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Conflict Resolution Strategies for Successful Projects

Learn effective conflict resolution strategies and tools to enhance project success, including conflict intensity, linear responsibility chart, and resolution modes like withdrawal, smoothing, compromising, forcing, confrontation. Explore the role of the conflict manager in understanding, clarifying, and facilitating resolutions.

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Conflict Resolution Strategies for Successful Projects

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  1. Chapter 7Conflicts

  2. Objectives • Specific, not general • Not overly complex • Measurable, tangible, and verifiable • Appropriate level, challenging • Realistic and attainable • Established within resource bounds • Consistent with resources available or anticipated • Consistent with organizational plans, policies, and procedures

  3. Type Of Conflicts • Equipment and facilities • Manpower resources • Capital expenditures • Costs • Technical opinions and trade-offs • Priorities • Administrative procedures • Scheduling • Responsibilities • Personality clashes

  4. Successful Projects Unsuccessful Projects Life Cycle Phases • How can we relate project life cycle, conflict intensity and project success? Conflict Intensity

  5. Linear Responsibility Chart

  6. Resolution Modes • Withdrawal. Retreating or withdrawing from an actual or potential disagreement. • Smoothing. De-emphasizing or avoiding areas of difference and emphasizing areas of agreement. • Compromising. Bargaining and searching for solutions that bring some degree of satisfaction to the parties in a dispute. Characterized by a “give-and-take” attitude.

  7. Resolution Modes (Continued) • Forcing. Exerting one’s viewpoint at the potential expense of another. Often characterized by competitiveness and a win-lose situation. • Confrontation. Facing the conflict directly, which involves a problem-solving approach whereby affected parties work through their disagreements.

  8. The Conflict Manager • Knows the organization • Listens with understanding rather than evaluation • Clarifies the nature of the conflict • Understands the feelings of others • Suggests the procedures for resolving differences • Maintains relationships with disputing parties • Facilitates the communications process • Seeks resolution

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