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LANL Exchange / Blackberry Deployment

LANL Exchange / Blackberry Deployment. June 2, 2009. Anil Karmel Solutions Architect Network and Infrastructure Engineering Production Systems. Outline. Exchange Deployment Exchange / Blackberry Architecture Blackberry Deployment Desktop Support Questions.

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LANL Exchange / Blackberry Deployment

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  1. LANL Exchange /Blackberry Deployment June 2, 2009 Anil Karmel Solutions Architect Network and Infrastructure Engineering Production Systems

  2. Outline • Exchange Deployment • Exchange / Blackberry Architecture • Blackberry Deployment • Desktop Support • Questions

  3. Exchange Deployment Audiences & Prerequisites • Two Pilot Audiences • Technical Pilot Users • Customer Pilot Users • Prerequisites • Installation of Office 2007 / Office 2008 • Migration to Exchange 2007 • Electronically signed Blackberry Request / Rules of Use • http://int.lanl.gov/orgs/nie/nie4/blackberry/

  4. Exchange DeploymentExchange 2007 • Exchange Features • Outlook 2007 / Entourage 2008 Client • Required rollout of Office 2007 Professional (Windows) or Office 2008 (Mac) • Fully populated LANL Global Address List • CyrusMail and MeetingMaker are systems of record • Approx 1000 Exchange / 200 Blackberry users • ESP 8 for Windows users / EDS 7 for Mac users • Things to Note • 1GB Mailbox limit • 5000 item limit per folder • 32kb Client Rule limit / 64kb Server Rule limit • Message recall

  5. Exchange DeploymentExchange 2007 • Alpha, Beta & Production Exchange 2007 Infrastructure implemented • Outlook 2007 client required for connectivity to Exchange • Required rollout of Office 2007 Professional client • Microsoft Entourage 2008 supported for Macs • Conducting evaluation of potential Linux clients (Novell Evolution)

  6. Blackberry DeploymentKey Features • Secure access to Email & Corporate Data via Blackberry Enterprise Server 4.1 SP6 • Security • Secured with DISA/DoD Secure Technical Implementation Guide • Certified under Network Connected Wireless Site Security Plan • Devices • Blackberry 8830 World Edition (Verizon Wireless)

  7. Blackberry DeploymentArchitecture

  8. Blackberry Deployment Security Implications • Blackberry can’t connect to a foreign wireless network (no WiFi) • Only a LANL-supplied SIM can be used on the device • No third party applications allowed • USB port and microSD card slot disabled • 24/7 phone number to call if Blackberry is lost or stolen • Approved for foreign travel

  9. Blackberry DeploymentFuture Options • Blackberry Enterprise Server 5.0 • Server Features • New Administrative Console • Built-in High Availability and Reliability • Blackberry Enterprise Transporter – seamless migration from 4 to 5 • End User Features • Remote File Access • Email Folder Management • Flag emails for follow up • Blackberry 8830 OS 4.5 (released by Verizon on 4/21/09) • Entrust encryption / decryption now fully functional • Vastly improved Blackberry web browser interface

  10. Workflow

  11. Desktop SupportProject Timeline • Pilot • Approx 45 users and tech support staff • 4/16/08 to 10/31/08 • Controlled Release, Phase 1 • Senior Managers only • 11/2/08 to 1/30/09 • Controlled Release, Phase 2 • Senior Managers and extensive travel users • 1/30/09 to 6/09 • Full Production – Open to all LANL staff • 6/09

  12. Desktop SupportStandards & Planning • Mail migration standards and strategies were documented for Mac and Windows clients • SWAT team was established and trained • Support, Communication, Training and Staffing Plans were developed for Controlled Release phases

  13. Desktop SupportImplementation • LANL managers were identified and prioritized • Desktop Support knowledge base established • Migration Standards • Managers – (Windows only) migrate previous year of e-mail into Outlook local .pst file. • All others – (Windows only) migrate previous month of e-mail only. • Leave legacy mail client and all mail on system • Phase 2 added extensive foreign and domestic travel users

  14. Questions?

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