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LANL Exchange / Blackberry Deployment

This document outlines the deployment of Blackberry services integrated with Exchange 2007 at LANL, detailing architecture, prerequisites, and support mechanisms. Key topics include pilot evaluations, installation of Office 2007/2008, and user migration strategies. It highlights secure access to corporate data, compliance with security protocols, and device specifications. The plan emphasizes user support, desktop implementation standards, and a phased rollout that began with a small pilot group before full production. Critical deadlines and future enhancements for the Blackberry Enterprise Server are also discussed.

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LANL Exchange / Blackberry Deployment

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  1. LANL Exchange /Blackberry Deployment June 2, 2009 Anil Karmel Solutions Architect Network and Infrastructure Engineering Production Systems

  2. Outline • Exchange Deployment • Exchange / Blackberry Architecture • Blackberry Deployment • Desktop Support • Questions

  3. Exchange Deployment Audiences & Prerequisites • Two Pilot Audiences • Technical Pilot Users • Customer Pilot Users • Prerequisites • Installation of Office 2007 / Office 2008 • Migration to Exchange 2007 • Electronically signed Blackberry Request / Rules of Use • http://int.lanl.gov/orgs/nie/nie4/blackberry/

  4. Exchange DeploymentExchange 2007 • Exchange Features • Outlook 2007 / Entourage 2008 Client • Required rollout of Office 2007 Professional (Windows) or Office 2008 (Mac) • Fully populated LANL Global Address List • CyrusMail and MeetingMaker are systems of record • Approx 1000 Exchange / 200 Blackberry users • ESP 8 for Windows users / EDS 7 for Mac users • Things to Note • 1GB Mailbox limit • 5000 item limit per folder • 32kb Client Rule limit / 64kb Server Rule limit • Message recall

  5. Exchange DeploymentExchange 2007 • Alpha, Beta & Production Exchange 2007 Infrastructure implemented • Outlook 2007 client required for connectivity to Exchange • Required rollout of Office 2007 Professional client • Microsoft Entourage 2008 supported for Macs • Conducting evaluation of potential Linux clients (Novell Evolution)

  6. Blackberry DeploymentKey Features • Secure access to Email & Corporate Data via Blackberry Enterprise Server 4.1 SP6 • Security • Secured with DISA/DoD Secure Technical Implementation Guide • Certified under Network Connected Wireless Site Security Plan • Devices • Blackberry 8830 World Edition (Verizon Wireless)

  7. Blackberry DeploymentArchitecture

  8. Blackberry Deployment Security Implications • Blackberry can’t connect to a foreign wireless network (no WiFi) • Only a LANL-supplied SIM can be used on the device • No third party applications allowed • USB port and microSD card slot disabled • 24/7 phone number to call if Blackberry is lost or stolen • Approved for foreign travel

  9. Blackberry DeploymentFuture Options • Blackberry Enterprise Server 5.0 • Server Features • New Administrative Console • Built-in High Availability and Reliability • Blackberry Enterprise Transporter – seamless migration from 4 to 5 • End User Features • Remote File Access • Email Folder Management • Flag emails for follow up • Blackberry 8830 OS 4.5 (released by Verizon on 4/21/09) • Entrust encryption / decryption now fully functional • Vastly improved Blackberry web browser interface

  10. Workflow

  11. Desktop SupportProject Timeline • Pilot • Approx 45 users and tech support staff • 4/16/08 to 10/31/08 • Controlled Release, Phase 1 • Senior Managers only • 11/2/08 to 1/30/09 • Controlled Release, Phase 2 • Senior Managers and extensive travel users • 1/30/09 to 6/09 • Full Production – Open to all LANL staff • 6/09

  12. Desktop SupportStandards & Planning • Mail migration standards and strategies were documented for Mac and Windows clients • SWAT team was established and trained • Support, Communication, Training and Staffing Plans were developed for Controlled Release phases

  13. Desktop SupportImplementation • LANL managers were identified and prioritized • Desktop Support knowledge base established • Migration Standards • Managers – (Windows only) migrate previous year of e-mail into Outlook local .pst file. • All others – (Windows only) migrate previous month of e-mail only. • Leave legacy mail client and all mail on system • Phase 2 added extensive foreign and domestic travel users

  14. Questions?

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