Coaching

1. Coaching A Path to Long Term Excellence

2. Why Coaching Now • Innovation is endless • Retention of people • Working in a multicultural environment • Others? Karyn Lazarus 541-917-1873

3. Desired Results of Coaching • Long Term Excellent Performance • Self-Correction • Self-Generation Karyn Lazarus 541-917-1873

4. Amoeba Model vs. What Really Happens Sugar (reward) Needle (poke) • Doesn’t have long term effect • Rewards can occur w/o effort • Eliminates self-correction • Action only taken when prompted • Eliminates self-generation Karyn Lazarus 541-917-1873

5. Premises of Coaching Behavior Structure of Interpretation Language Practices • Job of coach: • Understand the client’s structure of interpretation • In partnership alter this structure to get desired outcomes • By providing a new language (self-correction and self-generation) and • By providing practices (long term excellent performance) Karyn Lazarus 541-917-1873

6. Coaching Principles Relationship Mutually Satisfying Based on Mutual Respect Mutual Trust Freedom of Expression • Pragmatism • Outcome based • Relentless Correction • Two Tracks • Client and coach engaged in • learning • Breakdowns may occur in either’s • commitment or competence • Always/Already • Always in the middle of • something • Not empty vessels • Immediate concerns • Current commitments • Techniques Don’t Work • Manipulative • Undermine dignity • Foster resistance and resentment Karyn Lazarus 541-917-1873

7. Coaching Process Establish Relationship Recognize Opening Observe/ Assess Enroll Client Coaching Conversation Karyn Lazarus 541-917-1873

8. Coaching Process Establish Relationship Recognize Opening • Shared commitment • Mutual Trust • Mutual Respect • Mutual Freedom of Expression Observe/ Assess Enroll Client Coaching Conversation Karyn Lazarus 541-917-1873

9. Coaching Process Establish Relationship Recognize Opening • Types of Openings • Performance Review • New Skill • Expressed frustration, need or disappointment • Interruption in accomplishment • Broken promises • Requests • Business needs: high/lower costs • Resistances • Habit • Social Identity Observe/ Assess Enroll Client Coaching Conversation Karyn Lazarus 541-917-1873

10. Coaching Process Establish Relationship Recognize Opening • A way of speaking about • the person, it is not the person • Keep the client a mystery • Validity of process is based on • usefulness Observe/ Assess Enroll Client Coaching Conversation Karyn Lazarus 541-917-1873

11. Coaching Process Establish Relationship Recognize Opening Observe/ Assess • Define outcomes • Establish commitment of • coach • Establish commitment of client • Confront potential hindrances • Continue steps until completion Enroll Client Coaching Conversation Karyn Lazarus 541-917-1873

12. Coaching Process Establish Relationship Recognize Opening Observe/ Assess Enroll Client Coaching Conversation Karyn Lazarus 541-917-1873

13. Sample Self-Observation Exercise • Invent, by declaration, an internal separation in yourself. Divide yourself into two persons, one who acts/reacts in life and one who observes and is passive in life. • Begin to observe how you react in life. Observe what happens (life) and then what you do, say, feel, think, your reactions, etc. Observe quietly, passively. Keep noticing your judgment about yourself, about others, about life. Observe your internal states as well as what you show the world. • At the end of each day, scan through your day again and note what happened and how you reacted. • Do this exercise for ten days. Karyn Lazarus 541-917-1873

14. Sample Practice Exercise • Objective: To become aware of my challenging behaviors and their consequences. • Instructions: • Stop twice each day – at midday and at the end of the day --- and ask yourself the following questions. • I suggest you anticipate this exercise by observing yourself throughout your day. You may wish to • record your responses in your journal. • Who did I challenge today? • Why? • What were al the outcomes of this challenge • What actions will I take from what I observed? Karyn Lazarus 541-917-1873

15. Appendix Karyn Lazarus 541-917-1873

16. Assessment Model: 5 Elements Model • Immediate concerns • Ask what those are • Commitments • Competency to achieve commitments • Future Possibilities • Desired achievements • Potential roadblocks • Potential solutions • Personal/Cultural History • Mood Karyn Lazarus 541-917-1873

17. Assessment Model: Domains of Competence Qualities: Rigor, objectivity, persistence, creativity, focus. Skills: Analyzing, predicting, simplifying, building Models, organizing and prioritizing. Facts and Events Qualities: Empathy, openness, Optimism, faith, reliability. Skills: Listening, speaking, setting standards, learning, and innovating. Relationship (others) Qualities: Vision, passion, integrity, Trust, curiosity, daring. Skills: self-observation, -knowledge, -management, -remembering, -consistency. Self-Management (I) Karyn Lazarus 541-917-1873

18. Assessment Model: Components of Satisfaction and Effectiveness • Intellect • Making distinctions • Predicting consequences of action • Emotion • Bring people or events close or moving them away • Will • What is said will happen does happen • Context • Done inside of purpose • Soul • Compassion/kindness • Experience of connectedness Karyn Lazarus 541-917-1873

19. Type One Coaching Conversation Process • Enrollment • Clarifying Intention • Revealing Thought Process • Invitation to See a New Way • New Actions and Offering Support Karyn Lazarus 541-917-1873

20. Type Two Coaching Conversation Process • Openings for coaching: • Work breakdown • Enhancing competence • New possibility: role, product, market • Observation of Client • Assessing structure of interpretation • Assessing level of competence • Observing client behavior associated with • topic of coaching • Session I • Enrollment • Clarify outcomes • Promising support • Observation exercises • Setting up communication • Planning follow-up • Session II • Report on observation exercise • Discuss new behavior • Assign new practices • Session III • Report on new practices • Results of new behavior • Effect of new competence: relationships, • identify, effectiveness • Recommendations for the future Follow-Up Conversations Follow-Up Conversations Karyn Lazarus 541-917-1873

21. Type Three Coaching Conversation Process • What will you specifically recognize the fulfillment of the coaching program? List observable phenomena. • What distinctions must the client incorporate in order to fulfill the outcome as specified? • What distinctions (e.g., belief, fear, negative assessment) must the client abandon? • What life-world structures (habits, relationships, practices, etc.) maintain the hindering distinctions? • What exercises(s) or practices(s) can you assign that will allow your client to observe these distinctions and structures? • What practices can you assign that will incorporate the new distinctions (from #2 above) • What are the likely potential breakdowns in your client’s enacting these practices? • What will these breakdowns reveal t your client? Should you allow the breakdowns to happen to try to prevent them? • What support will your client require during the program, especially during breakdown? • Who can provide support for your client? • How could you structure this coaching program? • What metaphor(s) could you use to show the outcome of the program to your client? • What paperwork (calendars, worksheets, etc.) would support your client? • How can you present this program to your client? What questions is your client likely to have? What concerns? What objections? How can you address these? Karyn Lazarus 541-917-1873