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GEB 3213

GEB 3213. Lecture 7: Bad News and Indirect Messages. Common Types of Bad News Messages. 1. List the three main types of bad news messages. In a Bad News Message, Aim to…. ____________ ___________ ___________ ____________. Focus Strongly on Reader in Bad News Message. ________________

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GEB 3213

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  1. GEB 3213 Lecture 7: Bad News and Indirect Messages

  2. Common Types of Bad News Messages 1. List the three main types of bad news messages.

  3. In a Bad News Message, Aim to… • ____________ • ___________ • ___________ • ____________

  4. Focus Strongly on Reader in Bad News Message • ________________ • ________________ • ___________________

  5. Should You Apologize? 5. NO, not if 6. YES...if

  6. Stylistic Techniques for Softening Bad News 7. 8.

  7. The Indirect Pattern 9. List the four steps of the Indirect Approach to bad news. 10. Why is the bad news buried in the middle of the bad news message?

  8. Do Not Use Buffers When

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