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Ensuring Consumer Safety and Rights in Sustainable Development and Fair Business Practices

This article discusses crucial consumer issues such as food safety, halal standards, accessibility for persons with disabilities (OKU), transportation, and healthcare costs. It emphasizes the need for businesses to adhere to fair practices in providing safe products, transparent information, and efficient complaint resolution mechanisms. By respecting consumer privacy and addressing potential conflicts, businesses can enhance public trust. The discussion draws upon OECD principles aimed at aligning market practices with sustainable development and consumer protection.

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Ensuring Consumer Safety and Rights in Sustainable Development and Fair Business Practices

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  1. Consumer issues • Keselamatanmakanan • Halal • Pembangunan Lestari (recycle, plastik, landfill, • Harga • PengangkutanAwam • KemudahanOrangKurangUpaya (OKU) • Pelaburan • keselamatanjalanraya • Kos perubatan/ insurans • Dll.

  2. Problems encountered by consumers

  3. Where can conflict occur?

  4. Consumer Interests (OECD Netherland) Business/enterprises should: act in accordance with fair business & ensure the safety and quality of the G/S they provide. 1. Meet all agreed or legally required standards for consumer health and safety, including health warnings and product safety and information labels. 2. Provide accurate and clear information regarding their content, safe use, maintenance, storage, and disposal sufficient to enable consumers to make informed decisions. 3. Provide transparent and effective procedures that address consumercomplaints and contribute to fair and timely resolution of consumerdisputes without undue cost or burden. 4. Not make representations or omissions, nor engage in any other practices,that are deceptive, misleading, fraudulent, or unfair. 5. Respect consumer privacy and provide protection for personal data. 6. Co-operate fully and in a transparent manner with public authorities in theprevention or removal of serious threats to public health and safety deriving from the consumption or use of their products.

  5. The market chain, market actors & market services consumption retailing trading processing trading handling production

  6. CHANGING MARKET

  7. Concept of Consumer WB for Consumer Master Plan Masud, Paim, Haron, Selvaratnam, Rasagaran and Seth (2009).

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  9. Rujukanutama: Noorsharipahbt. Sultan sidi (2011), The Different Scenarios Of Housing Problem In Malaysia. SyarahanPerdana 2011, UniversitiTun Hussein Onn Malaysia

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