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Enhancing Administrative Support in NFS: Project Overview and Strategies for Improvement

This project aims to improve NFS’ administrative support ratio through functional skills categorization, creation of support groups, and staff redeployment to under-resourced functions. By relieving operations managers of administrative burdens, we can enhance their focus on operational performance. Key strategies include improving access to specialized support services, optimizing work distribution among administrative staff, and establishing a clear development path for support staff. The project will involve data analysis and implementation across three phases, ensuring 100% participation through focus groups, and maintaining continuous engagement with the concerned staff.

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Enhancing Administrative Support in NFS: Project Overview and Strategies for Improvement

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  1. NFS Administrative shared service Project overview Company Forum July 2012

  2. Improve NFS’ administrative support ratio through – • Functional skills categorisation • Creation of support groups • Staff redeployment to under resourced functions • Relieve the operations manager from administrative burden to focus on operational performance improvement through – • Access to an appropriate level of administrative support for all line managers. • Specialised support service capacity. • Improved work distribution among administrative/secretarial staff. • Establish development path for administrative support staff

  3. Establish project team (HR managers & consultants) • Project to comprise of data analysis, Design and implementation phases (3 Phases) • Data collection through focus groups cross organisational (CS/CNS/CS) • Administrative staff re functions and time demands • Management (M6/5/4) re required support functions, level & frequency • 100% Population participation following focus groups’ inputs • Project team to meet on delivery of milestones to deliberate results and next steps • Periodic feedback to executive team • Continuous engagement with staff concerned

  4. Population feedback through web interface Data collection phase 1: Establish demograpics October/November 2012 Executive sign-off Data collection Phase 2: Focus groups September 2012 September 2012 Implementation September 2012 August 2012 May 2012 Staff briefing July 2012 April 2012 Data Analysis & scenario creation Socialise project objectives with Organised Labour

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