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DigiQUAL™ Protocol: Service Quality Evaluation for Digital Libraries

Explore the DigiQUAL Protocol for assessing service quality in digital libraries through survey items, analysis, and challenges. Enhance your library's user experience and align services with individual needs.

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DigiQUAL™ Protocol: Service Quality Evaluation for Digital Libraries

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  1. DigiQUAL™ Developing the DigiQUAL Protocol forDigital Library Evaluation Martha Kyrillidou,Director, Statistics & Measurement Program Sarah Giersch,Consultant Association of Research Libraries ACM / IEEE 2005 Joint Conference on Digital Libraries Denver, Colorado, USA June 9, 2005 www.digiqual.org

  2. Terminology & Context • It’s…? “familiar” and digital • National Science Digital Library - Evaluating the entity and Evaluating the projects • DigiQUAL: measure service quality in DLs www.digiqual.org

  3. Developing DigiQUAL Survey Items • Background: ServQUAL ->LibQUAL ->DigiQUAL • LibQUAL dimensions of library service quality [would like to use a radar chart instead of text if there is space] DigiQUAL: 12 themes of DL service quality www.digiqual.org

  4. Pilot Testing Survey Items & Implementation Your Digital Library? www.digiqual.org

  5. Building a Survey • Review and select items • Issue: aligning items to individual DL needs and users – vocabulary & content www.digiqual.org

  6. Building a Survey (cont.) CustomizeSurvey Issue: Flexibility vs. Standardization www.digiqual.org

  7. Implementing Survey – Notification Methods • Links on site • Newsletters • Next to resources Issues: no pop-ups, no individual emails www.digiqual.org

  8. Implementing Survey - Incentives Issues: must be easily transferable, requires email address - clear IRB www.digiqual.org

  9. Analysis & Reporting - Issues Interpreting results from individual digital libraries in the context of other sites Sites reluctant to sharedata and results - possible negative impactwith users and funding agencies www.digiqual.org

  10. Outstanding Issues & Challenges • Unique DLs: niche market, critical mass, both? • Balance: • custom vs. generic content ->results • flexible vs. standard implementation -> scaling • Mixed methods • Preserving user privacy • Collecting truly useful data • Moving target: digital libraries as… it depends www.digiqual.org

  11. Next Steps • Continue pilot testing: NSDL and beyond • Expand implementation • Consider sustainability models • Want to Participate? Contact: • Sarah Gierschsgiersch@bellsouth.net • Martha Kyrillidoumartha@arl.org • For more info: • www.digiqual.org www.digiqual.org

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