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Streamlining Access to Long-Term Support Services: A Comprehensive Self-Assessment Guide

This guide focuses on streamlining access to long-term support services for consumers by examining the level of control and influence agencies, coalitions, and advisory boards have within Aging and Disability Resource Centers (ADRCs). It aims to provide a seamless entry point for individuals seeking assistance, identifying barriers and gaps in service through a self-assessment approach. Key components include evaluating entry processes, understanding consumer needs, eligibility determination, and ongoing monitoring to ensure the right services are delivered timely.

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Streamlining Access to Long-Term Support Services: A Comprehensive Self-Assessment Guide

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  1. Total control (ADRC employees or working MOUs between agencies) • Limited control (Coalition members &/or advisory board involvement) X • No control (Not involved in ADRC planning or implementation) Streamlining Self-Assessment GOAL: Seamless entry into long term supports for consumers How many hoops do you have to jump through to receive services? Initial call or visit to the ADRC___________ ___________ ___________ Basic information Unexpressed needsUrgent needsFuture needs ___________ _______ _______ Comprehensiveassessment ofneeds andexisting supports ___________ ___________ ___________ Assisting people through the hoops may require short-term care management. Is your ADRC equipped to provide this? Options counseling and care planning __________ __________ __________ Eligibility Determination (functional and financial) __________ __________ __________ Implementation“The right serviceat the right time” __________ _________ _________ On-going monitoring _________ _________ _________ 1: Enter entities responsible in the hoops 2: How much “influence” does the ADRC have over each process? (fill in boxes using key on right) 3: Where are the barriers?

  2. Entities involved _______________________ _______________________ _______________________ Barriers ______________________ ______________________ ______________________ • Total control (ADRC employees or working MOUs between agencies) • Limited control (Coalition members &/or advisory board involvement) X • No control (Not involved in ADRC planning or implementation) Streamlining Self-Assessment GOAL: Seamless entry into long term supports for consumers Initial Call for Assistance 1: Enter entities responsible in the hoop 2: How much “influence” does the ADRC have over the process? (fill in boxes using key) 3: Where are the barriers?

  3. Entities involved _______________________ _______________________ _______________________ Barriers ______________________ ______________________ ______________________ • Total control (ADRC employees or working MOUs between agencies) • Limited control (Coalition members &/or advisory board involvement) X • No control (Not involved in ADRC planning or implementation) Streamlining Self-Assessment GOAL: Seamless entry into long term supports for consumers Basic Information (Unexpressed needs, Urgent needs, Future needs) 1: Enter entities responsible in the hoop 2: How much “influence” does the ADRC have over the process? (fill in box using key) 3: Where are the barriers?

  4. Entities involved _______________________ _______________________ _______________________ Barriers ______________________ ______________________ ______________________ • Total control (ADRC employees or working MOUs between agencies) • Limited control (Coalition members &/or advisory board involvement) X • No control (Not involved in ADRC planning or implementation) Streamlining Self-Assessment GOAL: Seamless entry into long term supports for consumers Comprehensive Assessment of Needs and Existing Supports 1: Enter entities responsible in the hoop 2: How much “influence” does the ADRC have over the process? (fill in box using key) 3: Where are the barriers?

  5. Entities involved _______________________ _______________________ _______________________ Barriers ______________________ ______________________ ______________________ • Total control (ADRC employees or working MOUs between agencies) • Limited control (Coalition members &/or advisory board involvement) X • No control (Not involved in ADRC planning or implementation) Streamlining Self-Assessment GOAL: Seamless entry into long term supports for consumers Options Counseling and Care Planning 1: Enter entities responsible in the hoop 2: How much “influence” does the ADRC have over the process? (fill in box using key) 3: Where are the barriers?

  6. Entities involved _________________ _________________ __________________ Barriers ________________ _______________ ____________ Entities involved _________________ _________________ __________________ Barriers ________________ _______________ ____________ • Total control (ADRC employees or working MOUs between agencies) • Limited control (Coalition members &/or advisory board involvement) X • No control (Not involved in ADRC planning or implementation) Streamlining Self-Assessment GOAL: Seamless entry into long term supports for consumers Eligibility Determination Financial 1: Enter entities responsible in the hoop 2: How much “influence” does the ADRC have over each process? (fill in box using key) 3: Where are the barriers? Functional

  7. Entities involved _______________________ _______________________ _______________________ Barriers ______________________ ______________________ ______________________ • Total control (ADRC employees or working MOUs between agencies) • Limited control (Coalition members &/or advisory board involvement) X • No control (Not involved in ADRC planning or implementation) Streamlining Self-Assessment GOAL: Seamless entry into long term supports for consumers Implementation “The Right Service at the Right Time” 1: Enter entities responsible in the hoop 2: How much “influence” does the ADRC have over each process? (fill in box using key) 3: Where are the barriers?

  8. Total control (ADRC employees or working MOUs between agencies) • Limited control (Coalition members &/or advisory board involvement) X • No control (Not involved in ADRC planning or implementation) Streamlining Self-Assessment GOAL: Seamless entry into long term supports for consumers On-going Monitoring Entities involved _______________________ _______________________ _______________________ Barriers ______________________ ______________________ ______________________ 1: Enter entities responsible in the hoop 2: How much “influence” does the ADRC have over each process? (fill in box using key) 3: Where are the barriers?

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