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Effective Business Continuity with IBM SmartCloud Engage at Tateyama System Laboratory

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In the aftermath of the Great East Japan Earthquake, Tateyama System Laboratory sought to enhance collaboration and maintain operations amid unforeseen disruptions. By utilizing IBM SmartCloud Engage services, the company enabled seamless cloud-based communication and collaboration among development, sales, and partners. Employees could access necessary materials remotely, ensuring smooth operations even in a telecommuting environment. This solution not only facilitated business continuity but also improved customer satisfaction and flexibility in their work processes.

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Effective Business Continuity with IBM SmartCloud Engage at Tateyama System Laboratory

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  1. IBM Software Tateyama System Laboratory keeps projects on scheduleUsing IBM SmartCloud Engage services, the company quickly restores operations after the Great East Japan Earthquake The need: In addition to seeking ways to improve collaboration with external partners, Tateyama System Laboratory was concerned about continuing operations in the face of an unforeseen business or natural disruption. The solution: The IBM SmartCloud Engage (formerly LotusLive Engage) services enable the company to use cloud computing to share information and activities between development, sales and partners in nearly any location. “Because I was able to view necessary materials by accessing SmartCloud Engage services from home, I could collaborate with partners and smoothly perform operations in a manner not very different from my office situation.” — Naoya Takiguchi, Tokyo section manager, Tateyama System Laboratory The benefit: • Handles transitions to emergency telecommuting smoothly for a more flexible work environment • Helps secure business continuity for the organization and its partners to minimize disruption to operations • Increases customer satisfaction through improved collaboration with partners and customers, enabling better performance Solution components: • IBM SmartCloud™ Engage LOP14260-USEN-02

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