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Empowering End Users in Research: Insights and Training for Effective Resource Utilization

This document highlights the findings from a user survey on the Lexis-Nexis Universe resource. The survey reveals that while a significant majority (86%) of users find what they need, only a small percentage utilize various reference sources. Despite 95% feeling adequately trained, nearly half express the desire for advanced training. The aim is to empower users to perform independent research while reducing reliance on News Research. It discusses the challenges of ensuring effective search practices and the importance of offering further training opportunities.

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Empowering End Users in Research: Insights and Training for Effective Resource Utilization

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  1. Managing End-User Research Jalyn KelleyAssistant Editor, Information Services San Antonio Express-News jkelley@express-news.net

  2. Resources available to end users • EXFiles • Lexis-Nexis Universe • Various public records sources • Bexar County Public Information, Lexis-Nexis, Pacer, KnowX.com, etc. • Various web products • Congressional Quarterly, Northern Light, Electric Library, NewsLibrary, Telicon Legislative Service

  3. Lexis-Nexis UniverseUser Survey

  4. Lexis-Nexis UniverseUser Survey:Usage of non-news sources • Only 16% have ever used the biographical reference sources. • Only 11% have ever used the business reference sources.

  5. Lexis-Nexis UniverseUser Survey • 86% said they always or almost always find what they are looking for. • 71% said when they don’t find what they are looking for they ask news research for help. • Everyone surveyed said they found Universe very easy of somewhat easy to use.

  6. Lexis-Nexis UniverseUser Survey • 95% said they were adequately trained. • 46% said they would like more advanced training. • 100% said Universe was extremely useful for their job.

  7. Empowering users to do their own research Decreasing reliance on News Research Training Cost Using inaccurate information Not using the resources effectively Pros Cons

  8. Challenges • Providing further training opportunities • Ensuring users are searching effectively • Encouraging users to come to News Research for help

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