General Session Panel Brian Triplett, Vice President Commercial Solutions VISA, U.S.A.

2. BUSINESS RISK FOR COMMERCIAL PAYMENT PROVIDERS General Session Panel Brian Triplett, Vice President Commercial Solutions VISA, U.S.A. Date Wednesday, April 27 Time 8:45-10:00 NCMA World Congress 2005 “Prime Time: Contract Management at the Core of the Enterprise”

3. Risk For commercial payment solution providers to stay at the forefront in an ever-changing and challenging environment and be responsive to members, cardholders and merchants In response, Visa has moved from a credit card provider to a full payment solutions provider NCMA World Congress 2005 “Prime Time: Contract Management at the Core of the Enterprise”

4. Stakeholder Concerns Members – profitable, differentiation Merchants – economical, customer satisfaction Cardholders – ubiquitous, secure, efficient NCMA World Congress 2005 “Prime Time: Contract Management at the Core of the Enterprise”

5. A Little Card Background Consumer Products • Credit, Debit, Pre-paid Commercial Products • Purchase • Used by businesses to enable employees to buy and pay for commercial business supplies/services • Corporate • Used by businesses to enable their employees to make travel-related business expenses • Business • Used by small businesses to buy and pay for business expenses NCMA World Congress 2005 “Prime Time: Contract Management at the Core of the Enterprise”

6. Commercial Card ProgramsPurchase Growing Faster Program Growth in Dollars (Billions) The U.S. Market for Corporate Credit Cards and Purchasing Cards, Packaged Facts, January 2005 NCMA World Congress 2005 “Prime Time: Contract Management at the Core of the Enterprise”

7. $14.5 Trillion (e) Payment Company Share of CCE2.0% Commercial Consumption Expenditure 2004 Estimate – B2B Potential for Card Growth! 2004 Penetration defined as Visa, MC, and AMEX purchase volume. NCMA World Congress 2005 “Prime Time: Contract Management at the Core of the Enterprise”

8. The Early Years of Commercial CardsMaximum Control – Minimum Savings Common Program Attributes • Documented Corporate Policy • Very few get cards • Maximum supervision/oversight • Inherent Internal Controls • Limits set to minimum – prove you need more • MCC Blocking limits card use • Reporting • End of the month via Paper • Audit • After the fact • Reconciliation • After the fact • Data Integration minimal and at organization level NCMA World Congress 2005 “Prime Time: Contract Management at the Core of the Enterprise”

9. The Current State of CardsTechnological Advances & Program Experience = Increase Savings • Consultative Approach with Clients • Best practices studies • Program optimization tools • Experienced staff • Introduction of New Technologies/Capabilities • Security (PCI DSP, VbV, CVV2, advanced authorization, zero liability, ID Theft education) • Real time reporting tools • Partnering with IRS and clients (QPCA) • Exception reporting (Q-Mart) • Variable fee models (Visa Commerce) NCMA World Congress 2005 “Prime Time: Contract Management at the Core of the Enterprise”

10. From Rarity To Best Practice To Common Practice • Corporations are no longer asking if they can use the card – they are asking where else can they use the card • Growth rates are strong • Expect 15 to 20% and greater growth each year thru 2009 • New solutions are being implemented • Integration into core business systems • Next generation B2B payments • Data and reporting tools NCMA World Congress 2005 “Prime Time: Contract Management at the Core of the Enterprise”

11. Applicability of Sarbanes-Oxley Act • Average transactions increasing in value • Movement from overhead to direct cost accounts • Internal controls inherent in application makes compliance with Sarbanes-Oxley Act easier NCMA World Congress 2005 “Prime Time: Contract Management at the Core of the Enterprise”

12. Summary • To stay in the forefront, payment providers must continually develop new technologies and solutions to meet cardholder, member as well as merchant needs. • It’s not just technology. You need to know your client’s business and must take on a consultative role. • Providers must be willing to adapt to changing environments and think outside the box NCMA World Congress 2005 “Prime Time: Contract Management at the Core of the Enterprise”