Presentation Transcript

1. E-Government of Korea andNIA

   National Information Society Agency of Korea
2. Table of Content Ⅰ. Overview of ICT in Korea Ⅱ. Development of E-Government and Role of NIA Ⅲ. Management of E-Government Projects Recommendations Ⅳ.
3. Ⅰ.Overview of ICT in Korea
4. Development History of ICT in Korea Computerization (’87~’94) Digitalization Project for Public Administration National Basic Information System Project 10 mil.+ telephone lines(‘87) Internet Commercialization(‘94) Act on Digital Network(‘85) Basic Plan on Informatization Promotion Comprehensive E-Government Implementation Plan 10 mil.+ Internet users(‘99) 10 mil. mobile users(‘98) Basic Act on Informatization Promotion (‘95) Informatization Steering Committee (’96) E-Government Act(’01) Act on Resolving Digital Divide(‘01) Informatization (’95~’02) 40 mil. Internet banking users[‘07) First place in ITU Digital Opportunity index for 3 consecutive years (’05~’07) Presidential Committee on Government Innovation(‘03) Electronic (’03~’07) E-Government Roadmap Basic Plan on u-Korea Framework Act on National Informatization(‘09) National Informatization Steering Committee(’09) First place in UN E-Government evaluation(’10,‘12) 50 mil.+ mobile users(‘10) 10 mil.+ mobile banking a day (‘12) Convergence (’08~’12) 4th Basic Plan on National Informatization 5th Basic Plan on National Informatization Government3.0 Creative use of ICT Resolve social issues with ICT Create jobs Act on Disclosure of Public Data(‘13) Special Act on ICT(‘13) Creativity (’13~Present)
5. I. Korea’s e-Government in Brief Development Stages of Korean E-Government Current Stage of Korea Seamless Transactional Enhanced Stage 4 Emerging Stage 3 Seamless online public service delivery Provision of linked public and private services Stage 2 Online processing of public services (passport, visa application, birth report, etc.) Online payment of tax and commissions Stage 1 Periodic update of information Provision of online public service application forms Limited provision of information Computerization (’87~’94) Informatization (’95~’02) Electronic (’03~’07) Convergence (’08~Present) Digitalization of 5 public services such as resident, real estate, vehicle and economy statistics work Expansion of public informatization in various fields such as public procurement, patent and tax services – Implementation of 11 tasks Implementation of cross-ministerial projects such as national safety management and pan-government information data center – 31 Tasks Implementation of integrating/linking/sharing projects such as public information sharing and public mobile services
6. Implementation Structure for National Informatization President B Steering Committee on ICT Coordinate/Supervise/Evaluate A NIA NIA NIA NIA NIA MSIP/MOSPA Ministry A Ministry B Ministry C NIA Policy and Technical Support Informatization of relevant work Informatization of relevant work Informatization of relevant work MSIP: In charge of national informatization MOSPA: Implement e-gov. policy/projects C NCIA ABC Governance System A(Agency) : Policy and technical support from NIA B(Board) : Strong decision-making through presidential steering committee C(Center) : Comprehensive management and operation of government information resource ※ MOSPA : Ministry of Security & Public Administration, MISP : Ministry of Science, ICT and Future Planning
7. Roles of Each Organization Ministry of Science, ICT and Future Planning Ministry of Security and Public Administration Steering Committee on ICT In charge of national informatization - Policy making, building infrastructure, etc. E-government planning and project implementation Build vision for national informatization Manage informatization performance Coordinate issues between government agencies Support Government Ministries Develop implementation policies for national informatization and e-government Technical support for new technology and expert areas Integrated operation of dispersed systems at separate agencies Provide 24/7 non-stop service Expert Organizations such as NIA National Computer & Information Center
8. Ⅱ.Development of E-Government and Role of NIA
9. Role of NIA at Each Stage of ICT Development NIA established to audit the National Basic Information System(NBIS) project implemented in the 1980s Developed technology standard needed for interconnecting the NBIS Computerization (’87~’94) Established the Basic Plan on Informatization Promotion, the first pan-government mid-to-long term master plan Implemented the High Speed Information Network project in 3 stages from 1995 to2005 Informatization (’95~’02) Implemented various advanced e-government projects such as the government information data center(NCIA) and online government work processing system Implemented various ubiquitous projects such as u-City utilizing RFID/USN technology Electronic (’03~’07) Convergence (’08~’12) Integrated e-government services using EA and standard framework Supported the resolving of digital dysfunction such as privacy protection Currently operating the Public Data Utilization Support Center to promote creative use Currently operating the Big Data Analytics Utilization Center to support development of future national development strategy Creativity (’13~Present)
10. Ⅲ.Management of e-government project
11. E-Government Project Management Structure MOSPA Project Review Committee Managing Ministry Dedicated Ministry Auditor Contractor NIA Fulfill contract by implementing the project Transfer technology and train users Establish project plan and operation plan Prepare RFP and choose Contractor Conclude contract(together /w the dedicated agency) Manage project progress, inspect and acquire Public announcement and review Identify policy projects Co-conclude contract /w managing agency Manage project, support inspection, auditing and operation evaluation, etc. Individual Ministry Projects Pan-government Projects Competent Ministry: develop project and secure budget NIA : manage project and provide technical support MOPAS: approve project and secure budget Competent Ministry: propose pan-government project*Multi-ministerial, common sharing, efficiency-raising and improving public service delivery projects NIA : manage project and provide technical support
12. Core Elements of E-Government Project Management Development Project Project that develop comprehensive software package made of commands and instructions capable of realizing desired work, functions and services by using digital equipment such as computers through informatization Maintenance Changing and correcting information system during operation after development Providing functional improvements and stable service operation Auditing Comprehensively supervising and improving the development and operation of information system in order to raise efficiency and effectiveness as well as strengthen security PMO Expert organization in charge of all stages of the project in all areas to support project management - Carry out roles such as development of systemic project management system, management and control of possible risks, etc.
13. Stages of Development Project Establish and Confirm Project Plan Select Contractor and Conclude Contract Manage Project Complete Project Review Determine bidding and evaluation method Kick-off Progress management Identify and select project Change management Payment Calculate and secure budget Make RFP and publicly announcement of bid Settle accounts and finalize Sub-contracting management Risk management Select final contractor and conclude contract Defect repair Security management Privacy protection Confirm Project Plan Audit Management Performance Management Select auditing firm Make project plan (Make performance plan) Performance report Management auditing firm Review and confirm project plan Check performance and feedback of result Perform audit and corrective actions Pan-government EA SW project cost guide DB building cost guide SW technical evaluation standard SW project requirement analysis application guide Standard e-government framework Guideline for building and operating information system Compliance guideline for e-government service compatibility Security guideline for information system SW development Guideline for performance management
14. Stages of Operation and Maintenance Project Establish Project Plan Commission and Contract Transfer Service Management Service Performance Management Contract Management and Account Settlement Status Analysis and Organization Building Request Proposal Service Transfer Performance Management Contract Management Define work for operation and maintenance Prepare RFP Prepare service transfer Manage level of service Contract change management Prepare guide for RFP Perform service transfer Manage quality review Research SW status Announce bidding Complete service transfer Build project implementation organization Operation and Maintenance Management Contract Conversion Hold proposal request explanation seminar Review contract conversion Prepare planned price Manage service dest Conclude bidding Review direction of contract conversion Manage customer service requests Select Contractor and Conclude Contract Make Project Plan Perform contract conversion Review and manage changed outcome Establish project implementation plan Evaluate proposal Manage testing Reporting and Payment Negotiate and select contractor Manage operation transfer Calculate cost of project Make and confirm project plan Prepare needed documents and conclude contract Review and check final result report Operate new system and transfer maintenance Make payment Manage malfunction/event Manage problems SW Project Cost Standard Information System Project Standard Process ITIL V3 Guideline for Management of Outsourcing Operation of Information System Manage composition Manage capacity Manage usability
15. Types of Audit and Roles by Stages Types of Audit Audit at Requirement Defining Stage Audit at Final Stage Audit at Design Stage Check for properly defined requirements Check for task implementation Check for inclusion of requirements in the design and detailed testing standards Stages of Audit Select Audit Firm Perform Audit Manage Audit Project Complete Audit Select firm Perform preliminary research Manage audit changes Check and make payment Manage audit security Receive audit plan Perform audit Act on audit result Check corrective actions of audit result Management guideline for commissioning audit project Implementation guideline for auditing informatization projects Guideline for reviewing requirement management and task implementation Guidelines for 46 types of projects Audit standard for information system
16. Role of PMOby Stages Planning Stage Follow-up Stage Implementation Stage Establish project plan Calculate project cost Prepare RFP Select contractor/technical negotiation Review/coordinate kick-off plan Monitor progress of project Analyze influence of changes in task Support inspection/transfer of project Support system stablization Support utilization/management of outcome Review possible warranty issues Support performance management of warranty Comprehensive Management Support establishment of project objective Establish detailed performance index Establish performance management plan Evaluate performance index for each stage Evaluate achievement of performance index Performance Management Stakeholder management Change management Communication management Scope management Resource management Schedule management Risk management Quality management Procurement management Change management Security management
17. Ⅳ.Recommendations
18. Results of Development Consecutive First Place in UN e-Government Ranking 2002 2003 2004 2005 2008 2010 2012
19. Conclusion PLAN : Preparation of legislation → Establishment of informatization plan DO : Priority in budget appropriation See: Evaluation of performance Strong Presidential Leadership ABC Governance Framework Agency : Policy and expertise support Board : Presidential Steering Committee Center : Government-wide information data center

20. Thank You