files are received. Know what errors can be fixed or ignored. How to update TPOCS table to fix errors. Every site is different; I know Bremerton!

  3. Daily File Upload Status Madigan Bremerton Daily File Upload Status

  4. Daily File Upload Status • File Group- • One for ‘every-day’  365 Every Year • Daily Files- • DSIT  DPROV  DOHI • Three Daily Files for All Sites on CHCS Host • ADM  LAB-RAD  PHR • Three Daily Files for Your Site Only • Supplemental Files- • As requested or updates from CHCS • Miscellaneous- • Date Loaded- No File or Random Date • All Daily- “No File” and “No Errors” = Upload Error

  5. DSIT Error • No errors received for DSIT (for our site) • Need to Verify Insurance Updates from CHCS • Standard Insurance Company Maintenance • Double click ‘Last Updated In CHCS’ • May not be daily updates

  6. DPROV Error • No errors received for DPROV (for our site) • Need to Verify Provider Updates from CHCS • Provider Maintenance • Double click ‘Entry Date’ • May not be daily updates

  7. DOHI Error

  8. DOHI Errors • Pull-up Patient with ‘Pat IEN’- • TPOCS- Query ‘System ID’ with Host DMIS ID + IEN • CHCS- ` + IEN ( ` is to the left of the 1) • Policy Rank- • ‘N’- Disregard, TPOCS does not update Non-ranked • ‘P’ ‘S’ ‘T’- Research • Pull-up in TPOCS and Verify it crossed-over; usually does • Carefully choose your HIC IDs and Type Codes • CHCS PII- • Update Policy and enter through all fields • Look for anything out of place

  9. DOHI Error Sample

  10. DOHI Error Sample Error was due to ‘type code combination’

  11. DOHI Error Sample

  12. ADM Error Error received- Diagnosis not in ICD-9 file

  13. ADM Error Fix Update Diagnosis Code with Extender Code

  14. ADM Error • Invalid ICD-9- Code is new for 2010 • 2010 Codes not in TPOCS yet

  15. ADM Error Fix Entering New Verified ICD-9 Code

  16. ADM Error • Shows already billed- • Visit billed already; Crossed via CCE • Verified in ADM for any changes; None

  17. LAB-RAD Error • Co-Path Error • Pull up in CHCS Lab, Print Report with Code

  18. PHR Error Date is 2010-01-13 Done in CHCS 12 Jan Common errors after pharmacy cancels script

  19. PHR Error • Common error, lost revenue if not captured. • Usually occurs on internal scripts with an ‘EDIT’. • Initial and refills will not cross-over into TPOCS.

  20. Questions and Answers

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