1 / 12

2011 ACCA

2011 ACCA. Service Managers Forum Managing By The Numbers. Matthew A. Maleske. 7 th grade Math & Science teacher Entered HVAC Industry in 1999 Maintenance Technician for Artic Aire Service Experts: District Sales & Service Trainer Regional Sales & Service Trainer

maris-hawkins
Télécharger la présentation

2011 ACCA

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 2011 ACCA Service Managers Forum Managing By The Numbers

  2. Matthew A. Maleske • 7th grade Math & Science teacher • Entered HVAC Industry in 1999 • Maintenance Technician for Artic Aire • Service Experts: • District Sales & Service Trainer • Regional Sales & Service Trainer • General Manager • General Air Conditioning & Heating • General Manager • Started Own Company • On-Site Business Consulting & Sales Training GoBenchmark.com

  3. Residential Replacement Business Model $702 Annual Revenue Sales GoBenchmark.com 25% Maintenance Agreement Customer Demand Service IAQ & Accessories 75% Open Tune-Ups 63%

  4. RPTTH Revenue Per Time Ticket Hour Meaning: Revenue Per Billable Hour To Get This Number: Take Total Revenue For The Tech For The Day Divided By The Number Of Hours That Tech Billed You For The Day Example: $680 Generated 8 Hours Billed To Company $680 Divided By 8= $85GoBenchmark.com

  5. RPTTH What Are Good Numbers Service Maintenance $125-$140 $90-$115 Possible Solutions If These Numbers Are LOW *Adjust Flat Rate Pricing *Training *Not Offering Accessories And Preventative RepairsGoBenchmark.com

  6. Average Ticket Meaning: Total Revenue Divided By Calls To Get This Number: Take The Total Amount Of Revenue Collected For The Day and Divide It By The Number Of Calls That The Technician Ran. Example $680 Generated 5 Calls Ran $680 Divided By 5= $136 GoBenchmark.com

  7. Average Ticket What Are Good Numbers? Service Maintenance $190-$225 $125-$140 Possible Solutions If These Numbers Are LOW *Adjust Flat Rate Pricing *Training *Not Offering Accessories And Preventative RepairsGoBenchmark.com

  8. Labor Rate The Best Measuring Stick Meaning: Percentage Of Labor Based On Revenue To Get That Number: The Amount Of Revenue Generated Divided By The Amount You Have To Pay The Technician For That Time Example: 8 Hours X $20(Hourly Rate)=$160 $160 Divided By $680=24%GoBenchmark.com

  9. Labor Rate What Are Good Numbers? Service Maintenance 22% 34% Possible Solutions If These Numbers Are LOW *Adjust Flat Rate Pricing *Training *Not Offering Accessories And Preventative RepairsGoBenchmark.com

  10. Services Benchmark Technician Training IAQ Sales Training Comfort Advisor Training Business Consultation Company Planning Meetings Keynote Speaking GoBenchmark.com

  11. Please Arrange A Time For Us To Talk During ACCA 2011! GoBenchmark.com

  12. Where You Put Your Focus… Is Where You See Results! -Matthew A. Maleske GoBenchmark.com

More Related