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EFFECTIVE COMMUNICATION AND THE NURSING PROCESS

EFFECTIVE COMMUNICATION AND THE NURSING PROCESS. COMMUNUCATION. the exchange of information a vital part of everyday life. PURPOSES OF COMMUNICATION. to inquire to inform to persuade to develop rapport. COMMUNICATION GOALS. Obtain useful information

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EFFECTIVE COMMUNICATION AND THE NURSING PROCESS

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  1. EFFECTIVE COMMUNICATIONAND THE NURSING PROCESS

  2. COMMUNUCATION • the exchange of information • a vital part of everyday life

  3. PURPOSES OF COMMUNICATION • to inquire • to inform • to persuade • to develop rapport

  4. COMMUNICATION GOALS • Obtain useful information • Facilitate patient understanding • Provide information and problem-solving skills • Encourage acceptance of responsibility • Foster independence • Relieve stress • Develop trust

  5. COMMUNICATION IN NURSING Nurses communicate when: • assessing patient needs • planning care • implementing care • evaluating care

  6. Effective Communication Requires: • a caring and respectful attitude • being an expert listener • maintaining confidentiality • being considerate and courteous • preserving self-respect • aiming for understanding

  7. Effective Communication: the 6 “Cs” • Clear • Complete • Concise • Consistent • Correct • Courteous

  8. THE HELPING RELATIONSHIP The helper demonstrates: • caring • hope • sensitivity • empathy • unconditional positive regard • empowerment

  9. CHARACTERISTICS OF THE HELPING RELATIONSHIP • focused on the needs of the patient • goal-oriented and purposeful • time limited

  10. PHASES OF THE HELPING RELATIONSHIP • Orientation Phase • Working Phase • Termination Phase

  11. ORIENTATION PHASE • “getting to know you” phase • sets tone • introductions • explain roles • agreement reached on goals/contract • trust develops gradually

  12. WORKING PHASE • identification of the problem(s) • nurse models and teaches effective problem-solving skills • patient diligently practices these skills • the overall goal is facilitating growth and change through use of the nursing process • A- assessment • P- planning • I- intervention • E- evaluation

  13. TERMINATION PHASE • review and summary of goals met/unmet • acknowledging feelings about termination • ideally results in resolution of the identified problem(s)

  14. Throughout all these phases, the patient is wanting to know “what changes do I need to make in my life, and how will I cope with these changes.”

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