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effective communication and the ada

effective communication and the ada

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effective communication and the ada

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    1. 1 Effective Communication and the ADA DBTAC: Rocky Mountain ADA Center CO, MT, ND, SD, UT, & WY 800/949-4232 (V, TTY) www.adainformation.org

    2. 2

    3. 3 Covered Individuals Have an impairment that substantially limits a major life activity Have a record of an impairment Regarded by others has having an impairment

    4. 4 Statistics 53 million Americans with disabilities Wheelchair users 2% Seizure disorders 4% Blind/low vision 15% Mental health 25% Deaf/hard-of-hearing 50% 30% of families with one (or more) member with a disability

    5. 5 Who Has Responsibilities? Employers with 15 or more employees State and local governments Private businesses

    6. 6 ADAs Communication Requirements Overview of Title II & Title III requirements Relevant definitions

    7. 7 Communication Requirements Communication with individuals with disabilities must be as effective as communication with others Extra charges for people with disabilities are not permitted (no surcharge) All service users can be charged equally

    8. 8 Equally Effective Communication Provide appropriate auxiliary aids & services No requirement to provide personal devices & services No fundamental alteration or undue burden required

    9. 9 Fundamental Alteration Fundamental alteration: changes the essence of a program or service A modification so significant that it alters the essential nature of the goods, services, facilities, privileges, advantages, or accommodations offered DOJs TAM III 4.3600

    10. 10 Undue Burden Significant difficulty or expense Factors to consider: Nature & cost Overall financial resources Geography and location Parent organizations resources and operation

    11. 11 Important!

    12. 12 Auxiliary Aids & Services Wide range of services & devices that promote effective communication For individuals with impairments that substantially limit the ability to communicate (e.g., vision, hearing, or speech impairments) Examples include, but are not limited to: Deaf/Hard-of-hearing- qualified interpreters, written materials, pagers, captioning Blind/Low vision- qualified readers, large print, audio recordings Speech- TTYs, computer terminals, speech synthesizers

    13. 13 Auxiliary Aids & Services cont. Factors to consider when selecting: Duration of exchange or meeting Complexity of issue to be discussed Context of communication Number of people present Importance of event or meeting

    14. 14 Who selects? Title II- Primary Consideration Honor choice of individual unless another equally effective means available or undue burden/fundamental alteration Title III- Public accommodation decides Consult with individual wherever possible

    15. 15 Disability-specific Information Etiquette strategies and requirements for specific communication-related disabilities

    16. 16 Blindness/Low Vision May have a visual impairment that is not obvious Identify yourself first before interacting Guide dogs are working animals, not pets If a new customer, offer tour of facility Offer arm, dont take his, if guidance is needed

    17. 17 More Etiquette Strategies Offer to read menu or other printed materials Use clock orientation when describing location and offer detailed directions for orientation Use large print (16-18 pt. font) Use good lighting Make signs easy to read Loss of vision ? Loss of hearing

    18. 18 Accessible Visual Communication Large print (16-18 pt. font) Braille Audio tape recordings Qualified readers Computer disks or email

    19. 19 Deaf/Hard-of-hearing Sign language is not English, but a foreign language Not all individuals with hearing loss use sign language Exchanges of complex information may require a qualified interpreter If simple exchange, note may be OK Speak directly to the person, not the interpreter Dont yell!

    20. 20 More Etiquette Tips Get attention by tapping on shoulder or waving hand Quiet, well-lit room best for interaction Speak clearly and dont cover your mouth Familiarize yourself with relay services (711) and TTYs

    21. 21 Accessible Aural Information Writing/notes Telephone amplifiers Assistive listening systems & devices Captioning Text telephones or relay services Qualified interpreters Computer-aided real time reporting (CART)

    22. 22 Qualified Interpreters Able to sign to the individual who is deaf and voice to hearing person what is being signed Able to communicate effectively, accurately, and impartially Able to use specialized vocabulary as necessary Able to use sign language system used by the individual who is deaf

    23. 23 Interpreter-Related Details May not require an individual to provide own interpreter Includes relatives and friends (because communication must be impartial) Certified interpreters not required

    24. 24 Speech Impairments May result from stroke or severe hearing loss Person may stammer or may be difficult to understand Dont interrupt or finish sentences Ask to repeat when necessary Use notes or other written communication when necessary

    25. 25 Accessible Spoken Information Written notes Text telephones or relay services Computer terminals & email Speech synthesizers Communication assistants

    26. 26 TTY Information TTY-related ADA requirements

    27. 27 TTY Basics TTYs (or TDDs) recommended where telephone is major part of business or program Emergency services (911) must provide direct access to TTY users

    28. 28 Title IV: Telephone Relay

    29. 29 TTY & Relay Service Etiquette Learn to recognize incoming TTY calls Identify yourself when you pick up TTY calls can take longer than standard calls Dont be nervous. Its just a phone!

    30. 30 Effective Communication Resources Key organizations & websites

    31. 31 Organizations DBTAC 800/949-4232 (V, TTY) www.adainformation.org U.S. Dept. of Justice 800/514-0301 (V) 800/514-0383 (TTY) www.ada.gov Job Accommodation Network 800/526-7234 (V, TTY) www.jan.wvu.edu Registry of Interpreters for the Deaf 703/838-0300 (V) 703/838-0459 (TTY) www.rid.org

    32. 32 Local Organizations Local Centers on Deafness State Commissions on Deafness or Blindness State schools for the deaf & blind Local interpreting agencies Local chapters of disability support groups Centers for Independent Living