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Embracing the eBusiness Reality

Embracing the eBusiness Reality. October 2000. Embracing the eBusiness Reality. MDSI Introduction eBusiness Solutions Channels Competition Financial Organization. Powering a Revolution in Service Management. Services Organization. Consumer. Resource.

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Embracing the eBusiness Reality

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  1. Embracing the eBusiness Reality October 2000

  2. Embracing the eBusiness Reality • MDSI Introduction • eBusiness Solutions • Channels • Competition • Financial • Organization

  3. Powering a Revolution in Service Management ServicesOrganization Consumer Resource Leader -Wireless Workforce Management Applications

  4. MDSI History eBusiness Strategy IPO NASDAQ Founded Listed TSE Acquired Connectria Acquired Alliance (Chicago) Corporate Developments 1993 1994 1995 1996 1997 1998 1999 2000 • Utility • All Service Markets • Companies of any size • Telco • Cable • Insurance 100+ Customers 80,000+ Mobile Users Leading Market Share ‘000’s of Companies ’00,000,000’s of Companies Market Opportunity

  5. The Power… behind the Portal eBusiness Infrastructurefor Service Economy • Service economy is major sector of US economy • Wireless Internet revolutionizing the Services economy Buying Services Trading Cumulative Value Buying Products Finding Connecting Time

  6. Our Solutions Manage the Service Event • More convenient • Better choice • On time performance Consumer Internet Portal e.g. OurHouse.com Service Company e.g. Fred’s Plumbing Mobile Resource / Technician • Increase Revenue • Reduce operating costs • Increase customer satisfaction

  7. 7 x 24 access research, schedule and confirm an appointment Order tracking Reminder, enroute, onsite, complete Internet Marketing of Services Sell services and book appointments Appointment scheduling Resource Assignment Resource Management and optimization Dispatching Wireless Communication Paperless service order processing Analysis and reporting MDSI’s eBusiness Enables... for the Service Company for the Customer New New

  8. eBusiness allows MDSI to serve Any Size Customer Any Vertical Customers Solutions • Enterprise • Software License Sale • Provide Implementation Services • Install on Customer Site • ASP • Outsource of Enterprise Solution • Standard ASP offerings per industry • Wireless “bundles” • Hosted at MDSI Hosting center • eService • Wireless Internet based • Simplified scheduling and resource management, dispatching • Powering Enterprise or Service Portals

  9. A single connection point for company’s wireless needs Enables Mobility management Ubiquitous wireless coverage Multiple devices for same business process Mobile development application capabilities Wireless Internet Services Wireless Hosting Center St. Louis Service Provider

  10. Revenue Models Enterprise Licenses , Implementation & Wireless Services ASP Subscription (Monthly) & Wireless Services eService Subscription (Monthly or Transaction) & Wireless Services

  11. Embedded software Solution Partners • Wirelesscarriers • Mobile devices • Implementation

  12. Sales Channels Advantex Enterprise MDSI Direct ISV’s & SI’s ASP’s Wireless Carriers MDSI Direct ISV’s & SI’s ASP eService Portals Wireless Carriers

  13. Competition - eService • ClickSoftware • eDispatch Scalability • iMedeon • DynamicMobile • eMobileData • PointServe • Xtime • MegaTribe • JackNabbit Functionality New competitors emerge on a weekly basis…

  14. Financial Growth US$ Millions eBusiness Enterprise Software,Services & Maintenance Hardware Analyst Estimates Reflects continuing operations only, exclusive of historical Connectria results

  15. Organizational Impact of eBusiness eBusiness Enterprise eService Wireless ASP

  16. Conclusion • The Internet changes everything … • MDSI is shifting from a software product company to a services company • Adding new high growth business models • Revenue mix will greatly change • You have to move fast to survive • You have to partner to prosper in the internet age

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