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Implementing the Dignity Challenge

Eileen Sills CBE, Chief Nurse/Director of Clinical Services at Guy's & St. Thomas' NHS Foundation Trust, discusses the implementation of the Dignity Challenge. She highlights the importance of board and executive team support, overcoming cynicism, and integrating dignity into everyday practices rather than treating it as a separate project. Initiatives include staff briefings, volunteer working groups, and a commitment to trust-wide communication. The focus is on recognizing small changes that can significantly enhance patient care, with executive leadership vital for success.

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Implementing the Dignity Challenge

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  1. Implementing the Dignity Challenge Eileen Sills CBE Chief Nurse/Director of Clinical Services Guy’s & St Thomas’ NHS Foundation Trust

  2. Where to Begin • Support from the Board and Executive Team • Over coming the cynicism • Drip feeding information to senior staff from: • Patient feedback survey’s • Complaints • Patient choice • Not seeing Dignity as a separate project, but intertwined in everything we do • Executive leadership • Don’t be overwhelmed

  3. What did we do at GSTT • Staff briefings, without setting expectations • We used our ‘Fridays’ with a difference’ initiative to raise awareness • We asked for volunteers from across the trust to participate in 10 working groups to look at each challenge • We randomly selected staff into each group, identified a lead and gave then freedom to go away look at the challenge and do a stock take of what was happening within each challenge • Each group is feeding back their findings over the next 3 months • Themes will then be identified and work will begin

  4. All members of the group signed up as dignity champions • Trust wide communication • This has become a Trust priority with Board commitment

  5. Key Messages • Don’t make it difficult, start small, recognise what is already happening and build on it • It’s often the small things that make the biggest difference to our patients • Put dignity at the heart of everything you do, its not a separate initiative • You need executive leadership or sponsors to make this happen

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