Travel Card Training

1. Travel Card Training Card Administrators

2. Why Have a Travel Card? • Standard Visa Card • Allows for quick and easy reservations to be made • Reduces the amount of money the traveler has to put out of pocket. • No Policies have changed this is just another form of payment

3. Roles Related to Travel Card • Card Holder • Is the person whose name appears on the card. The card holder should only charge expenses to the card for themselves. • Responsibilities • Charge only expenses that comply with all guidelines of the travel card • Ensure receipts are correct • Retain original receipts for every expense. • Ensure that a travel authorization has been created and approved to go along with the expense charged to the card. • Review and Sign the electronic statement • Resolve disputed and fraudulent charges • Handle refunds and credits on card • Must attend Travel Card Holders Training

4. Roles Related to Travel Card • Card Administrator & Alternate Card Administrator • This is the person that oversees the travel card reconciliation for the cards. • Responsibilities • Reconciles all expenses charged to the card in the travel card system. • Ensures that the correct travel authorization is selected and matches the expenses. • Reviews and updates fund information in Travel Card System • Ensures timely statement reconciliation and submission to travel office • Retrieves card from card holder when they leave the university. Also ensures all transactions and receipts have been turned in before the cardholder leaves the university. • Makes sure cardholder complies with all policies and procedures • Must attend Travel Card Admin Training

5. Roles Related to Travel Card • Budget Authority • The person that has authority over the fund that is linked to the card. • Responsibilities • Oversees appropriate use of the card • Ensures fund has allowable budget for expenses • Approves funds to be used on card • Signs off and reviews monthly statements within designated time frame (Electronic Statement)

6. Roles Related to Travel Card • Grant Officer • The person that has authority over the grant fund that is in OSP. Responsibilities • Oversees appropriate use of the card • Ensures fund has allowable budget for expenses • Approves funds to be used on card • Signs off and reviews monthly statements to the card.

7. What Can Be Charged On The Travel Card? • Travel Expenses for the Card Holder Only • Travel Expenses for Student Group when you are the faculty lead on the group trip and all expenses will be paid by you and nothing will be reimbursed to the students. • Allowable Expenses • Airfare • Registration • Rental Car • Lodging – Cost of Room and Tax only

8. Examples of Items Not Allowable • Baggage • Seat Selection for Airlines • Taxi, Shuttle • Parking Charges at hotel • Gas • Additional Insurance, GPS or Upgrades on Rental Cars • Meals • Someone else's travel expenses • Internet Charges • Additional Banquet charges on Registrations

9. How Do You Apply For A Card • Log into U Business • Click on E-Travel • Click on Tab at top that is called “Travel Card” • Click on Request Card • Complete all information • Click Submit • Once approved by everyone it will be submitted electronically to the Travel Office to process the application.

10. New Travel Card Application

11. Limits and Restrictions On Travel Card • Single Transaction Limit is unlimited • Monthly Card Limit is $10,000 • Higher limit must be justified and authorized by Travel Office. • MCC codes are used to block unauthorized expenses • The following MCC Codes will be unlocked for the travel card • Airfare • Lodging • Rental Cars • Travel Agencies • Conferences If you have a transaction that will not accept the card based on the MCC codes and it is one of the allowable expenses please contact Travel Office Card Administrator – Sandy Gladden at either 962-4217 or gladdens@uncw.edu

12. System Used For Travel Card • E-Travel has a new tab at the top of the screen called “Travel Card” • Once you click on Travel Card all your options that are available to you (based on your role) will show up. • The travel card system will allow you to: • Apply for a new card • Reconcile all transactions • Link expenses to travel authorization • Update/change information on card • See infractions

13. Basics of Reconciliation • Billing Cycle is from the 16th of the month thru the 15th of the next month • All transactions must be reconciled and have a travel authorization linked to the expense. • Original receipts must be submitted with the statement. • Receipts must have a dollar amount and itemized description listed. • Cardholder, Budget Authority and Grant Officer (if grant funds are used) must approve the reconciled electronic statement each month. • Use the Travel Card System to reconcile all transactions. This may be done anytime during the month before the cut-off. Do not wait until your statement comes in to reconcile transactions.

14. Card Info • Card Holder, Card Admin and Alt Card Admin must attend training before the card will be issued to the Card Holder. • Only charges for the Card Holder should be charged to this card. • Charges may be made in person, by phone, mail or web. • Charges made to the card that are not allowed or charges for personal expenses will have to be paid back to the university with in 10 days. If not paid back within 10 days this amount will be deducted from Card Holder’s payroll check. • When traveling internationally please send an email to Laura Gore at gorel@uncw.edu to let us know where the Card Holder will be traveling and the dates so we can notify the bank. • What has to be submitted to the Travel Office each month • Original Bank Statement received from Bank of America • Electronic Reconciled Bank Statement with all signatures • Original Receipts & Supporting Documentation for all expenses

15. Refunds and Credits • Credits for Airfare • When you receive a credit for an airfare that you canceled please add a note in the travel authorization explaining why it was canceled. You should also put a note in the new travel indicating the travel number that the credit is from. Please make sure that you cancel the ticket before the flight leaves or you will not be able to receive a credit. • Refund for Lodging • When you receive a refund for lodging you will need to add a note explaining the credit in the travel system. • When you reconcile the transaction the credit will need to be charged back to the same fund and account. • You should have some type of documentation showing what the refund is for.

16. Refunds and Credits • Refunds/ Credits for Registrations • If you have to cancel a registration that was already paid then you will need to add a note in the Travel Authorization explaining why you canceled. • The credit must be charged back to the same fund and account that was original charged. • If only partial credit was given you will need to provide the documentation explaining why. You must also put a note in the Travel Authorization.

17. Disputed Charges on Statement • Try to resolve with Merchant first • If unsuccessful, contact Bank of America and complete the Dispute Charge form in the Travel Card System.

18. Fraudulent Charges • A fraudulent charge is a charge not made by you. • As soon as you are aware of a fraudulent charge made on your credit card you need to contact the Travel Office Card Admin. If it is during the weekend please contact Bank of America directly and either email or leave a message with Travel Office Card Admin (962-4217). • The UNCW Police Department will be notified and immediately complete a report that has to be turned into the SBI.

19. Lost or Stolen Card • Keep your card in a secure place • Report Lost/Stolen Card immediately to the bank, your card admin, and the travel office Card Administrator • Bank 1-888-449-2273 • Travel Office Card Admin 962-4217

20. Supporting Documentation • Airfare- • Proof of purchase (original ticket or e-ticket) including flight itinerary, traveler’s name and the name of the person who purchased the ticket. • The ticket must be Coach Class unless prior written approval from the chancellor is attached to payment request. • If original ticket/e-ticket is not available, an original credit card statement showing purchase of the ticket and the flight itinerary may be substituted. • If personal time is attached to the trip you will need to provide a comparison quote from the same airfare provider for a direct flight on the business dates. • If not flying from ILM, must provide justification and comparison quote for round-trip out of ILM. Will not be reimbursed mileage or extra per diems more than the amount of the round-trip out of ILM. Please put explanation in the notes section of the travel.

21. Supporting Documentation • Registration- • Original receipt showing payment of the registration fee, and the Card Holder’s name is required. • A copy of the registration form is required. Please print registration form before it is submitted for payment. The auditors require this, so that they see what we are paying for. • Web receipts are acceptable if they include the same information as above as well as the name of the organization that received the payment. • Include a copy of the conference agenda or brochure that shows whether meals or other expenses were included with the registration fee. Meals that are part of a registration will be excluded from the travel reimbursement meal per diem, even if the traveler did not attend. • Rental Car – • Rental vehicles require original paid receipts showing $0 balance due. You are required to use the university contracted agencies (Enterprise and Triangle). Upgrades, GPS, extra insurance or fuel are not allowed.

22. Supporting Documentation • Lodging- • An original, itemized receipt showing $0 balance due, including the room rate and taxes per night is required. • When Express checkout is used the receipt must show a credit card as method of payment. • Reimbursement to employees sharing a room with a member of his or her family shall not exceed the single occupancy rate. If sharing the room with another UNCW faculty/staff enter the other traveler’s name and authorization number in the notes section. • LODGING FROM ONLINE THIRD PARTY VENDOR (EX: ORBITZ, TRAVELOCITY) • The original online receipt confirming reservation and showing payment, with breakdown of the cost of the room and taxes each night, the number of nights and the number of guests.

23. Examples of Acceptable Receipts

24. Example of Unacceptable Receipts

25. Cancelation of Card/Turn In • Leaving Department • The Card Holder may keep their card but the information must be updated (card admin, mailing address for statement and departmental funds if any of these change). • Leaving University • Please notify Travel Office • Card Admin must be notified • Submit all receipts to Card Admin so transactions can be reconciled before Card Holder leaves the university • Turn in Travel Card to the Travel Office • Budget Authority, Card Admin, Department Head and Travel Office can request to have card canceled

26. Compliance • 100% off all transactions are audited • All Travel Card Statement documentations must be turned into Travel Office by the deadline. • All charges on the statements must have correct supporting documentation

27. Level 1 of Infractions • High Severity Infractions • Regular Severity Infractions ( 4 infractions until card revocation) • Late statement –less than 30 days • Missing/Inadequate Receipts • Additional Supporting Documentation needed • Not reconciling charges/statement • Not fixing pending infractions (account codes, etc.) • Other infractions deemed as Regular Severity Infractions by the Travel Office

28. Regular Severity Infraction Penalties • 1stOffense • Penalty - Freeze Card until infraction is resolved • Resolution Requirement – Proper Documentation received or adjustment made • Advances or Prepaidswill not be issued while the card is frozen • 2nd Offense • Penalty – Freeze Card for 30 calendar days after resolution has been completed • Resolution Requirements – Proper Documentation received or adjustment made • Advances or Prepaidswill not be issued while the card is frozen

29. Regular Severity Infraction Penalties • 3rd Offense • Penalty – Freeze Card for 120 calendar days after resolution has been completed • Resolution Requirements – Proper Documentation received or adjustment made • Advances or Prepaids will not be issued while the card is frozen • 4th Offense • Penalty – Revoke Card permanently • Penalties are determined by the amount of infractions incurred. Infractions will continuously compile for the entire life of the card.

30. Level 2 of Infractions • High Severity Infractions (3 infractions until card revocation) • Late Statement – 30 days or more • Inappropriate Purchase (i.e.: entertainment, food, gift card/certificates etc.) • Unintentional Personal use • Charging expenses that are not for the cardholder • Charging expenses to card when no travel authorization has been created or approved • Failure to comply with State Contract Terms (without explanation) • Other infractions deemed as High Severity Infractions by the Travel Office

31. High Severity Infraction Penalties • 1stOffense • Penalty – Freeze Card until infraction is resolved • Resolution Requirement – Documents received, repayment of funds, adjustments made • Advances or Prepaidswill not be issued while the card is frozen • 2nd Offense • Penalty – Freeze Card for 90 calendar days after infraction has been resolved • Resolution Requirement – Documents received, repayment of funds, adjustments made. Letter from traveler and budget authority explaining action plan put into place so this infraction will not be repeated • Advances or Prepaidswill not be issued while the card is frozen • 3rd Offense • Penalty – Revoke Card permanently • Penalties are determined by the amount of infractions incurred. Infractions will continuously compile for the entire life of the card.

32. Level 3 of Infractions • Critical Severity Infractions (immediate card revocation) • Intentional Personal Use • Other infractions deemed as Critical Infractions by the Travel Office

33. Critical Severity Infraction Penalty • 1stOffense • Penalty – Revoke Card permanently. Notify Division Head and University Police • Penalties are determined by the amount of infractions incurred. Infractions will continuously compile for the entire life of the card.

34. References Online • Travel Card Policies & Procedures • http://www.uncw.edu/policies/business.html • Travel Card Webpage • http://www.uncw.edu/travel/visatravelcard.html • Travel Card System • https://busaff.uncw.edu/ubusiness/index.cfm • Step-by-step Guide for Travel Card • http://www.uncw.edu/travel/documents/StepbyStepGuideforTravelCard_002.pdf

35. Travel Card Cycles, Dates & Deadlines Mail to: Sandy Gladden Travel Office Box 5660 All statements are due to the Travel Office by 4:30 PM on above dates. Cards will be frozen until statement received.